LLC Operated
Residential & commercial trimming, land clearing, mulching, planting, tree removal & stump grinding.
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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80% | ||
0% | ||
0% | ||
0% | ||
20% |
We have used this company before. They came to the door and advised thinning and re-cabling the limbs of a silver maple in our back yard (they had placed the cables two years before, and they had broken). When one of the workers got into the tree, he said that the limbs were spongy and rotten. One of the co-owners, who also quotes the prices, aid that he could "guarantee" that the trunk was also rotten. He warned that in a big wind the limbs would come down on our wires and on the neighbor's garage because of the degree of rot.
I had planned only to thin and cable, but reluctantly agreed to have the whole tree taken down (our last mature tree) because of the warning that it was rotten. When I returned home the day they were taking it down, all of the large limbs were lying on the front lawn and they were all perfectly good, strong wood. There was still about 8 feet of trunk in the back, also completely healthy. The next morning I spoke to the other co-owner and said "Show me where this is spongy and/or rotten" but of course he could not. But he "guaranteed' me again that when the trunk was taken down the base of it would be "all honeycombed with rot". Which it was not.
So I feel that I was pressured into taking down a perfectly healthy tree, whose wood they will sell, and it has changed the whole eco-system in my back yard. They came and asked for payment before the trunk was ground and hauled away, but we said we would not pay until everything was done. When I expressed my displeasure about the misleading information, no offer was made to reduce the price or make any amends.
They also did an inadequate job of cleaning up, and dropped limbs on a wood fence, breaking off parts of it without pointing it out or offering to pay for it or fix it. Since I live in UA, all the clean-up I had to do of limbs and branches has to be paid for to haul away, when they were supposed to take it.
I would never use this company again and feel that they pressured us into doing this with incorrect assessment of the tree.
I would have withheld payment, at least some of it, but they came for payment when I was away and they were paid in full."I would like to respond to this complaint by saying we appreciate all our customers and pride our selves in honesty and customer satisfaction. I would first like to address the rotten limbs we discussed as being a possible hazard for falling on the lines and garage. We thoroughly explained that the parts of these limbs that were rotten was above the cables not below. We would not have removed the tree if it did not pose a possible danger. I would like to clarify the issue pertaining to the trunk. There were three main leads coming into the trunk and all three had rotten areas surrounding them. We did show you these areas. I would like to give the correct information on our policy of hauling off wood we cut. We do not charge for removing wood we cut and allowing any customers who wish to keep the wood. Wood we remove we pay to dump at business who recycles it. Lastly, I'd like to address your concerns of collecting money prior to stump grinding. As with many customers we offered to grind your stump for free. We collect the money and pay our stump guy to come. He follows behind us to job sites after we have completed our work. Thank you, Cardinal Tree"
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