Floor Coverings International Cincinnati North

Service was excellent. We had a minor setback when the incorrect material was delivered but a high amount of attention was paid and new correct product was delivered asap.

They promise quality flooring installation and effective project management, however, in our experience with them, they fell short on both. One of the most glaring problems we encountered with FCI was their poor communication. Throughout the project, both the project manager, Nadia, and the owner, Jose, were dismissive and, at times, outright rude. Responses to emails, calls, and texts were often delayed or completely ignored, leaving us in the dark regarding project timelines and next steps. The lack of transparency was frustrating. Effective communication is essential in any project, and the failure to provide updates or respond to inquiries made it difficult to maintain trust in their process. As a client, I expected a more professional and courteous interaction, especially considering the cost associated with the work. The disorganization within FCI was evident throughout the project. We had a total of four different crews working in our home, all with varying levels of professionalism and technical skill. Because of this, along with the PMâ s lack of attention to detail, about one third of our floors had to be completely redone due to improper, shoddy installation. While FCI markets itself as providing high-quality flooring services, our experience suggests otherwise. They never masked furniture, damaged a couch, permanently damaged our stair railing, and grossly overcut our door jambs. Their contract states that theyâ ll â do the heavy lifting,â however there was rarely enough crew onsite to do this, leading to my husband helping move large furniture and vanities. When they did do the heavy lifting, they were careless with our furniture and home â leaving several dents and gashes in our drywall that will need more than just paint to repair. The final deliverables fell short of expectations, with portions of our flooring STILL installed incorrectly, and others left looking like a DIY project. Photos included show gapping left in our kitchen, along baseboards, and the edge of the bullnose on our stairs exposed. This lack of attention to quality soured the entire project and left us questioning the competence of their team. To add insult to injury, timeliness was another area where we were left disappointed. What was originally quoted as a two-week max project ended up taking three months. Deadlines were consistently missed without adequate explanations or apologies. This not only delayed the project but also caused significant disruptions within our home. The repeated failures conveyed a lack of respect for our home, time, and investment in their services.

Install crew provided excellent craftsmanship but had some issues as every project never goes smoothly.

Very happy with our refinished hardwood floors look like new floors the company is very professional and when they were done they cleaned up and looks like they were never there

Mr. Jose Flores-Cordova got all the dimensions and provided a good estimate for the work. Considering the weather, the crew arrived at a reasonable time and performed their installation in a professional manner. Getting this done in one day was a very strong plus.

The sales rep "Nadia' was fantastic to work with! She stayed involved and regularly communicated from start to finish. She was very professional & knowledgeable about the products: carpets & wood flooring options. She did a great job explaining the process of the installation and that the work crew would move the furniture and boxes. The work crew was pleasant, respectful, and they worked hard, and thoroughly cleaned up all debris. I am very pleased with my floors.

The customer service was excellent. The attention to detail and craftsman ship met all of our expectations. We would highly recommend this company.