M&M Heating & Cooling Inc

Everything went well and my furnace was promptly fixed and operable!

They were out within a day of our call and submitted a price within a day after. That was a shock because we had multiple people out and because of the size of the job we never heard from them again or the bid came weeks after the visit at a much higher price. The whole team was VERY professional on all levels. The men who came to the house spent the whole week working and installing and both made me very comfortable though the whole process. They explained everything to us and worked with us in every way. We highly recommend them!!

Over it was a good service call.

They were responsive. They talked to me and let me know the different options. The overall experience was very good. I would use their services again in the future.

They were prompt and professional. Everything has been fine since the service. They were honest. They were in and out.

I may have checked them out on Angie's List but I could not be sure. They may have quoted me a price. I had several people come out and talk to me about what needed to be done. It was more than $3000 as I had them do some extra things like re-routing a pipe and installing a new filter pack. They had to install the humidifier. It would look expensive for someone who was comparing apples to apples but it was not. Their price was quite reasonable compared to the other service providers, if everything was taken into account. They seemed competent. Their employee, Shane, that came out to do the estimate was very knowledgeable and he had come up through the ranks. He used to be an installer and now was a sales or a customer service person. It was very clear that because of his installer background, he knew exactly what needed to to take place and the difficulty of installing that sort of a thing. That helped as a lot of people who come out would not have that background. He did and I liked that. He knew what it was instead of just selling the product. He looked at the available space and suggested few changes that other people had not even thought about in terms of re-routing the pipes that the furnace was attached to. He was reasonable in wanting to do those things. I appreciated the fact that he knew exactly what he was talking about. I was very happy with them. Their quality of work was very nice. They did a great deal of installation every year and seemed more competent in getting the job done than the other service providers that I talked to.

We thought the repair went well, but we never seemed to get enough heat into the warehouse. The next winter, we had a customer of ours who owns an HVAC company out to reroute the gas lines and move the heater. When he was moving them, he noticed that the blower on the heater had been turned to the "Low" setting. He switched the heater to "High" after reconnecting the gas line, and fired it up. It made the same exact sound as it had before. We asked him to look at the heater to see what was going on this time, or what had been done to repair it before. He said the screws were still rusted, and there were no new parts or fittings, so it didn't look like anything had been done to it besides turning the heater to the "Low" fan speed setting. We replaced the heater with a more efficient unit that heats the warehouse much better than the old one, but it still hangs in our warehouse as a reminder of how NOT to serve our customers.

I hired them last year and some of their work failed after they did some preventative maintenance. After I called to complain about it they gave me a free year of service for preventative maintenance and agreed to pay for any materials and labor for anything that would need service or repair over the next year. You never hear about a company going that much above and beyond. They are reasonably priced, maybe a little bit more expensive than some others. You are getting a reputable firm that's been in business for a long time so it's a good value. The quality and responsiveness is excellent. They have a girl who calls to confirm that they are on their way for their appointments, or if they will be late they call to let you know.

M and M provided documentation stating that the necessary repairs were made and that the furnace had been 'cleaned and tuned'. The bill reflected these services. However, when I turned on the furnace this Fall, I was surprised to find that the fan cut in and out every 30 seconds or so. I am a young woman and don't know much about furnaces, so I called M and M back and reported the problem. After some persuasion, the service manager agreed to send someone to look at it without charging me a service fee and stated that since they had 'cleaned and tuned' it this summer, that I would only be charged for a part if any repair was needed. However, when the man got there, he gave a quote of $197 to replace the one part. I called the service manager and asked her to adjust it to only the cost of the part, as she had stated. She insisted that this was for the part and no labor was included. However, when I spoke with the repair man, he told me that he looks the price up in a book which includes the part and installation and that he could not quote me just the cost of the part. I called the service manager back and explained to her that I was not happy that this problem was not fixed during the initial repair since I would have been included as part of the purchase contract. Now, however, I have to pay the full cost because they did not detect what I understand to be a simple problem. I also explained the discrepancy between her claim and what the repair man told me. She explained to me that the problem did not exist when they serviced it initially. I asked her how this part broke while the furnace sat unused. She explained that it is possible, but then began talking about difficulties in detecting the fan issue since it is integrated with the cooling system (a/c). I told her that I did not have any a/c, so she told me that it was probably too warm to detect the fan problem on June 11. What she did not know is that I had consulted another heating and cooling company and they told me that it would have had to be very warm for that to occur. When I explained this to her, she became nasty and it was clear to me that M and M was not going to stand by their work, so I did not continue with the conversation, which was quickly turning ugly.

Quick response. Communicated well.

When my hot water heater stopped working I called M and M Heating and Cooling. They charged me close to $100 for the service call. When he came out, he diagnosed a problem with the fan motor on my power vent. To replace the power vent motor assembly, he wanted close to $600. I can replace the entire water heater for close to that amount. Mand M is a rip off. DO NOT USE THEM!

They always send letters when it is time for the service to remind us that we need to get the units serviced. They are always great and keep them running wonderfully