Brandon Heating and Air Conditioning

"[Member Name Removed], Thank you for the wonderful review! We truly appreciate your business and thank you for placing your trust in us for your HVAC installation. Please know you can call on us anytime."

"Thank you, [Member Name Removed], for the 5-star review! We are grateful to have helped you. We appreciate your business and please know you can call on us anytime."

"Thank you, [Member Name Removed]! We appreciate your business!"

"1.Thermostat installed by Brandon Heating 6/7/2017 w/AC Installation. No service or maintenance since installation date. 2.Brandon response to customer stated thermostat and flue are not related. Brandon would return to look at leak and if found to be caused by Brandon Heating, there would be no diagnostic charge. If leak was due to another issue, diagnostic fee would be charged and customer would be quoted repair price.Customer declined return service call. 3. At time of service, technician diagnosed wiring issue from thermostat to furnace. Technician advised customer of wiring issue and stated that he could run a new wire or customer could call electrician. Customer stated they had electrician to use and declined repair. Technician performed temporary fix to ensure the furnace would continue to kick on until electrician could run new wire. Electrician service call indicated no issues since a temporary fix was in place. Customer did not give electrician proper instruction based on diagnosis by Brandon technician. Diagnosis of faulty wire was clearly stated on Service Invoice provided to customer at 11/13/21 service call. Technician did not leave job unfinished. Customer declined services but technician made sure furnace was running at time of visit so customer was not left without heat. 4. After customer refused to allow Brandon Heating to return to look at flue leak, Brandon Heating agreed to reimburse the customer for the diagnostic charge from the HVAC company they chose to look at the flue issue. Rather than contacting Brandon Heating with the findings to seek reimbursement, the customer decided to file 3 complaints. *Note: Customer filed complaint with BBB 1/4/22. Customer dissatisfied with Brandon Heating response. BBB closing case remarks: “Though, the consumer indicated they are not satisfied BBB has determined your company addressed the issues within the complaint.” - Customer filed complaint/1-star review with Google 1/16/22. Brandon Heating responded to review with facts related to service call."

"[Member Name Removed], Thank you for your review. We appreciate your honesty and will strive for a better experience in the future. Stay well!"

"Thank you, [Member Name Removed]! We appreciate you and are happy to serve you. Please call on us anytime."

"Thank you Mr. [Member Name Removed]! We’re thrilled that you’re pleased with your new installation. We truly appreciate your business"

"Thank you for allowing us to serve your HVAC needs!"

"[Member Name Removed], thank you for allowing us to install your new furnace and air conditioner. Here's to many years of home comfort! We truly appreciate your business and are here for you whenever you may need us."

"[Member Name Removed], Thank you for your kind words...and thank you for allowing us to move your appointment time to "warmer" weather! Please do not hesitate to call should you need anything. We appreciate your business."

"[Member Name Removed], Thank you for placing your service needs in our hands. We are truly proud of our team and can always count on them to do the right thing. Please call if we can be of further assistance. We appreciate your business!"