Hauck Bros Inc

Everything was done efficiently and very well. The service technician was very pleasant and helpful.

Steve, the technician, came out and checked our system. He answered all of my questions. He was friendly and polite. He adjusted a timer on the heat pump that controls the defrost cycle and connected a wire that controls when the air handler comes on when the heat pump can't heat the house alone. I was very satisfied with the work. Thanks Steve!

Showed up on time. Performed installation in a professional manner. Very polite. Were neat and clean during the installation process. Answered our questions.

I guess they were really busy because I had to call them 4-5 times. This furnace has to drain, as it heats air they get a lot of moister, it would have been preferable to have it go right out into the yard and this one went up over the ceiling and down into the basement. There's a pump that goes with it because if you're going to put water up you have to have a pump. The connection came loose and my husband didn't know how to fix it so we had to call them and they didn't have the connection so they had to order it and the came and put it in. It was way over priced, it was more than we would have liked to spend. In the past we have had very good service and we had been happy with them but my husband has a saying, "one ah s*** erases a thousand attaboys".

There was a misunderstanding about the time, I had been told by the scheduler that the technician would arrive between 10 and 12 and would call first. The schedule called and 12:30 and said the technician was on his way. I told her he was supposed to come between 10-12 and she had me down for before 2. She said she would give us an adjustment on price because of the mistake. The technician was very professional. He checked a furnace we had in our art studio (garage) that was very old and adjusted the flame to have it work more efficiently. He thoroughly checked the Bryant furnace in the basement which his company had installed about 15 years ago. He found that mice had gotten into it, and built a nest, three were 3 baby dead mice. He cleaned out the furnace and checked it out, he was here more than an hour. We were pleased with the service and price.

Technician arrived on 1-8-2014 to replace the inducer assembly. It took him no longer than 15 minutes to make sure that was the situation. He told me he would have to order the parts. He continued to talk to me for almost an hour and a half....he returned on 1-10-2014 to replace the inducer assembly, which took him no longer than 30 minutes. Since I am an elderly widow, I asked a friend who is very mechanical to be here. The bill was for $487.63, of which $240. Was for labor. My friend questioned that huge amount for only total of 30 mins of work. When my friend talked to the manager, we learned the technician had included the one and a half hour he talked to me about his marital and family problems. I am old enough to know you can not defend yourself against a lie, if no witness is present. The manager took the side of the technician.

I seem to have this problem with 5 out of 6 hvac providers in Springfield, when calling for service. It is very upsetting when trying to work and get something done and businessess can't even bother to get back with you. Very poor customer service! I would not treat my customers that way or I would be out of business.

Work was done professionally and the quality of the work was very good. Technician kept the work area very neat which I appreciated

They are wonderful. First of all, I think they know what they are doing and second, they make things right. I haven’t really compared their price to other companies’ prices. One of the things they do which I like is that they call to see if you want your furnace or air conditioner checked before the season starts. If anything goes out at three in the morning and other people have called too, they take care of their members first. Last time I called them, it was the evening and he called back right away. He told me that he was going to see another person but then he’d come over and it wasn’t all that long.

Everything went well.

I did get some good information, but not $150.00 worth.

They are very reliable, responsive, professional, and we will continue to use them.

They were very professional and they got my house to warm right up. They did the work very quickly and they arrived on time. They cleaned up all their mess when they were done.