"Thanks for the kind words! We're lucky to have such a great team."

"We've learned (sometimes the hard way) that communication is the key. Customers don't want to be in the dark or feel like their not being responded to. Glad we could help on this. Enjoy the gas!"

"Thanks for the comments - and thanks for working through the bumps along the way!"

"Drain issues are no fun so we're glad we could help!"

"Thanks [Member Name Removed]!"

"I'm sorry you weren't satisfied with our services. I checked our records it shows we presented you with a couple of options and you chose the Moen Arbor with the 5-year labor warranty. The faucet was $210 (with tax) and the remainder of the cost was the installation and the 5-year labor warranty. Should anything go wrong with your faucet, even a tiny drip, anytime for the next 5 years we come out at no charge to fix it. If it can't be fixed, we'll even get you a new one and install it - at no charge. My apologies if our Technician didn't do a good job of fully explaining that value. The $69 was our service fee to send out the Technician. We did explain all of this prior to coming out so, once again, my apologies if we didn't do a good enough job of explaining how our service works. We take un-happy customers very seriously and would be happy to do what we can to make it right!"

"We're sorry we couldn't meet your expectations. However, the full story is that our technician did warn you that when we have to cut old Formica countertops there is a chance they can be damaged. Secondly, yes, our Tech should have secured the old wiring better but we're not certain he didn't offer to. Finally, it was not mentioned that we did A) make a return visit to repair the crack and the overcut and B) deduct $223.00 (over half) off our labor. Again, sorry it wasn't a great business/customer match."

"Thanks! Glad we could help!"

"Glad we could help!"

"We do apologize for not getting an estimate to you in a timely manner. We've had several ongoing jobs that required our full attention and we believe it's most important to service those customers we've already started with."

"Hi - sorry we couldn'[Member Name Removed] get back to you. We had some emergencies come up and we had all hands on deck for about a week. We dropped the ball on returning some calls. If there's anything we can do to make it right, just let know! Thanks, Mike Mackin, Owner."

"Hi - this was our fault completely. A string of jobs we had started because larger projects than we had anticipated and I let our schedule get way behind. My apologies. If there is any way we can make it right, either by waiving our service fee for future work or anything else, please do let me know. I hate to have customers have a bad experience. Regards, Mike Mackin, Owner."