They gave great advice. They could have charged more because we knew little about this problem but they were very honest and did not try to take advantage of us.

Summary:  This could not have been a better experience.  I give Ohio Basement Authority my highest recommendation.
The initial "salesman" who I met with came out quickly to discuss the issues that I needed corrected.  During that meeting and discussion, I gave Jason a copy of a structural engineer's report to reference.  We looked in the crawlspace area and discussed options.  We came up with some plans for the work and some initial estimates.  A couple of days later, Jason called to say that he would like to get back into the crawlspace after really reading the lengthy engineer's report and wants to see the issues up close.  He came at 8:00 on a weekday.  The two of us spent a few hours in the crawlspace.  By the time we were done with our discussions and planning, Jason was there until after midnight.  I was impressed with his work ethic and knowledge, so I took the plunge and signed a work order for almost $13,000 of work - hoping that the rest of the company was as sharp as Jason.  (Spoiler alert - they are)
On day one of the four day project, the crew arrived on time.  I met the three-man team led by Justin.  Justin was well-versed in the details of what my house needed.  He had read the engineer's report and had a copy with him to reference so he was properly prepared.  As his crew put down plastic to keep my house clean and climbed into the crawlspace, he went through the plans for the project in detail with me.  I was immediately impressed with his understanding of my needs.  He and his crew (John and Isaiah) then went right to work with enthusiasm and a positive attitude.
My project involved lots of hard manual labor over the four days.  The rest of the days, there were four or five people.  There was lots and lots of digging, mixing 120 bags of concrete - carrying in buckets from outside into the basement, and up into the crawlspace, etc.  I have NEVER seen any crew work this hard.  I was totally impressed by everyone!  Every member of the team was professional, polite, and positive.  Several people had told me that the owner was a Marine (Oorah!) and runs a very tight ship.  That "hard-working, let's get it done" attitude was evident with all of the people that I met.
The entire crew knew what they were doing and worked very hard the entire time.  The foreman Justin always went out of his way to tell me what they were doing, why they were doing it, and what they would be doing next.  He ensured not only that the work got done, but that it got done correctly.
Now that the project is complete, I have FULL CONFIDENCE that it was done correctly.  I know that my house is structurally sound and the concerns that I had have been addressed.  One pleasant side effect is that my crawlspace that was a nasty, damp area is now a clean and usable space.  I'm totally impressed.
I also know that if I have any questions or concerns in the future I will be able to simply call Justin directly or Ohio Basement Authority and will get the answers.

unknown

Great, explained everything he was doing

Very professional. All in all it was a great experience. I could not have asked for a better company.

Totally satisfied with all aspects.

I was immediately impressed with the professionalism of this company.  They stuck to their quote, they were prompt, and their work was efficient but not rushed.  Absolutely everyone I interacted with was courteous and extremely informative.  They also seemed to genuinely like the company that they were working for - which I always think is a good sign.  The resulting sewer line is a-okay, and I definitely plan on using this company for future projects.

Everything went well.  I am having many projects done on my house, and I very much appreciate a service provider who shows up on time to give an estimate, shows up on time to get the job done, provides an estimate which is then reviewed for accuracy.

Crawl space had 2 rusted out jacks and 2 cinder block supports. Nothing had been done right the first time around.  I worked with The Ohio Basement Authority.  I told them what I wanted and asked for their advice of how to best tackle it. 

The Smart Jacks took a lot of work.  If you think the price is expensive, please consider that it took a lot of man hours to get the job done.  First was to put 7 footers in place for the jacks.  Then the work of installing the jacks.  Great job.  Exactly what I needed.

I would not hesitate using The Ohio Basement Authority for basement and crawlspace work.

One last thing.  I'm probably not as hands off as I should be.  I like to check in and see what's going on.  The team is happy to show me what they are doing and point out any obstacles that they have overcome.  And when the job is done, a thorough review is done to make sure that I am satisfied with the work done and to my expectations.

They did a fantastic job, were very polite and professional. I always go back to them if I have any trouble with the basement.

While the fact that I needed foundation work was alarming, Ohio Basement Authority did an excellent job explaining what was happening, my options for fixing the issue and the risks associated.  From sales to engineer to installation, they always made sure that I was comfortable and understand what they were doing and why. 

The service went very well and they were very patient in getting the permits. They did not use any subs from what I remember and I know the main guy worked for the company.

The company cleaned out two crawl spaces in basement, added sealed mat, drain mat, and gravel. Cleaned out inside perimeter of basement walls/ceiling of old insulation and insulated entire basement with spray foam. Added mortar around windows. Also suggested waterproofing system and adding sump pump, but this work was not performed due to pricing.

Victor, our estimate representative and inspector was professional and friendly. Good presentation of products, recommendations for us, and answered all of our questions confidently. Service techs were punctual and professional. Did an inspection with us after work was completed to confirm we were satisfied with all the work. Had no issues.

The estimate was not the lowest of other companies, but this was the reason I chose them:
The estimate appointment was on time, and they were the only company that sat down and explained everything in easy to understand terms.   They also were the only company to show me their licencing, bonding and insurance information up front.  This put my mind at ease.  My situation was complex as I have a tree growing right over the top of the old line.  I was told they would have to dig around it, to disturb the tree as little as possible.  When the estimate was complete, I was given the exact total the job would cost, so I was certain there would be no outside "gotcha" costs
The team that performed the replacement was very clean, showed up on time, easy to talk to and also answered all the questions I had.  When having to enter the house, they also made sure all mud/dirt was not tracked in the house by using cloth foot coverings and the small amount of dirt that was brought in, they cleaned up after the job was complete.  Blew away my expectations.  I would recommend them to have this service done for anyone who needs their water line replaced or repaired.  I will be using them again for other services they provide in the near future.

I never received a formal, written estimate from the company.

The work took a little over a week.  It was done thoroughly....the water tank, pressure tank, and water softener system were all moved enabling the wall directly behind the equipment to be repaired correctly.  I had a water problems for 15 years.....and spent thousands of dollars putting ineffective band aids on the problem.  My basement is now bone dry.  I am very pleased.

I was pleased with the end results and the time frame it took to do this project. Because of my work schedule I was home on only one of the three days the work crew were here. Of course, I was concerned that strangers were in my home while I was gone but
I found no evidence of theft or unexplained  disturbance in my home. This was a big project and anyone who has this done in their home must realize " stuff " in your basement must be moved and  the project will create dust and dirt. Yes, the workers do their best to keep the mess to a minimum but concrete dust  finds it way into many places in your home. Just know there will be more clean up and organizing by the homeowner when the project is done. Would I do it again---Yes !!! My basement seems drier, I do not see evidence of mold, and the sump pump is working. I still have wall and floor painting to complete in the basement but I know this has increased the value of my home and I am not worried about a wet basement.

They were fantastic.  They were so professional.  They did a super job.  Every morning they would come and ring the door bell and let me know they were here to work even though they were working outside.  They were just very professional.  These people are just really, really nice.  And they do a really nice job.  They were very, very good and they told us everything they were doing and how it was being done.  They explained everything very well.  They were excellent.  They took care of us.  They are very good, they are excellent.

Overall, Ohio Basement Authority did a great job with our basement waterproofing job. The gentleman who came out to the inspection and estimate was very responsive when we had questions and did a very thorough job of documenting the work to be done both in writing and using a video.
The workers were very prompt, respectful, and finished the job on time. The finished work looks very polished.  We have had several major rainstorms since the work was done and have not had any problems with water coming into our basement since the job was completed.

Cleanest service I've ever used. Covered floors and removed covers in traffic areas EVERY DAY. Cleaned up everything and removed debris from premises. Even kept our basement carpet clean from debris and paint. Great job! New wall blends in with all the others. Crew kept us advised of each step and welcomed our questions as work progressed. Sales and office staff was prompt (One reason they were selected)and courteous. My only regret is that we didn't use Ohio Basement Authority on earlier projects! Also the lifetime guarantee on the carbon filaments is a plus.

They took a lot of proofing, basement waterproofing, and also replacing a drainage line, the main citrix drain for instance. The quote was $25000. The person who was there to do the quote was definitely knowledgeable, friendly, a little bit requotes, came right on time, took his time explaining things and answering my questions. Overall experience, I found I am using them I just have been able to schedule things. He did the estimate while he was there after he had examined everything inside out of us and came out for a few estimates. They were very detailed. He drew on the map of the house and explained things on what was going to be done. It has been a lot of work on me if they are doing the work.

When they came to do the estimate, they took measurements and took the time to go over the whole process to repair the basement walls.  They performed the work quickly and did a good job cleaning up.

I am very satisfied with the work done.  Two thumbs up for this company.  I will definitely recommend them and will get them again in the future.  Thanks so much guys.

We hired Ohio Basement Authority to do an estimate on a foundation repair for a house we had in contract. Unfortunately for all concerned, the foundation required a complete overhaul. The cost was much more than either we or the seller could bear. We decided not to buy the house, so we did not have OBA do the repair work.

Performed an estimate of the work and scheduled the work
Performed the work as planned and reviewed it with us
The basement wall has been stabilized as indicated

I am very satisfied.  Justin was very careful to explain every step of each repair so I understood what he was doing.  Everything was very professional.