Mackin & Sons Plumbing

Kristian was very helpful evaluating inspection items and suggesting solutions. Anthony did a good job moving the water heater and snaking the main drain.

Technicians are very professional. Company is very responsive and not a long wait for service. Everything went great. This is the second time this year we have used them. The first was an “emergency “ septic line that needed replaced. They came out that day, and had the job finished by the next. We will be contacting them soon for our next project and any future projects. Highly recommend!

Friendly, professional service. Knowledgeable technician. Did everything they said they would and arrived within the estimated timeframe.

I called Mackin & Sons at 9:15 Friday morning, after finding water leaking under my dishwasher. Mike told me he could have a crew to my house between 10:00-12:00. Anthony and Alex arrived by 10:30. They determined the leak was coming from the dishwasher - which they do not repair. However, they would turn off the valve that supplies water to the dishwasher, to stop the leak until the repair could be completed. That was the first step in a very long, crazy day. Other leaks were discovered, requiring the water dept to come and shut the water off at the street, before the necessary repairs could be made. The two young men kept me updated every step of the way, left while the water dept did some extensive work to the get the water at the street turned off, and came back as soon as it was - to complete the work inside the house and get the water back on. I cannot say enough good things about Anthony and Alex, and the overall service I have received from Mackin & Sons, on this job and others I have used them for. As long as they are in business and under the same management, I will never call anyone else!

Highly recommend. They did what they said they would do and then went above and beyond at no extra cost.

Excellent. Booked sooner than other 4 quotes. Arrived on time. Same person that quoted did work - comforting - they knew where they were going and what to do. This person really was focused and knew what they were doing. Explained why they were doing what they were doing as well.

Excellent. Provided exceptional customer service. Kristian the technician was very knowledgeable and did great work.

This is an excellent, responsive company that did outstanding, timely work for us right after we purchased our new house. They have done all that we have asked and have provided excellent advice. I would absolutely use them again if the circumstances dictated.

Wonderful service. Very professional, timely, knowledgeable, courteous. Will definitely be using again for future projects.

I bought the sink and faucet then called Mackin & Sons to install it. Made appointment for 2 days out. They text and called me 20 minutes before they arrived. Wore booties and mask. Didn't track in any dirt. Installed the sink, the faucet, 2 shut off valves, re-worked some of the plumbing under the sink, and to the dishwasher. I also had him drain my hot water heater. Price was good, worker was polite.

I was VERY dissatisfied: Plumber brought and installed a new Moen kitchen faucet from their own stock, charging me an additional $400.00 (over same faucet price at Home Depot) plus a $69.00 service fee to install it, that took only 15 to 20 minutes to install. When he checked the running toilet, he reported back that everything seems fine since it only continued running after one flush in five, so no action was taken or recommended. I decided to cancel their doing any work on my bathtub and misc other work. I tried calling the owner to complain but he never returned my calls.

Exceptionally well done. Left request on Angies List related to quote for work. Mike called me within 15 minutes. He was able to have someone come out to review the work and provide an estimate the next day (great responsiveness). After reviewing the quote along with others we had received we decided to go with Mackin - due to responsiveness, knowledge of issues at hand and to top it off it was a really good price and comparable. Job started the next week (another plus!) - and they worked long into the first day to ensure we had hot and cold water back on, then came back the next day to complete the job with a recirculating line installation. All in all went exceptionally well. Very pleased with the outcome so far. Would not hesitate to recommend.

He was punctual and efficient. Also fixed a leak in my hose connection which he didn’t have to do.

Mike and his staff member, Kristian, were right on it. This problem coincidentally arose immediately after they had just completed a major project for us (replacing our entire sewer line system). This new problem clearly had nothing to do with that. Mike and Kristian immediately diagnosed the problem (leaky pipe draining condensation from our A/C) and fixed it in very short order. After about 15 years of having Mackin and Sons do all our plumbing work, from small projects to huge ones, we couldn't be more pleased with their responsiveness, their expertise, and the quality of their work. I also have to add that they were incredibly understanding and compassionate with regard to all the stress we were going through because of the multiple unrelated plumbing problems that we encountered in our new house, and they really helped us get through a difficult time. You couldn't do better than Mackin and Sons!

Kristian and Mason did a great job on what was a big project; very efficient and professional. They realized that they were going to have to make some changes to the plan because of conditions that only became clear once they got into the project (which we knew ahead of time was a possibility). Kristian kept us fully informed and gave us different options as to how they might proceed, including some cost-saving options. At every step we felt fully confident that they knew what they were doing, and their workmanship was excellent. We were very worried that the job was going to have to involve tearing up the floor and/or wall of the finished den in our basement, but they figured out a way to do it so as to confine the worksite to the unfinished part. They got a tremendous amount of work done in a very short time, actually finishing a day earlier than they had thought they might, and were careful to clean up what was necessarily a very messy worksite. We had previously worked with Mike Mackin and his crew on smaller projects at our old house over a period of many years (10-12), and we had always found their work to be very solid, professional, and high quality. In addition, Mike is very approachable and willing to go the extra mile to make sure his customers/clients are satisfied. We consider ourselves very fortunate to have connected with Mackin and Sons all those years ago!

While cutting hole to install kitchen sink the installer cracked the Formica in two places; sawed past hole which caused unsightly saw marks; did not disconnect electric wire leading to garbage sink correctly (used duct tape).

Very simple quick job and it went fine.

They did great no problems , fast and friendly would hire again. there pice I thought was a bit high but the job got done fast.

Mike came to our home and discussed what we needed. He outlined alternatives and indicated he would email a quote. After a week I had not received the quote so I emailed him in case he was sending the information to the wrong address. Still no acknowledgement. Second email at two weeks - no quote.

Very responsive and upfront company, easy to deal with and honest

I left a message and did not get a call back.

I had an appointment on 07/19/2019 between 2 and 4 p.m. and had received an email confirmation of the appointment. At the appointed time, no one showed up. When I called the company office late in the afternoon to find out what the problem was, I got a recorded message that the owner "can't take your call right now"; I left a voice message with my contact information. I later used the company website's contact page to send a written message requesting information about the missed appointment. After two days have gone by, there has still been no response to these queries. Several subsequent calls to the company number have all resulted in a recorded message of "can't take your call right now". Looking over online reviews of the company reveals that the few negative ratings all relate to the same problem: failure to show up. In my case, there has also been a failure of the company to follow-up with me. I cannot give a favorable rating.

I noticed our basement sump pump was not working. We had a lot of rain over the last several days and thankfully I took the time to check the ****. It was not working and the water level had risen to a point where with more rain forecast we would definitely have a flooded basement. I called mackin and son and left a voice mail. I was very happy when mike the owner called me back very promptly, I explained what I needed and to my surprise and relief he said he could move some staff around so I could expect a person within an hour . True to his word, Dylan showed up and did an excellent job replacing the pump. He was friendly, professional and cleaned up after himself. I’m so impressed with this company. 2 Thumbs way up - great work.

Went well. Would have preferred a quarter turn valve - but used a different one - though not really an issue as there is a separate shut off for the full line. I do want to say how impressed I was related to responsiveness. Literally 2 minutes after I had posted the request for quote thru Angie’s list I had a phone call. They could get me in the same day, price was reasonable - so off we went. They also called to say they could come a little earlier if that would work for me. Nicely done.

Very courteous and professional. No more leak!