U S Pro Painters LLC
About us
U.S. Pro Painters Inc. is a family owned and operated business, founded in 1994, servicing Ohio and the Tri-State area. Our continuing mission is to provide the most efficient, top quality residential, commercial, industrial, and Property Management painting services in the industry. We strive to provide the best work, on time, with an ongoing quality control program to provide 100% customer satisfaction. Our services include interior/exterior residential, commercial, industrial, institutional, and property management painting, wall covering, caulking, masonry sealants, and pressure cleaning. U.S. Pro Painters Inc. utilizes a full range of equipment, such as brush and roll, power sprayers, hot and cold power washers, aerial lifts, and scaffolding to complete the project efficiently. To better serve our customers, all U.S. Pro Painters Inc. employees are on staff. We do not use sub-contractors for any of our projects. All employees are subject to a background check before employment and drug tested randomly. We are listed with the State of Ohio as a certified drug-free workplace. U.S. Pro Painters Inc. complies with all OSHA job safety regulations as well as EPA and OEPA environmental regulations for both product usage and waste disposal. At U.S. Pro Painters, LLC, we are professionals that take pride in our services. We work hard every day to improve our company to better serve our customers needs. We guarantee “Quality You Can Trust”.
Business highlights
Services we offer
Interior & exterior painting and staining, deck and fence repair, deck and fence sealing/finishing, drywall finish and repair, epoxy floors, faux finishing, garage floor painting, power washing, residential and commercial landscaping, roof cleaning and gutter cleaning., wallcovering removal and installation, water proofing, wood siding repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 4% | ||
| 2% | ||
| 0% |
"Thanks very much it was a pleasure meeting and working with you. We appreciate your business very much."
"Thanks very much for the kind review. It was a pleasure meeting you. We appreciate your business."
"Thanks [Member name removed] for the kind words. It was a pleasure working with and getting to know you and [Member name removed]. We appreciate your business."
Andy did an excellent job of repairing and replacing our bad siding boards. His attention to detail was better than I expected, and he went "above and beyond" with some of his work. His skills were excellent and we asked to do a few additional items that we knew needed done.
The pressure wash team came in on a rainy day -- why not -- and completely washed the siding and all parts that were to be painted in a short amount of time.
Chuck and Randy followed up with the painting of the entire exterior of the house. This consisted of mostly the siding, but also included doors, some window frames, and all trim.
All crews were prompt and worked hard. If it was a day they could not work because of weather, we got a call from Bill Denlinger saying so. Bill was out to check on the progress and to make sure we were satisfied with the work being done. And we were.
While this was not the lowest estimate for all of the work, we felt that US Pro Painters would do the best overall job for us. We are completely satisfied with the job done -- it looks like a new house! We would definitely recommend them for a similar job, and if we had to do it all over again, we would use US Pro Painters.
"Thanks very much for the great review. I really enjoyed working with you. Thanks very much for your business."
"Thanks very much for the kind review. I really enjoyed working with you on this project. We wish you all the best and a happy new year."
"Thanks very much for the nice review. We appreciate your business."
"Thanks very much for all three of your jobs. We really appreciate your business."
The remainder of the job went as follows: Prep work CONTRACTED AND PAID FOR was as follows: 1. Wipe down and dust all surfaces to be painted as needed. THIS WAS NOT DONE IN ANY ROOM. 2. Fill nail holes, make minor repairs, and caulk all cracks if needed. This was done on the first day when they were doing the living room and hallway and the ceilings. THEY DID ABOUT 50% OF WHAT SHOULD HAVE BEEN DONE. What is worse is some of the nail holes they FILLED IN were NOT sanded down and are lumps. Other places were just not done. 3. Repair the ceiling in the hall bath and prep to paint. THIS WAS DONE HOWEVER I SHOULD HAVE HAD THEN PROVIDE DETAILS OF WHAT EXACTLY THIS WOULD BE. 4. Repair various nail pops. AGAIN I SHOULD HAVE ASKED FOR WRITTEN DETAILS OF WHAT THIS MEANS BECAUSE THE WORK IS NOT ACCEPTABLE. They did take a light down from the kitchen ceiling, which took about 5 minutes, and they did some caulking in the kitchen, and in the bathrooms, but it doesn't look professional either.
The PAINTING 1.) Apply one coat of customer provided paint. Some surfaces may require two coats. THIS HAPPENED, HOWEVER, I COULD HAVE HIRED ANY JOE/PAINTER TO APPLY PAINT TO THE WALLS AND CEILINGS FOR WAY LESS THAN WHAT I WAS CHARGED; and, I was provided two painters on the 9th, from 8:30am to 4:30pm, and one painter on the 12th from 8:05am to 4:45pm. The other painter arrived at 10:30 and worked until 4:45pm as well. They were rushing to complete my job because another job had been scheduled for the next day. SO, I WAS CHARGED FOR A 2+ DAY JOB BUT RECEIVED LESS THAN 2. Also, I showed the one painter, John, my cabinets in the bathroom and the fact that someone had painted around it and you could still see the unpainted wall. He replied, "Oh, we're better than that!" Well, it TURNS OUT THEY'RE NOT because they did not do this. I HAD TO CALL AND ASK THAT THEY COME OUT AND DO THIS. When the two men came on Friday to remove the cabinets and paint, One was a TRAINEE. (At this point they had already cashed my check.) Later, I noticed that the cabinet they removed in the hallway bathroom had scratched the wall in two places that I will have to touch it up. THIS IS NOT PROFESSIONAL. (Note: I had EVERYTHING out of EVERY ROOM including some furniture from the living room and EVERY PIECE OF FURNITURE from my son's room)
Upon the paint drying and cleaning up, I was VERY DISAPPOINTED. There was splattering of paint in my master bathroom on the vanity, floor, toilet cover and seat cover, and the towel racks. Also, the same in my other bathroom but to a lesser degree. And this was THE SAME COLOR PAINT AS THEY PAINTED WITH; and to note that these colors have NEVER been used before in my home so it was this painter and not someone else. In my kitchen there were paint splatter on the laminate floor (AND I'M STILL CLEANING THIS OFF). There was paint from the hallway bathroom on the handle of my oven door and a drip on the floor. A drip of blue paint from my living room was dried on my area rug in my kitchen. I had to take a pair of fingernail clippers and clip it off. In fact, I'm not able to get the paint off my towel racks in either bathroom and will have to replace those at MY OWN ADDITIONAL EXPENSE.
Bottom line is I WOULD NOT RECOMMEND THEM OR REHIRE THEM. No one called to follow up after the job was done because THEY KNOW WHAT THEY DID. .......I DIDN'T HIRE AND PAY YOU FOR A "GOOD ENOUGH" JOB, I HIRED YOU AND PAID FOR A PROFESSIONAL JOB.
In conclusion, the job was mediocre at best. The work was rushed so they made a mess with paint splatter, they did not do a professional job, or all the contracted work. After 6 weeks of waiting for them, I deserved better for what I paid for. Again, I could have hired ANYONE to do the work they did at a lot less cost, AND, for the work done (or not done), AND the paint mess; I would NOT REHIRE OR RECOMMEND THEM. They should even return some of my money.
Additional note: I read the reviews from 2012, which were good. There was a bad review that Bill stated was unfair like someone who was difficult to please and wanted more that what was contracted. I believed this because I too work with people and provide the same service to everyone regardless. I regret this decision. Either I was wrong or they are not the same company in 2013 as they were in 2012.
"First I would like to thank the customer for their business we appreciate it very much. At the same time I'm very sorry that they perceived it as a bad experience with our company and I apologize. Our number one goal is to always make sure our customers are happy. After reading this review I have to admit I was very surprised. After discussing the project with our painters who performed the work the only complaint they heard while doing the job was that the price was too high. We agreed on a price the day I did the estimate and that's the price we charged. The customer provided the paint and requested a one coat job. Because of one of the existing colors, I mentioned that a few areas will probably need two coats as stated in the estimate. As it turns out because of the paint and colors the customer provided we had to apply two coats on all of the walls throughout and did not ask for a price adjustment, which we think is more than fair. The job was not started on the agreed date do to other exterior and interior jobs scheduled before hand delayed due to a large amount of rain in July. We do our best to keep our schedule but some times it's a big challenge and we take responsibility for the later start date. After discussing the project with our painters the prep work and repairs were completed as stated in the estimate the same way we do on all of our jobs. However we did not dust or wipe down the walls. This is something that we do if it is needed as stated in the estimate. During all of our jobs we perform a day by day debrief with our painters to make sure we address any problems or customer concerns. During this two day project the customer didn't express any issues or concerns. At the end of the job we ask the customer to do a walk through to make sure they're happy with the work performed and give us the opportunity to address any problem areas. When the customer is satisfied we ask them to sign the work order stating they are happy with and accept the work. This customer signed the work order stating they were happy with the job. A few days later I received a call from the customer asking if we would come out and remove her bath cabinets and paint behind them. I agreed and we came out and performed the additional work as requested. During this phone call I asked the customer how the job went and was told everything was good. There was no mention of any problems or issues with our work until we received this review. Had we known the customer wasn't happy we surely would have addressed this during our second trip out or anytime after the completion of the job. In 2014 we will be celebrating our 20th year in business. We are not perfect and from time to time make mistakes but as a rule we always try to fix them. Our number on goal as a company is to do a good job and provide the best service possible."
"I am very sorry to hear that [member name removed] was not happy with the work we performed at his home in Vandalia, OH. We take all reviews and our work very seriously as our reputation is on the line. I don't recall meeting or talking to [member name removed] before or during the work, as I worked with his wife Bethany throughout the process who by the way was great to work with. After finishing the job Bethany called and said there was some things she was not happy with. We sent our painter Jon Martin to the house to work on the areas at no cost. Bethany approved the touch ups and signed off on the job at that point. As far as we knew everything was good and I didn't realize there was a problem until 6 months later when we received this review. As a company we may mistakes like everyone else and always try to fix problems within reason to make our customers happy. Had I know there was still issues over the last 6 months we would have sent someout to address their concerns. I feel like we do a great job and take pride in our work, in fact we won the Angie's List Service Award for 2012 which we are very proud of."
"Thank you so much for all of your work we appreciate it very much."
work. Once we accepted their estimate, they quickly began work, and completed it promptly and well. Although there were as many as 4 painters engaged at any one time, they worked quietly and efficiently, were courteous, and cleaned up at the end of the day each of the four days they took to complete the job.
We wer very satisfied with the entire process, and would not only recommend US Pro, but will contact them again for myself if the need
arises.
I first called and left a message to obtain an estimate. They called me back the same day and set up a time to conduct the estimate. When Bill came to my house, he was courteous, efficient, and able to give me an estimate right on the spot. He later emailed me a printed copy.
The painting team arrived on time on the day of painting and quickly got to work. They were careful with my furniture and belongings that they had to move to paint. Every day, they would move the furniture to the center of the room and put it back at the end of the day. I could use my master bedroom normally during the 3 days they were at my house. They were neat and clean with the paint.
The work they did was very high quality. The paint is even, the lines on the ceiling and boarders are clean, and trim looks as if it were always white - very smooth. There are no brush strokes or roller marks.
The crew in my house were responsive to any questions I had and took my concerns seriously. For example, I didn't understand what their workflow was going to be in order to get it all completed within 3 days. Steve took the time to explain to me what they were going to do, and the order in which they were going to complete it. Steve also would confirm the colors or areas I wanted painting before applying paint to minimize errors. I appreciated his attentiveness.
When they left, my room looked great. The painters did a great job at cleaning up after themselves. The team swooped in, got the job done, and left the rooms tidy.
If I have more painting, I will use Pro Painters.
I liked the fact that they had bonded and background checked employee (no subs) since I ws not able to be there with them during most of the job. A professional job, friendly crew and a good experience overall.
"I'm very sorry Member's are un-happy with our service. After asking permission I always take pictures of prospective jobs so I can review them for the estimate and show the job to our painters before they go out to perform the work so they are familiar with what needes to be done. I also think this rating is very un-fair as we haven't performed any work for the customer. This estimate did take longer than most for two reasons. 1) Member wanted to remove wall covering from the foyer and stairway down area and get a price to repair the walls. We agreed that she would call me when this was done and I would make a second trip to look at the walls after the wall covering was removed to see what needed done to the walls and give her a estimate after the second trip to her home. I did not hear back from her until the 17th or 18th and this still wasn't done. She then asked me to omit that part of the job and give her a estimate for the rest of the project. 2) The carpentry work they wanted done was pretty extensive and takes time to get a accurate estimate as I needed to meet with our carpenter to assess the project. I now have a estimate together on 7/23 but will not be submitting it after reading this report. I feel like I did all that we agreed to do, offered to make a second trip to the house and don't deserve this report. Also all of our other reports are A rated. At U S Pro Painters we always provided excellent qualit and customer service as all of our ratings reflect."
We would certainly use US Pro Painters for future painting needs.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
4504 Springfield Xenia Rd, Springfield, OH 45506
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