Planes Moving & Storage Inc

Disappointing on several levels. The packers and movers didn't communicate with each other, so several large items, including artwork, were poorly packed. The movers damaged a number of items, including an antique credenza, and soiled carpeting during the move-in. Resolving the claims was painful - they refused to reimburse us for the credenza repair because I did it myself, likely saving them a big cost. Two friends used them at about the same time and also had damage problems. GET ANOTHER QUOTE!

We moved to Texas. They came from Cincinnati.They picked us up the first week of June and then unloaded us around the 17th or 18th of August.Their delivery person wanted to argue everything about if it was damaged. They split our delivery up into two shipments after being stored. So, it made it more difficult to keep track of things. Otherwise, they were okay. They were pretty responsive. They were punctual. The estimator was real professional, but the delivery people were not very good.

Exceptional company and service on a large interstate move from Ohio to Arizona.  I contacted several companies for quotes and a friend of mine used Planes so I decided to go w/them as they were recommended.  Pricing was close but their expertise was hands-down outstanding!  

Diane was amazing to come out and give us an estimate on the move and answered any questions.  Boxes were made available to us, at no additional charge, and we just made appt. to pick up at the warehouse.  We were assigned a counselor to manage our storage and move to Arizona, Jeanie.  She was an angel and with the stress of moving, to know she had everything under control was a huge relief.  She called to follow-up, emailed promptly and covered any questions we had.  The move was delivered just as scheduled, the movers on both ends were very polite and hard workers.  

Truly a great company!

Joe and Tyler were the driver and partner on our move. They did a phenomenal job of packing, loading and delivering 20,000 pounds. Susan Geyer was the estimator and she is very professional and very thorough. There were numerous calls from their Customer Service team before, during and after the move to check on progress, satisfaction, etc.

Planes provided a binding estimate for this move as it was a Corporate move and their estimate is easy to read.

I highly recommend Planes!

unknown

Our letter to Planes executives is below; they never replied.

Dear Mr. Planes, CEO

Dear Mr. Sabatalo, President,

 

I am writing because I felt it was very important that you know what is happening within your company.  I am writing about our experience with Planes Moving.  Imagine this being you and your family. 

We moved on Saturday, August 17, 2013 with your company. We had a very good experience with the initial evaluation by your salesman.  He assured us that Planes would "take care of us".  We were to have 2 packers on Friday, August 16th and 3 movers on Saturday August 17th. 

 

We have many valuable paintings; both oil and acrylic and all beautifully framed. The salesman pointed out on several occasions that special paper must be used for the paintings to be shipped properly in the summer heat in the moving trucks.  We absolutely agreed since our artwork is precious to us. We were assured that Planes had professional packers and we agreed to have Planes pack a large portion of our valuable belongings.

We were assigned a coordinator who took 45 minutes to review our moving information with me on the phone.  More time than really needed to review a few details but she liked to talk and establish the importance of her job.  I asked her about the special packing paper for the paintings and she guaranteed that we would have it just like our salesman did. 

We asked for boxes to start packing what we could ourselves. Due to the fact that I asked for boxes, the coordinator was now trying to change our packing date which we did not want to do at all. Our original plan which is what we wanted was to have 2 packers on Friday and 3 movers on Saturday.  Over several conversations with her, she pushed us into having the movers pack and move on the same day.  We were very uncomfortable with this.  However, we were assured there would be 2 packers and 4 movers early Saturday morning and since we were paying an hourly charge the move would be done more quickly this way.  Under a certain amount of uncomfortable duress, we agreed.  After all, Planes is an experienced company, right?   

On the Saturday in question, 3 men showed up at our door and tell us that they have bad news.  First, there are only 3 of them, and secondly they don't have the special wrap for our paintings.  We ended up with 1 packer and only 2 movers when we were promised 2 packers and 4 movers if we agreed to packing and moving the same day. Many thanks to our coordinator!  Her promise to save us money and time on moving was fabricated since she could not follow through.

We were obviously very upset but HAD to move.  My husband showed the father (in charge) what there was to pack, what was in the garage already packed, the newer boxes from last year?s packing which we wanted used before they used their boxes which we had to pay extra for.  We showed them everything we needed moved.  We showed them the washer and dryer, which they eventually forgot.

During this ordeal of packing and moving and the chaos going on, I found my precious paintings STUFFED IN BOXES ONE ON TOP OF ANOTHER LIKE GARBAGE. THESE MEN WERE IN NO WAY "PROFESSIONAL PACKERS" TO TREAT delicate oil and acrylic ARTWORK LIKE THIS.  They took a narrow mirror box and LITERALLY CRAMMED in the paintings, one box after another.  My precious oil painting which goes over the fireplace is now rippled from the damage of packing and the heat in the truck.  My frames are scratched and damaged.

They moved us to our new home and forgot to pack our entire pantry, table and several lamps which they just left without explanation.  Then we were told that they didn't have room on their truck for our washer and dryer which they totally forgot to make room for. And we had to pay for a second trip because of their negligence.  They were instructed by us to make sure our paintings go in last, are moved quickly and therefore will come out first.  They just took my paintings put them in near the front of the hot truck. 

The Nightmare continues...

I drove to our new home waiting for the movers while my husband stayed at our old residence packing up the pantry, the lamps trying to move the table by himself which were left there with our washer and dryer.   I was so upset over this total mess that I called Planes emergency number and talked to a VP who was "on duty" that weekend.  I told him the movers "packed so poorly that they ruined my artwork; had to make another trip back to the residence to get the washer and dryer which they said WE HAD TO PAY FOR regardless of their incompetency.

After the movers had their lunch, they showed up to my new home and were moving in loads of boxes.  I was trying to figure out what was in each one to tell them where to put the boxes.  I couldn't read the scribble on the few boxes that were labeled so I was opening up boxes and looking in them to see what was there SO I could then tell the movers where to put each box. 

When the father, in charge saw what I was doing, he abruptly told me that if I were opening boxes I would BE CHARGED for it.  The movers couldn't take the time for me to see what was in them before dropping them off in the incorrect rooms.  I was trying to find my tiffany lamp in the living room boxes and asked where my lamp was.  The father literally ripped open the box on which I could not read his son's writing and shoved it into my face. 

I was shocked by his manners.  I found him somewhat intimidating.  He acted like he was angry the whole time and this made my husband and I uncomfortable. I actually wanted this whole ordeal to be over and wanted him out of my home. 

When the move was completed...We were charged for 10 hours of moving a small 2 bedroom apartment into a new home that we built.  A huge amount of boxes were already previously packed by us. Most of our furniture was just newly  purchased and already at the house so the movers didn't even have to move a great deal of furniture.  We just did not have that much to move.

Following the move, we received a call from our coordinator who said she was "looking into this matter".  We waited and waited.  My husband had to keep calling to find out the update on the reimbursement as well as filing a claim for damage of some artwork.  Finally 7 days later, we were told that there is nothing that Planes is willing to do for us.  We never heard from the VP again.  He said he would take care of this situation, but he did nothing.  I guess we are not important enough customers which is what the message is from Planes.

I called Planes myself to write directly to you.  I felt this whole situation needs to be addressed by people in charge of the company.  I felt that you would want and need to know how your company i

unknown

Everything went very well.  The movers were personable, showed up on time, and did a good job without causing any damage.  The company had good follow up too.

I felt as though the truck provided by the company wasn't of sufficient size to complete the work.  Specifically, they weren't able to fit a couple of items in the truck that we decided to bring with us at that last minute.  Furthermore, the office staff and the salesman weren't very responsive when we called or had concerns.  The moving crew, however, was very helpful and friendly, and it did a great job.  They even helped us with a couple of tasks with which we were having some trouble like the assembly of an entertainment center.

Epilogue:  Because of what I believed were failings of United Van Lines to perform fully the services promised by their representatives at Planes (agent in Cincinnati) and contracted, I ultimately contested a portion of the charges for service from Planes / United with my credit card company (thankfully I had used a credit card to pay).  After arbitration with submissions from both me and United Van Lines; the credit card company sided fully with me, and awarded me the requested refund / back-charge amount (Without explanation, United Van Lines had awarded me a portion of what I requested after filing the dispute with the credit card company, ultimately the credit card company agreed the award should be the full amount I requested).  I feel vindicated that I was in the right, and United in the wrong, as evidenced by an independent, third party review.

These issues were separate from physical damages incurred to items in the shipment, which United has already reimbursed to me under terms of the paid insurance contract.  In sum, because of both physical damages to items in the shipment, and what I believe were significant service issues, I was very displeased with this moving company, and would not recommend United Van Lines.

unknown

We decided to do the packing ourselves as the cost was out of our pocket. We got quotes from Several others, and did reference checks. Planes wasn't the cheapest but the price was fair and their references were outstanding. We had a tight timeline (2 weeks from contact to move), and every step of the way their staff went the extra mile for us. They provided the boxes at no additional cost, and their staff was extremely helpful in packing tips. The moving staff was amazing! Extremely professional, polite, competent and respectful of us and our things. It truly couldn't have been a better experience. Nothing was damaged during the move out or in, and not a single item was damaged or lost.

Moved my household from a very large home into a smaller home.

great service people  office checked to see when they arrived. call back after to move to see if everything went alright. | |crew was great

They were excellent.  They got my belongings from Cincinnati, OH to Rochester, NY with minimal issues.  They even issued me a refund since I came my belongings came in under weight.

Cincinnati team was excellent.  Very quick but careful and professional.  Extremely friendly and worked as a team.  The supervisor marked all my items efficiently and all arrived safely.

They were great.  Everything arrived in one piece.  They were efficient.  They were organized as well. Their customer service was great.

They were really easy to work with. The crew was considerate, contentious, and very friendly. Everything was done in a timely manner!

Unfortunately one of the hottest days of the century.their rep oversold so sour expectations were probably too high.t little things like an oil stain on driveway took several calls nd weeks to clean. Moving is my mind is a nightmare and they made it sound like a dream

Very professional, no surprises.  I would use them again.

It went very well.  I would refer them to anybody.

A+ service. Diane always does an awesome job coordinates everything and get the workers to do their best job.

They were outstanding.  They are very reputable.  They did not damage anything and were very easy to work with.  I would definitely use them again.  I would rate them high overall including price because we did get other estimates and they were the best priced.  They provide used boxes which were in great condition.  It saves us a lot of money.

They gave us lots of free boxes like the used boxes. I drove over there and I filled my car up, we packed ourselves, and we moved in, and nothing broke, nothing was missing, and they were courteous on those ends. They were inexpensive enough. I am going to use them again.

They were recommended to us by a residential community that my mother lived in.  They were very efficient and kept great communication by staying in contact with us by phone or email.  They were very professional and friendly.  I would recommend them.