Global Natural Stones LLC

Our bathroom quartz countertop was cut incorrectly (they cut the holes on site when they install) where the faucets were supposed to go- one 6 inches and one 8 inches apart. We did not know until our plumber put the faucets in and hooked everything up a couple days later. After notifying GNS of the mistake we asked for a refund of installation since they did it incorrectly and if we would have installed it ourselves the holes would have been cut at their facility and would have been correct with someone overseeing them do it. The owner refused, saying they installed the counter so why should he refund the money. We also asked to be reimbursed for our plumbing fees because our plumber had to come back to take the faucets and drains out and then come back again to reinstall the faucets and drains- all costing us extra money because if their mistake. Again, he refused and said we never should have had our plumber put the faucets in, we should have noticed the mistake before the faucets were in. He also wanted to try to do a cheap fix (cut the holes bigger to move the faucet handles apart the correct distance and fill in the rest with resin). Our contractor did some measuring and told us we would see the resin so we told GNS to replace the slab. They were difficult to get a hold of and did not return our calls twice so we had to keep calling them. For a company that made a mistake, they were not very courteous about making it right and were in no hurry. We understand that mistakes happen, but when they do, a reputable company would concern themselves with making it right ASAP and in a kind way. Finally, a week and a half later we had a new slab- cut correctly. Keep in mind, installation is usually 2 weeks after you order, so again they were not concerned with the time frame of making things right. Panna was very rude on the phone with my husband and not nice to deal with. We have a kitchen remodel coming up and we will NOT be using GNS. Save yourself the time and money and DO NOT use Global Natural Stone. If they make a mistake, this company is horrible to deal with. (I’m sure Panna will leave a rebuttal like he does on every single bad review trying to make ya out to be money hungry customers- read all the reviews and you’ll notice an obvious common theme when his company makes a mistake.)

My experience with GNS was terrible - from the beginning when they refused to give me a receipt, to the granite installation where they badly damaged my home, to the email from Panna Chorida that threatened to file a lawsuit if I publicly posted about his terrible business practices. I recently purchased granite for my bathroom vanity from GNS and when they came to do the installation, they scraped paint from two walls and punctured another. I immediately complained to the crew, and the only English speaking member from the team of three didn't take responsibility for the damage or even care. He told me that he is just a contractor and I had to contact Panna Chordia from GNS directly to resolve the issue. Mr. Chordia told me that I signed a contract which stated that they weren't responsible for damage during installation, but when I asked for a copy of the contract I signed, he refused to provide it. After the call, he emailed me with an explicit threat: that if I contact Better Business Bureau like I had promised to do, he will sue me. To that, I say I don't care. No business should be able to damage your home, not fix it, and then make explicit threats against a customer looking for a fair resolution. You should not do business with a company like this one or you'll face the same kind of issues. Lastly, I was forced to pay for the full job upfront, which I have never heard of throughout several home remodels. While the business claims to accept cash, check, or credit card, they charge a service fee for credit card payments. Nevertheless, if you do go ahead and do business with GNS, I advise you to bite the bullet and pay the credit card processing fee so that when they inevitably damage your home, you can file a payment dispute.

Lastly, I was forced to pay for the full job upfront, which I have never heard of throughout several home remodels. While the business claims to accept cash, check, or credit card, they charge a service fee for credit card payments. Nevertheless, if you do go ahead and do business with GNS, I advise you to bite the bullet and pay the credit card processing fee so that when they inevitably damage your home, you can file a payment dispute.

Tile and quartz purchase was satisfacory BUT Poor craftsmanship upon installation of quartz countertop and when questioned I was given the option of correcting the problem or living with it. I was told if they came out to correct the problem I would have to accept their fix no matter how it came out. Also, the person who installed the tile was very specific and sent them precise measurements pertaining to some additional pieces of quartz needed to finish the project but was told by Global Natural Stones that the measurements didn't make sense and his installers knew better. They did not. They did not do a template and therein lie the problem. They also made a mess on my outside patio that was never cleaned up. I had to do it. I was called on 2 occasions for them to come and check out the installation problems but was given virtually no time to get home and meet them. Part of the quartz that shows is/was not polished but the owner never addressed that issue.

It was a disaster!!! The installers punctured a hole in my wall as they were taking the old countertops out and it busted a water line behind the wall. It flooded my downstairs and the insurance company had to get involved. It wound up costing me a 2000.00 deductible. This company refused to reimburse me for my deductible. Avoid this company like the plague.

Company cannot cut stone!!! They hire not skilled workers who cannot make strait lines. Once stone is installed they will not fix any problems. Avoid!!! Avoid!!! Avoid!!!

Initial estimate and discussion of project went well. From a previous review I found on the internet I was concerned that they would quote one price and then increase it later. I discussed this and was told that after the detailed measurement was made that they would give me a detailed price breakdown and explain any differences. After the installer did the detailed measurement we were called by a worker at the shop to schedule the install. I said great and I would like to see the detailed final price estimate. The individual said that the owner was gone, that he really didn't work there, and that he did not know how to do the estimate. After several attempts to get the details I agreed with a different person at the shop to proceed. However, the people evidently didn't talk and the original person cancelled the install. The install was delayed a week. The installers arrived and had issues with the cutout for the sink. They said the person who measured the job was off. The whole run was a couple inches too wide. They had to cut into the wall and then cut the rim on the sink to get it to fit. The installers said i should get a credit for the wasted material of 1 to 2 sq ft. The price has fluctuated several times and they now say it is over $500 more than the initial quote. This project is the worst one we have gone through. If my wife didn't want the countertops, I would have cancelled this long ago. In my opinion the was not well managed by Global. I will never use them again and I would not recommend them to anyone. Beware.

The work that was performed was very high quality and the granite is top notch. Having said that, the owner and his wife were VERY difficult to deal with. I gave this company an B for responsiveness, however even though they were somewhat prompt in their response they were very defensive of my concerns and offered no real answers for my questions. By the time you get to this stage you have already put down your deposit so there is no turning back. Our concerns were the direction of the granite, the breaking points and how the dishwasher would attach to the granite. They offered no adequate solution for the dishwasher attachment and my husband had to figure out how to attach the dishwasher to the cabinets. I would discuss the smallest details with this provider BEFORE you put the deposit down. Once you sign on the line and put down your deposit the owners personality will change from nice to downright rude.

The price overall seemed like a good price, but shortly after granite was installed, plates were leaving scratch marks. I didn't think granite could be scratched. Not as durable as it seems granite should be. Dropped a glass that shattered and put big chips in the granite. If I had known how easy it was to damage, I would have gone with something else.