Fitness Serve

I purchased several heavy duty pieces of exercise equipment that would have been too heavy and complex for one person to transport and setup. Fitness Serve delivered and professionally set up the new equipment. The set up team of three men were great. They took their time to set up the equipment correctly and removed all the packaging. The equipment needed some minor adjustment and Joe, the owner, came out to my home and made the adjustment. I could not be happier with my purchase and the attention I received from everyone at Fitness Serve.

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The machines were  taken to the shop, parts ordered from Germany and equipment returned following completion of repairs.  Unfortunately, after a week of use both exercise machines again broke. Current status is that both equipment were picked up and taken to the shop a few days ago. We are waiting for repair status.  Fitness Serve did state that if the most recent problems were due to the same problem, then repairs would be a warranty issue.

The team of three guys came on time and did exactly what they said they would do. Before they left, they had me go over the work and make sure I was satisfied. I was very happy with their services and would use them again.

A technician was dispatched the next day and the problem was addressed.  I was so impressed by the professionalism of the company that I subsequently purchased a new treadmill from them.  Good people; good products; good service.

I originally gave them a "D" because of the communication issues. However, in the end they delivered and installed the unit. It's been working great. Joe, the owner, took great care during the installation. I would say that they are worth using but understand that they are not the best at communicating and sometimes come across as unorganized. However, they do end up finishing the job and I was pleased with the results.

Fast enrollment, professional staff. Great orientation.

Eric was professional, customer-oriented, and patient as it took several attempts to identify the source of the issues and resolve them.

Eric was professional, personable, knowledgeable and respectful of our property.

The attempted repair of my old treadmill took quite a long time, but I appreciated the try. I bought the new treadmill from them and am very happy with it.