J & J CARPETS

The carpet was fair quality; with a reasonable pad; however the installation was not good.  We paid specifically so we would not have a seam in the middle of our largest room (15ft carpet). However, we have two seams; and they are visible from at least 12 feet away.

We have contacted J and J three times to rectify this issue; the first time the owner said; "the seams will lay down in about 6 weeks", (they did not they used too thick glue in the seams); the last time the owner said "this install is within industry standards". we replaced the carpet because the original carpet was not installed correctly, and the doorway carpet rolled up.  This was pointed out to the owner before we purchased the carpet,

The carpet was installed over two days; the first group of installers did a great job, they were very careful and it looks fine.

the second day another group of installers came, who spoke little English; and installed the larger areas that is where we have the issues.

Do: shop around on the carpet price and quality, but he installation is more important.

Don't: use J and J's installers; there must be a better group than the second team. :(

Although it was somewhat difficult to reach this company (no website and closed on Mondays), we wanted to use a local small business for our carpeting. (Past experience in our former town told us that local service for carpeting was a better deal in the long run.)  I scheduled J&J to come and take some measurements of the stairs, and then I went to the office/store and borrowed some samples. I called and ordered the carpeting and paid a percentage up front.  The overall price seemed high, but I attributed it to the one carpeting needing to be bound on the edges to make the runner.

The carpet came in pretty quickly, and the installation was scheduled.  The installers were pleasant and on time.

After the installers were gone, I looked at the stairs and was shocked.  The edge-to-edge carpeting that went down to the basement did not meet the baseboards in some places--it was as if it had been cut too narrow.  I could actually see unfinished stairs along the sides.  In addition, the pattern on the basement stairs was crooked, not only to the stairs, but to the other steps.

The bound carpet runner, which goes from the main floor to the second floor, had unfinished edges at the tops of the stringers.  They had just cut and tacked the carpeting, and the cuts were even ragged.

In addition, both stairs felt funny when we walked up or down, and what we noticed is that the carpet pads does not go to the edges of the steps, so when we put our feet down, it's uneven to the edge.  Not fully padding a stair tread makes no sense.

Fortunately I had held back $300 of our payment due.  J&J came out and fixed the unfinished edges on the main staircase and stretched the carpet to the edges on the basement stairs.  They did a good job on the main, bound carpet staircase, and they were very nice about it.

However, the two things that bother me every time I go up and down the stairs are the crooked carpeting to the basement and the incomplete padding on both sets of steps.  Because of these things I cannot recommend J&J Carpets.  Their work is just not good enough for the price.  I regret not calling my old "local" company to do the job, as they are always meticulous in their work.

They were very professional, knowledgeable, but, very expensive and that is the reason why I did not go with them. However, the salesperson was very friendly, helpful and knew what he was doing.

Everything was excellent. Their prices seemed reasonable, and they did a great job. They were quite willing to answer any questions and respond to any concerns. The trim was all very precise, and we have an older home so it wasn't an easy job. Everything looks great.

J & J had all the product clearly priced in the showroom. They did not high pressure sell, never said I had to make up my mind in a day, and were more than willing to let me bring the samples home for a few days. Even though the price we were charged for the hardwood was less than other quotes we had gotten, the prices on the "extras" were higher. It cost more to rip up the carpet, more to move the furniture, more for the T-mold/reducer, more for the poorly finished quarter round, and more for the felt. The salesman called the supplier to place our order while I was standing by his desk. The supplier then sent a fax to the salesman. The salesman took my deposit check and told me J & J would have the hardwood the next week. The next week I was at the store and asked the owner about the hardwood. He acted surprised that the salesman didn't tell me it was on backorder from the manufacturer. Makes me wonder what the supplier said on the phone and exactly what was on that fax. I contacted the manufacturer directly to verify the backorder. The manufacturer had been out of the hardwood I ordered so there is no way J & J's supplier would have had any in stock when the salesman called them. The salesman told me when the installer would be out to do the job. I finally got to talk to the installer and he told me a different date. He said the salesman was sending him on a tile job the day he was to come to install our hardwood. On the first day the installer showed up a couple hours later than I was told, took an extended lunch, and left earlier than what the salesman said he would. He showed up late again the second day. What should have been a two day job stretched on to three days. The salesman ordered the wrong piece for one of the doorways. The installer managed to come up with a solution to compensate. By that time I just wanted to have the job done and have them gone so I accepted his solution. I do believe the installer tore my kitchen floor when he was working on the doorway. I did return the incorrect piece that would not work with different levels of the floors. The salesman told me he would give us a deal on carpet for the upstairs since we were buying the hardwood. The price he gave on the carpet was higher than two other stores. Where was the deal?

This was a terrible experience. The company refused to reinstall or replace four door guides for 4 closets since "I was the one who removed the old carpet and guides". They finally agreed to look at the situation and never did. Beware, this company expects payment immediately after the job is "done". They do not have any 10, 20, or 30 day term and have called several times immediately after a holiday requesting payment. This is within a week of the job being done and after receipt by them over 10 days ago of $1,500 up front payment! The bathroom work was scheduled for the morning and the person showed up at 5:30 in the evening. The company is very unprofessional. I had to hire an outside person to reinstall the doors and put in the door guides. The guides cost $2.50 at Home Depot, but even after spending $3,500 this company ignored this all. Further the company offers no signed contract. I am not aware of any warranty and have requested it. I only used this company since I was under a very tight time line to re-carpet a rental property. I will not use them again.

THEY NEVER DISCUSSED THE PROCESS THEY USE. THEY MADE A LOT OF CHOICES WITHOUT CONSULTING. I WAS UNHAPPY WITH MOST OF THE CHOICES THEY MADE. I TRIED TO RESOLVE IT WITH THEM, AND DIDN'T. THEY ARE OWED ALL OF THE BALANCE AGREED TO ORIGINALLY. THEY NOW HAVE THREATENED A MECHANICS LEAN, RATHER THAN TRYING TO RESOLVE THE ISSUE.

THE OWNER IS A GREAT GUY. WE WOULD HAVE NO PROBLEM DOING BUSINESS WITH HIM AGAIN. BILL GAVE US GREAT PRICES & GOOD SERVICE. THE COMPANY DESPERATELY NEEDS TALENTED, PROFESSIONAL INSTALLERS.