Founded 2005 • With Angi since November 2009
2022 Super Service Award
Service Provider ResponseWe've learned (sometimes the hard way) that communication is the key. Customers don't want to be in the dark or feel like their not being responded to. Glad we could help on this. Enjoy the gas!
Service Provider ResponseThanks for the comments - and thanks for working through the bumps along the way!
Service Provider ResponseDrain issues are no fun so we're glad we could help!
Service Provider ResponseI'm sorry you weren't satisfied with our services. I checked our records it shows we presented you with a couple of options and you chose the Moen Arbor with the 5-year labor warranty. The faucet was $210 (with tax) and the remainder of the cost was the installation and the 5-year labor warranty. Should anything go wrong with your faucet, even a tiny drip, anytime for the next 5 years we come out at no charge to fix it. If it can't be fixed, we'll even get you a new one and install it - at no charge. My apologies if our Technician didn't do a good job of fully explaining that value. The $69 was our service fee to send out the Technician. We did explain all of this prior to coming out so, once again, my apologies if we didn't do a good enough job of explaining how our service works. We take un-happy customers very seriously and would be happy to do what we can to make it right!
Service Provider ResponseWe're sorry we couldn't meet your expectations. However, the full story is that our technician did warn you that when we have to cut old Formica countertops there is a chance they can be damaged. Secondly, yes, our Tech should have secured the old wiring better but we're not certain he didn't offer to. Finally, it was not mentioned that we did A) make a return visit to repair the crack and the overcut and B) deduct $223.00 (over half) off our labor. Again, sorry it wasn't a great business/customer match.
Service Provider ResponseWe do apologize for not getting an estimate to you in a timely manner. We've had several ongoing jobs that required our full attention and we believe it's most important to service those customers we've already started with.
Service Provider ResponseHi - sorry we couldn'[Member Name Removed] get back to you. We had some emergencies come up and we had all hands on deck for about a week. We dropped the ball on returning some calls. If there's anything we can do to make it right, just let know! Thanks, Mike Mackin, Owner.
Service Provider ResponseHi - this was our fault completely. A string of jobs we had started because larger projects than we had anticipated and I let our schedule get way behind. My apologies. If there is any way we can make it right, either by waiving our service fee for future work or anything else, please do let me know. I hate to have customers have a bad experience. Regards, Mike Mackin, Owner.
Service Provider ResponseSometimes ya just get lucky. We had a time slot that was empty and you called at just the right time. Glad we could help!
Service Provider ResponseWe appreciate the opportunity to earn the trust of a new customer! Enjoy the ice ;)
Well drilling, septic tank cleaning.
Mackin & Sons Plumbing is currently rated 4.9 overall out of 5.
Mackin & Sons Plumbing is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Mackin & Sons Plumbing accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
No, Mackin & Sons Plumbing does not offer free project estimates.
Yes, Mackin & Sons Plumbing offers eco-friendly accreditations.
Yes, Mackin & Sons Plumbing offers a 10% senior discount.
Yes, Mackin & Sons Plumbing offers emergency services.
Mackin & Sons Plumbing offers the following services: Bathroom remodeling, bathtub replacement, drain line cleaning, dishwasher installation, garbage disposals, gas stove installation & relocation, laundry appliance installation, leak diagnosis & repair, maintenance agreements, sewage ejectors, sink installation, sump pumps, sump pump battery back-up systems, sewer cleaning, tempering valves, toilets, vent pipes, video drain inspection, water heaters, water heaters - tankless & water softening.