"Called the customer the morning of the appointment....in the middle of a snowstorm to reschedule...Customer was not happy. Customer was given the opportunity to reschedule. Work was not performed as she felt it was inappropriate to reschedule due to adverse driving conditions."

"Thank you for the critique of the advertising...although it should say walls only, I will make sure it says ceilings can be done for an additiinal cost."

"I have contacted the customer...and left a message, that we discovered a problem with our voicemail and apologized. We are hoping the glitch has been fixed at this point and are hopeful that the customer will now schedule the work. We showed up for an estimate with full intention of completing the work. I was waiting for the customer to contact me to schedule....which he did, but we did not get his messages and several others, unfortunately. It is never acceptable to have a communication problem....my apologies to the customer."