Global Natural Stones LLC
About us
Global Natural Stones operates quarries and is one of best, with over 25 years of experience. We offer end-to-end service, including customization. Buy quality products, at competitive prices. Retailers & Fabricators - Global Natural Stones offers quality products and services to retailers & fabricators at an affordable price. We service our customers with small orders as well as large orders for both residential and commercial projects. Global Natural Stones has products ranging from exotic and expensive, to warm and within budget. You will get quality, regardless of what price you pay. We have one of the best selections in the area. No hidden charges, everything is spelled out clearly during your visit. We use subcontractors, but take full responsibility of your projects and manage the entire project through completion.
Business highlights
Services we offer
We sell variety of granite, marble, slate, travertine, porcelain and other types of tile products. We stock over 1000 granite slabs for you to choose from for your countertop project. We are a full service company when it comes to Kitchen and Bathroom remodeling involving granite and marble.
Services we don't offer
Electric, plumbing outside of sinks re-connect, etc.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
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Filter reviews by service
"Hello everyone. Yes, we are for sure going to rebuttal as everyone should get both sides of the story and not a one sided story. Our installer drilled the faucet holes incorrectly but we still have signed certificate of completion from the home owner. This certificate by itself says that we really didn't have to do anything for them but we know when it is wrong and when it is not. We replaced the entire countertop for the customer at no additional cost but the customer wanted compensation for the time that they took off from work/their day to day activities. Try asking that with contractors that delay projects for weeks if not months. In some cases they do not even complete the job. We replaced the entire top for no cost and without any questions. Not sure what the home owner expects but when they go another place and experience the service they will know how good Global Natural Stones is and what we offer compared to others in the Dayton-Cincinnati markets. Potential future customers, be aware of mean and selfish people and check out our company with your own eyes and experience and not rely on these false reviews."
"Ms. [Member Name Removed] obviously stated her story and in defense of the business please take time to read our story so you know the facts. Also please reach out to us at 937-271-7777 so we can provide pictures of the small paint chip that Ms. [Member Name Removed] is making a big fuss about as well as documents that were sent to her prior to the installation. Only customers who have no regrets about hurting a business put these reviews but what goes around will come around and everyone of them will pay for it. Our company has been in business for over 16 years and the only reason is that we TRULY CARE about our customers and the projects they are working on. We inform all our customers that when there are 3 walls between which a large granite/quartz counters go, there is a potential for paint damage. In Ms. [Member Name Removed]'s case she on one side even has tiles installed which we did not touch during the install to ensure there is no damage to those wall tiles. Even the wall tiles should have been done after the countertop install but they decided to do that before. The person who put the review apparently is someone we do not know but I believe he may be the husband of Ms. [Member Name Removed]. He has obviously not been involved in any of this nor stepped into our store but knows the story explains all experiences very well. Once again, should you have any questions/concerns about our business please reach out to us or visit us to check for your self as everything that you read or see online is not true or real."
""Forced".... really! Have anyone reading this ever been forced to pay out of their will? I suggest this customer visit some of big boxes where they don't even show you the stone you are going to get and they take 100% upfront and ask you to wait for weeks before they come out to measure. Having said the above, clearly the choice of doing business with a company or not rests with the customer. This customer comes all the way from Cincinnati, OH to buy the countertop from us in Dayton, OH. There must be a reason for this.... Also if our price was not good and the product and service was not good, I would think they will walk away. If we were to have an issue with our product/service, we will clearly say we do not accept credit cards but we know we are one of the best companies offering products/services that we offer if not the best. Customers please come and experience our company before you make a decision based on this bogus complaint. Thank you for your time in reading our side of the story!"
"The fundamental problem with this project is that the customer wanted something, their installer wanted something else and both of them were NOT ON THE SAME PAGE. We received a set of measurements from the installer while the customer was not able to confirm this when we called. Since he was not able to confirm, he asked us to use the measurements we took during field measure. There were some minor changes that were requested by the customer's installer and we made those changes. The customer's biggest complain is that their lower counter top (they have a upper and lower top) in the bathroom is 1/8" or so out from the upper top. This is due to the wall where the lower top is installed. The customer DID NOT want the walls notched. Both the upper and lower counter tops measure exactly the same depth, hence no reason to complain that we did not do our job right. The customer has limited understanding of the nature of work and expects perfections when there walls and other structure is nothing close to perfect. I am sorry but this customer was a good customer of ours but refused to understand the situation and now leaving bad reviews unfortunately."
"The customer stated the facts wrong clearly to prove her point. She tried to beat the system to upgrade the house and she succeeded to the most part. It is unfortunate but it is the fact. Also if the price, quality, responsiveness, etc. etc. was not good, WHY DID THIS CUSTOMER EVEN PLACE THE ORDER WITH OUR COMPANY? This customer received their countertops much faster than they expected and in perfect quality. The issue is with the customer as they want to take advantage of anything that they can and use companies and people for their benefit. The old counter top was removed previous day before the installers ever got to the house. The customer was to prepare the site and keep it ready for the granite installation but she failed to do so. She requested that our installers install the wood piece behind the range. When installing the wood piece, water pipe behind the stove (which is absurd) got poked into. Our plumber was there and found a very small leak and fixed the issue. The plumber has pictures of the very minor water spots but the customer took advantage of this situation and claimed insurance to redo the entire basement without sharing any information with us. Almost 2 or so weeks later we receive a call from the customer's husband (assuming) saying they got all their work done using their insurance company and claimed over $12,000. The customer is now claiming for the deductible which I am not sure why anyone would pay especially when the customer had no courtesy to inform of the problem and allow us to inspect the issue before they got any work done. This is yet another case of individuals trying to beat the system and take advantage of insurance companies and small businesses."
"We have been in business for over 15 years and have a strong customer base as we truly care about our customers. We know when a customer is simply trying to take advantage by creating a situation. This project was completed to the customer's satisfaction. After completion of our project we have customers take their time and review the entire project and request that they sign the certificate of completion & acceptance document. We have a singed copy of this document from the customer. ALL THIS CUSTOMER IS INTERESTED IN IS TO GET SOME MONEY BACK. The job as mentioned above is completed. We have no control over what the customer does to the counter or to their house after we leave the house and cannot take any additional responsibility once the project is completed, inspected and signed off by the customer."
would quote one price and then increase it later. I discussed this and was told that after the detailed measurement was made that
they would give me a detailed price breakdown and explain any differences.
After the installer did the detailed measurement we were called by a worker at the shop to schedule the install. I said great and I would like to see the detailed final price estimate. The individual said that the owner was gone, that he really didn't work there,
and that he did not know how to do the estimate. After several attempts to get the details I agreed with a different person at the shop to proceed. However, the people evidently didn't talk and the original person cancelled the install. The install was delayed a week.
The installers arrived and had issues with the cutout for the sink. They said the person who measured the job was off. The whole run was a couple inches too wide. They had to cut into the wall and then cut the rim on the sink to get it to fit. The installers said i should get a credit for the wasted material of 1 to 2 sq ft.
The price has fluctuated several times and they now say it is over $500 more than the initial quote.
This project is the worst one we have gone through. If my wife didn't want the countertops, I would have cancelled this long ago.
In my opinion the was not well managed by Global. I will never use them again and I would not recommend them to anyone. Beware.
"Just noticed that we have bad reviews from customers that we bent over back to assist. Granted there was some delay in getting information to the customer due to the owners travel out of country but the increase in cost is purely due to customer's change in total square footage. There was close to 7 sq.ft. of increase in counter top based on the actual measurements. The estimate was given to the customer based on what layout they bring in and unfortunately in this case, the Cantrell family brought in a layout that did not exactly match their new counter top. Below is the email that was sent to the customer promptly once the owner was back in the country. From: Panna Chordia [mailto:[email protected]] Sent: Monday, June 30, 2014 5:22 PM To:[Removed member information] Cc: [email protected]; Philip Worrell ([email protected]) Subject: Granite Countertop Invoice Hello [Removed member information], Hope all is well on your end. Sorry for the delay in getting this invoice to you due to my travels. Attached find the invoice with details for your review and payment. I know there were some confusion due to my absence and I am sorry about the same. Feel free to call me with any questions you may have with regards to this invoice or its details. I have discounted as best as I can to keep the cost increase to a minimum. As you know I reviewed the increase or decrease in cost based on the total square footage during the receipt of advance and reviewed it on the form that you signed as well. We try to make our customers aware of all possible changes upfront so there are no surprises. Attached is the information I shared with you when taking the initial advance amount for your quick review. Hope this helps. Thanks. Sincerely, Panna Chordia Global Natural Stones LLC"
"Although we are responding to this very late, all we can say as a business is that we try our very best to satisfy our customer's request but some of the requests are out of our scope of work, hence unable to fulfill them. With over 3,000 satisfied customers and counting, we feel that we are doing something right as our business has been steadily growing. Unfortunately we may have not addressed the customer's concerns in a way that they understand or was easy for them to address it caused the dis-satisfaction and we are sorry for the same. Our top priority is to keep the integrity of our business intact and we will do this at all costs."
Licensing
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