Sal’s Heating, Cooling, Plumbing and Sewer Inc.

Description of Work: I had outlined what I needed done to two different people. When the guy got here he said he could not do the job as requested. He felt that other work needed to be done instead. He quoted the job. I feel it was an honest mistake and he did what he thought was best but he did not check the situation thoroughly enough.

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Description of Work: Heat pumps checking and cleaning

Description of Work: I purchased a big deal for $1,499 for a New Gas Furnace Installed. The service was great.

Description of Work: I purchased a big deal for $349 for an Aprilaire 600 whole house humidifier installed. They did a good job.

Description of Work: Repaired four leaks in home and installed faucets

Description of Work: They installed a new toilet. It was installed correctly, without a mess in a timely manner. I would use this company again.

Description of Work: Repaired four leaks in home and installed faucets.

Description of Work: Removed old toilet and installed new toilet with overflow protection.

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Description of Work: I received the new Aprilaire Humidifier with the Bid Deal. My experience with the company was, overall, pretty average for a heating cooling company. Given the high AL rating, I thought things would be a little different/better. Everything leading up to the appointment was great, friendly receptionist, friendly scheduler, great pricepoint on the install, etc. The appointment itself even started out relatively well. The tech came and got right to work, assuring me that it wouldn't take long - I didn't care either way because I decided to work from home that day. Throughout the process I could tell that the tech was becoming increasingly frustrated with the install - mumbling under his breath (maybe a few curse words here and there, but I couldn't hear the exact words) and frequetly exclaiming "Are you serious?!," and "Are you kidding me!? - I could hear hime from where I was working. After an hour and a half or so, I took a break from my work and went to the basement to check on the progress. I asked him how things were coming along and he didn't say a word to me. I asked again, thinking he didn't hear, and he still didn't say, then tossed his drill over to another spot on the ground, clearly out of frustration, and continued to work. So I just went back upstairs. Look, I've been frustrated too, expecially with home improvement projects - but really? You won't even say a word? To your customer? I was kind of glad I didn't have the kids around because I didn't know if this guy was going to lose his cool or not. So I didn't go check out the progress for the rest of the time he was working, which is unfortunate. I feel like I should feel comfortable in my own home to just check in on things, its not like I was hovering, I had just checked one time. Anyway, that kind of bothered me. Finally, at the end he showed me what he did and how to use the humidifier. However, he then told me that he accidently tapped it into the cold water line - whereas at the beginning of the install he said he would need to tap into the hot water line. He admitted that it was an accident, but said it should be fine. I've asked other people since and did some research of my own and it looks like I'm definitely losing out on some humidity output because of that and I won't get the full potential out of my humidifier. That's also kind of frustrating for me, since I paid to have it done correctly. I wish he would have just asked me which line was the hot water line and I would have shown him. But then again, he was too frustrated to even talk. Finally, I HATE how they just put those giant stickers on your furnace and then a bunch of little stickers on your furnace and water heater without asking you or leaving them with you to give you the choice. I had a maintenance schedule on my furnace with updates of the things I've had done, and he covered it all up with this GIANT Sal's sticker. That's really annoying because I was keeping track of things and now that s schedule is ruined, probably just because it was the sticker of a different company. But still, please just ask - its common courtesy. Overall, I like the product, I like the service at the main office, but my overall experience was just average and it didn't make me want to tell my friends and neighbors about Sal's. I thought I was going to get something above and beyond but, in the end, it didn't feel like anything special. Not sure if I'll use Sal's again. That's why I gave a C.

Description of Work: Job well done! Kept me posted throughout the work.

Description of Work: Kitchen and bathroom drains snaked. Kitchen sink vent was no longer functioning and was replaced. | |The plumbers from Sal's Heating and Cooling were punctual, courteous, and efficient. | |The problem with the kitchen sink vent was explained and quickly replaced. | |The results of their work has been outstanding.

Description of Work: Hot water tank installation. As always, Sal's provided fast, professional service.

Description of Work: Removed old toilet and installed new toilet with overflow protection.

Description of Work: Heating check up. |Have used them in the past - always good work.

Description of Work: Installed a new water heater. They were prompt and explained how best to take care of the heater. Very professional in all respects.

Description of Work: Furnace check up. As normal they were very thorough and always make sure that we are completely satisfied. Even this check up is handled at the same level of care that they handled the installation the first time! Thanks Sal for always up holding high standards!

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Description of Work: Replaced garbage disposal and evaluated issues with toilet.Have contracted with them to make the appropriate repairs/replacement for the toilet issue.