Stanley Steemer Virginia-Gaithersburg

 The service was done quickly and professionally. The guys told me the other services offered by the company and other helpfully information on maintaining the carpet after the cleanig. I wish I had known that landings and a few addional steps would cost more. I also realized after the carpet was dry,  that some spots or heavily used  areas should have be pre-treated, that as not suggested. Overall the experience was fine and I will use them again, next time I will know what to request.

I arranged the appointment via internet and got a confirmation e-mail right away.  They called before they came and arrived on time.  They were very polite and did a very good job.  I think the price was a bit high but I was in a hurry and not able to check for cupons or any other offers.  I would still hire them again.

The gentlemen were on time, clean and very professional.  They accomplished the work quickly and were very courteous.  I would use this company again and tell friends.  Just watchout for the add-ons they can get you but I asked them and they explained them before they started the work but it did increase my estimated price.

They did a good job, and I was pleased with what they did. They were very professional and careful to move furniture and other such things. They put little things underneath our furniture to protect against stains on the rug. I would use them again in the future if necessary.

They did a very good job. They were excellent. When they found out they could not complete one job, they did not charge me for their time.

They are punctual and quick. They were available when I needed them to be. I would recommend them to other members also. I would use their service in the future too.

Frankly, I wasn't expecting much. About 10 years ago I had them clean my carpet in a townhouse I owned and all they did was bring in a steamer like the ones you rent at the grocery store. However, my carpet had many stains and high traffic areas that needed something done, so I thought I would have them come and see if they could do better than I had with my junior size scrubber. They gave me a 4 hour window for arrival. Since I had scheduled only the day before, I figured I would be near the end of the window, and I was correct, they came at about the 3 hour mark. The company did call about 1/2 hour before to let me know they were on their way. They sent a two person team, both of whom were polite and knowledgeable. The team leader was quite unassuming, and worked well with his partner, which I greatly appreciated. They brought a huge cleaning system that was hooked up by hose to their truck. They did a great job on some disgusting carpet. The team leader showed me how he was unable to get the high traffic areas completely clean and why. The stairs turned out beautifully. I did sit through a short sales presentation for their spot cleaner and door mat. However, after finishing and I said I wasn't interested, that was that. No pressure whatsoever. These were people to which I could relate and was comfortable having in my home. I will gladly call them again and request the same team if I need cleaning again.

They are very courteous, they made sure they didn't track dirt through the house and put things on their shoes. They did it quickly, I called them 2 days before and they came out right away. I had some pet stains on the carpet and they did inform me that they come up more when they did the steaming and it did look better before they did the steam. I felt like they could have done a little bit more on the pre-treating.

Standley Steemer scheduled my job on short notice. Employees arrived promptly. On-site employee indicated I had the option of a Scotchguard application, and I elected to do so. The results of the cleaning were good.

The person who came was nice though. Their price was high. They were responsive I would say as they offered to come back, and they did come. The quality of work was poor as the odor did not go and the rugs became wet as well. They were very nice to me though.

They wanted to put money in their pocket for additional things. It was shady and they were just trying to make an extra buck. I will never use them again.

Perfect!

I ordered the service online the website was easy to navigate. I was able to pick a date and time frame. My time from was 9 to 1:00. The crew called around 10:30 to let me know that they would be at my home at about 11:00. They pulled up at about 11:00. There we two men (Emanuel and Harrison) they were polite and friendly. They came in to see what needed to be done. They then hooked up a hose to the outside faucet that feed into their truck. Two hose systems (one for each man) were then brought into the house along with a hose that drained into our toilet. One worked upstairs while the other worked downstairs. The man upstairs (Emanuel) seemed more experienced. He cleaned the carpet in areas and backed out of the rooms and down the stairs. Meanwhile a supervisor arrived (George). He ended up helping (Harrison) with cleaning the sofa and chair. He also seemed to make suggestions to Harrison as he was cleaning the carpet. The one suggestion I waited for George to make, but he didn?t; was ?Instead of pushing that thing around, bend over and pick it up?. I found the fact that this man pushed this little thing (turned out to be a piece from a Lego set ) around and then pushed it out of his way, leaving it there on the carpet; to be unprofessional, maybe even childish. What if it was a piece of candy of something that could have melted into the wet carpet. The men were almost finished with the job. The carpets were clean. The nap of the carpet on the stairs was fluffed up and looking good. George left. All that needed to be done was to spray on the protector in the high traffic areas: The Stairway, Hall, Office and Living room. Harrison then proceeded to spray this protector solution onto the stairs as he walked up them, mashing back down the carpets nap. Aaugh ~! Was nice while it lasted. Also I have to say that I was disappointed in that the cleaning solution that they used doesn?t have a scent therefore the house smelled like wet rug, not like freshly shampooed carpet. They offered (for a charge) a deodorizer which I didn?t opt for. In the end I was delighted that all the carpet in the house, the sofa and chair were all cleaned in the span of about two hours and my back wasn?t aching. The carpets and furniture were clean. Not looking like new, but clean. I will most likely hire them again but, I don?t think that I will have the protection product applied.

Guys that showed up were super friendly. They cleaned the carpet in 20 minutes which seemed a little too fast. They did a follow up call in the afternoon and we told them that the carpet basically looked the same, just very wet. They immediately set us up with an appointment 2 days after the original cleaning to resolve the issue. After second trip out, the carpet came out good, but not as good as expected.

I've had the same crew several times; they do a good job, but nothing spectacular. I had to call them back for several spots. The carpet is 20 years old and the spots may not come out, but I didn't think they took the time to try. They are foreign and it was hard to get them to understand. I might use them again.

They have this new service where the clean the ceramic tiles. They did an awesome job in the kitchen. They try to sell you the add-ons. Sometimes they will give a discount on their add-ons when the come to your house. Overall I think that their rates are good and their workers are good. However I still watch them when they work. They are consistent and I would continue to use them. They are punctual and professional. They call me and keep me informed. Their price is competitive.

I did a lot of research before I actually chose Stanley Steemer. I?ve never used anybody else because I switched right from doing it myself to having them do it. When I used to clean the carpets myself, they never got cleaned, and that was because the machine couldn?t get everything out and you couldn?t always get all the dirt out. Stanley Steemer did a great job. They got a lot of stains out that I hadn?t been able to get out myself. They were also very helpful with my couch - I had a few kittens that were peeing on it, and they told me that even though they could come and clean my couch, it wouldn?t actually do me any good unless I replaced all the foam. I went ahead and replaced all the foam in my couch before they came out, and I now have a non-pee-smelling couch. I liked it that they told me what the problem actually was, instead of coming out and just doing it, and it not working. I think that they gave me a little insider information. The price was expensive but I think that any kind of carpet cleaning is expensive. There is still room for improvement in terms of their quality of products and services.

After my daughter threw-up grape juice all over our couch and beige carpet in our family room on Thursday evening, I went online to the Stanley web site. I was able to get a quote and schedule an appointment for Saturday morning (less than 36 hours later). I received and email confirming my appointment, a phone call 30 minutes before the cleaning crew was to arrive at our house, as well as a follow up quality-check call after they left. They were very thorough, professional and most importantly, did a GREAT job! Even more amazing... when everything dried and we moved our furniture back into place, we noticed they missed a small square (which was covered by the moved furniture). They sent someone back out to clean that one spot... no questions asked. I've had our carpets and furniture cleaned before, and Dave and his co-worker did a better job then any of the other companies.

They were supposed to arrive between 1-5 P.M. At 3:45, I received a call that they were on their way. When they hadn't arrived in an hour, I called to see where they were. Was told by dispatch they would check and call back. In 15 minutes, they called to say the team hadn't received the work order over the handheld system they use. Did I want someone today or did I want to reschedule. I had made arrangements for small children (2 and 5-1/2) to be out that evening, so asked a team to come anyway. The team originally scheduled was unavailable since they had quit work when they didn't receive a new work order. When the new team arrived (at 6:30), they told me they'd gotten the message over their handhelds that the work order had been cancelled. Finally got them clean, but they probably weren't out of there until about 8 in the evening, and plans we'd made had to be cancelled.

Terrific. All stains were removed from the wall to wall carpeting and gave the house a fresh look.

The cleaning crew did a great job. They were able to remove all the stains, they were on time and they worked very quickly.

I was not satisfied with the cleaning. I was warned that one tea spill spot might be difficult to remove, but after drying I found that all other small spots remained, as well. The carpet overall, looked as though it had not been cleaned at all. One of the employees walked on the just cleaned carpet in his street shoes. I had another company cleaned the carpet the previous years, and they did a much better job, even though they did not have a truck mounted cleaning equipment. Stanley steamers called afterwards with the follow-up, but I did not want to bother with them, again.

The service went VERY well. I also had house cleaners in at the same time and both vendors did not have any problems working together (only two rooms in the house have wall-to-wall carpeting). I loved that they called the day before to confirm the service, the workers were very nice and funny, they worked quickly and payment by credit card was a breeze. If I had to give one negative, I did find popcorn kernels along the carpet and wall from the last owners, would ask them to pay close attention to the edges of the carpet as well.

Matthew McKinley and Carleton Meade were the two gentlemen sent to clean the carpets. They were very courteous and did an excellent job on what I thought would be a nightmare of a job. It took less than two hours. They were just great and I want to get a contract with the company to get them to come in at least three times a year. I would suggest very strongly requesting these two gentlemen for the job. I would strongly recommend them and Stanley Steemer Carpet cleaning to anyone.

Called within a week to check on how we liked their work. Some streaks remained on carpet. They came back the same day to remove the streaks.