Bay Chimney Sweep
About us
*Licensed & Fully Insured *Professional Service *Owner Operated
Services we offer
Chimney Cleaning
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 2% | ||
| 2% | ||
| 2% | ||
| 3% |
When we scheduled the appointment last week he suggested we make it at noon and I told him I would be at a class with my son and the earliest I could be here would be 12:30; he said 12:30 would be fine. I got a call from him at 11:45 the day of the appt. saying he was running early and could he come early. As previously mentioned, I was in class so didn't even hear my phone, and class ran a little long. He never called back - not at his scheduled time, nor after I called him on the way home to explain that I was running a bit behind schedule and that I would be there and available the rest of the day, or to see if he wanted to reschedule all together. I got home about 20 minutes after our scheduled appointment to find only a $75 invoice for the service call. He didn't return my call the rest of the afternoon so I called him back the next day and he was horrifically unaccommodating and unprofessional. I again explained that I hadn't even heard his call because I was in class (as I specifically told him I would be) and asked why he hadn't at least called at our scheduled time; his response was "that's what voicemail is for". He said he waited 15 minutes and then left and that he wasn't interested in doing business with people who can't keep to schedules. I then went into a bit of a customer service lecture and said "it's apparent that you don't really care about your customers" and his response was "I don't care about YOU". Wow. Way to treat a potential customer (or anyone for that matter)!
I would never in a million years recommend this company to a friend, or for that matter to anyone who thinks that simple respect and customer service are important in managing a business.
"The customer and I agreed that the appointment would be for 12:30pm. The fact that I was running early is neither here nor there. I was at her house at 12:30 and waited until 12:45. The customer never called to say she was running late until 1:05pm. She left a voicemail saying she was still on the road and would be home later that afternoon. By then, I was already on my way to my next appointment. I was very busy that day so we didn't talk until she called me the following day to complain about the service call fee that I charge to all my no call/no shows to pay for gas and my time lost. She didn't want to pay the fee and was sarcastic and rude to me on the phone so I told her to rip up the service fee bill and I decided to use my right to refuse service to her for any later date. I don't like losing customers but I didn't like how she made it my fault that she could not keep her appointment."
Arrived, met the dogs, checked out the situation with my chimney and went right to work. Cleaned up with his own vacuum when done. Nothing looked any worse for the wear or had any soot on it. Did multiple sweeps of the chimney, asked appropriate questions, gave me good suggestions, a magnet with his card on it and his bill.
For a once a year job, he's staying on my list. Great contractor!
"THE MEMBER DID NOT INSTRUCT BAY CHIMNEY SWEEP TO LEAVE THE DAMPER OPEN. IT IS STANDARD PROCEDURE TO CLOSE THE DAMPER AFTER INSPECTIONS, UNLESS STATED OTHERWISE BY THE CUSTOMER, BECAUSE OF POSSIBLE HEAT LOSS WHILE NOT USING THE FIREPLACE. I EXPLAINED THIS PROCEDURE POLITELY TO THE CUSTOMER WHEN SHE CALLED TO ASK WHY IT WAS CLOSED. WE REGRET THAT THE CUSTOMER HAD SMOKE DAMAGE TO HER HOUSE BUT IT IS SAFE CHIMNEY OPERATION TO CHECK THAT THE DAMPER IS OPEN BEFORE STARTING ANY FIRE IN THE FIREPLACE. WE FELT THAT THE CUSTOMER WAS SATISFIED WITH OUR EXPLANATION SINCE SHE DID NOT ASK FOR ANY REFUND OR COMPENSATION DURING THE PHONE CALL."
Licensing
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