"Hi [member name removed], When you are ready for your service to be performed you as a member contact us. We do not call you on the Big Deal coupon offers or the other plans offered on our store front. We have found people to sometimes feel as though we are pressuring them by contacting them first. All you have to do is contact us at 440.259.1050. Or you can contact us through our website at desboroughconstruction.com to begin your quote information online. I do remember your name and the fact that you were a Perry resident since this is a small community we live in together. Call me direct on my cell phone at 440.346.3628 and let me know what you purchased and I will immediately issue you a refund check. If you would have contacted me to let me know you were ready to talk in the first place we could have avoided all of this. Hopefully you find another service provider that can better meet your expectations. Good luck to you on your remodel. Thank you"

"This has been our busiest season yet to date. Not all of our inquires can be filled at this time. Once it was determined we would not be able to complete the members plans I contacted him to let him know that a refund would be issued. That check was in fact issued. Storefront offer for additions and deck plans has been removed from Angie's List site as we are working at full capacity already. Hopefully this member is able to find another service provider that can address his project more quickly than we are able to. This is why I honestly and frankly told the member he would need to move on to another vendor. I do understand your excitement to work with a highly rated company. We do in fact have 3 x the number of A reviews in Cleveland as the next company below us in all categories we participate in. The work and reviews from members we have actually been contracted to work for speak for themselves. I will not apologize for being in demand. I will honestly tell you if I am not available as I did in this case. I'm not sure how that is shitting on you as you stated. We are working around the clock seven days a week right now to meet current contract obligations. More reviews from members of completed work are a out to come in verifying this fact. I hope that you are able to get someone to take care of your needs immediately. Thank you"

"I took measurements and pictures of this job site with the member and her husband at the end March. Six calendar days later I left for spring break with my family for some time away. Member did indeed email me with a link to something pertaining to their job. I did not begin working on their estimate before I left as I was completing other tasks before them. Member did not contact me again. Today we are in route home from our vacation and this review comes in. I do not understand these reviews previously or now. Never was I contacted by the member to inquire about status of their estimate at all. Currently our accepted job board is 8 clients deep. Easily at any time this becomes 10 or even 12. That means all of these people are ahead of you waiting patiently for our services. Being that we are the highest rated contractor in Cleveland on Angie's List out phone rings daily with not only Angie's List members but all of our other clients, referrals, and advertising avenues. We are a highly personalized owner operated company that takes extraordinary pride in what we do. Time and time again clients we are actually contracted to work for and have worked their way through the process with us say the same things: on time, on budget, do what they say they are going to do when they say they would do it, went above and beyond contract at no additional expense, so on and so forth. Remodeling is not an easy endeavor to do professionally. It takes time to work your way through not only the bidding process but also the procurement of materials, staging, and eventual placement onto the work schedule. I understand clients' excitement and wishes to begin their projects but there is lead time associated with this work. We systematically work our way through every client one at a time. I will not sacrifice quality or customer satisfaction to get to the next job. Ultimately my name is on the shirt of every team member on site meaning the buck stops with me. I am not in any hurry to start anyone's job before it is time. You would not want me to run out the door on you if we were doing your job so pay that same respect to those that are before you. Good things come to those who wait. I have never had one single unhappy client who contracted us to do their job in nearly 20 years in this business. There has never been a single lawsuit, never been a non paying customer. There has never been any shenanigans of any sort. The bottom line is this, we do it right, every time, like we were working at our own homes if you can work your way through the procedure with us ultimately you will be ecstatic just the hundreds that have come before you. If this does note meet with you time expectations then you will need to move on to another service provider or vendor that can more appropriately meet your time frame. I will be returning this members design fees as we have not done the work that was paid for. I do not take any money from anyone for something that was not completed. Good luck to you on your renovation project."

"I initially went back and forth with this member a number of times by email. We did connect and have a long conversation about an addition. Member had worked this out with someone else previously and then somehow the deal fell through. Admittedly during our first conversation he indicated that he is a difficult person to work with jokingly. Now we see this to be obviously not a joke. He left a voice mail over the weekend indicating that he would like to scrap the idea of the addition and move on to building a new home. He inquired about us general contracting that home. Currently I am away on vacation with my family and I am not working at this time. I am taking this time though out of my vacation to respond to this customer and detail how unreasonable he in fact is. This person indicated to me during our conversation that he is currently suing a certain city locally over a deal gone bad and I am not trustworthy of him as an individual. Overall I feel as though there is something wrong going on and I do not wish to be associated with this member. I would have responded to him after returning home and indicated to him that we would not be available to general contract his new home. Before that was able to take place this review has come through. I do not wish this member any ill will I just do not trust him. Good luck with your future endeavors. Thank you"