"Thank you....the positive feedback is very much appreciated! Look forward to seeing you again soon."

"The projects were based on time and materials as agreed. As you are aware, we originally stopped because you had expressed you were at budget for the moment. When you called to have more projects completed, I had let you know we were extremely backed up on other projects. We always had a good working relationship during the projects we completed and you seemed very happy with everything we did so I'm very surprised and disappointed by the negative review...especially considering this is years later."

"Thank you for the positive feedback...I'm glad to hear you're happy with everything! We really appreciate your business and look forward to working with you on your future projects."

"I left several phone messages and sent numerous texts to the customer requesting that he call me to discuss his project (as far back as 12/27/16). To date (6 weeks later), I still have not received a return phone call and he has not answered the phone when I've called to discuss his project. Essentially the only replies I have been able to get were some texts...largely in part stating he wasn't available (even though I offered to meet him whenever he was available). The foundation for the garage was completed 1/16/17. The garage was backfilled on 1/19/17. Customer shorted the foundation draw payment by $1,000 (he paid $4,000 even though $5,000 was clearly specified in the Agreement) and he did not pay for his change request to add in a driveway allowance (which was an additional $1,580). The exact verbiage in the Agreement for the portion that addresses the foundation draw states "Five Thousand Dollars ($5,000.00) shall be due at foundation installation", which is pretty clear. Additionally, the Original Agreement/Contract amount was $19,960 plus $1,580 for the customer's change request...there is not an Agreement with this customer for $15,000, nor has there ever been. No reason was provided by the customer as to why payment was short (it seems as though he just chose to pay what he wanted to pay, when he wanted to pay it). Due to payment/s being short and lack of response on the part of the customer, the project was stopped at backfill. Since he would not communicate/meet to discuss items necessary to proceed with the project, on 1/30/17 I offered sending (and/or meeting) for us to sign a Mutual Release Agreement or to line up Mediation with a 3rd party (even though there are no issues with the quality or specifications of the work completed, nor have any quality issues been expressed on the part of the customer to us)...to date, he has not committed to following through with either. In all the projects we've completed, this is the first I've dealt with a customer that expressed that they didn't want updates on the progress of the project and would not respond to the multiple attempts to meet to discuss items related to the project. Since the customer would not discuss items needed relating to the project and didn't pay in accordance to the agreement, unfortunately we were left with no option but to stop progress. While it is always our goal to provide the best quality and service in the industry, this truly is a situation of an unresponsive/unreasonable person. The Agreement is in place to help ensure both parties are on the same page about the project. We can point out what was agreed, but we can't force him to hold up his end of the Agreement and we can't make him call us to discuss his project. We would have preferred to complete the project, but that's just not possible under the circumstances he's established."

"Thank you for the positive review...glad to hear you're happy with your new deck! Please let us know if you have any future projects. Thank you,"

"[Member Name Removed]: Thank you for the positive review...glad to hear you're happy with your new porch/deck! Please let us know if you have any future projects. Thank you,"

"Thank you for the positive review! As always, please let me know if you need any help with future projects. Thank you,"

"I apologize that you didn't receive a call back. I have no record of your contact information or project, but would be happy to provide an estimate if you still need the project completed. Please feel free to contact me directly at 330-703-7584 or let me know the best time and number to reach you. Again, sorry for any potential oversight on our part. Thank you,"