Sal’s Heating, Cooling, Plumbing and Sewer Inc.

They were also very understanding when we were not home for a scheduled appt. due to my husband being unexpectedly hospitalized and it totally slipping our minds...the serviceman called several times before leaving a message asking us to reschedule again.

The tech came out and "diagnosed" problem saying I needed parts...and left without starting furnace. Next morning I received a call telling me I could be up and running for $750 including labor and the new parts. I had to pay Sal's $143.00 for sending out that tech. Since it was November and the house was very cold so I called BTU who came out on overtime and got it running ....said a few sensors were dusty....cost $129. It has been running ever since

It went great. He had the parts I needed plus I upgraded to a frost free faucet and he also had one of those in the truck. He was very friendly and did a great job.

Fast response during bad weather, professional and courteous, much appreciated

Horrible both from the company and from Angie's List. They would not do the work I needed done even though there were no exclusions for what I needed done, and then when I asked for a refund from Angie's List since the offer would not be honored, they refused.

Worker didn’t check to see if it was working so charged twice for coming out to blow air out of pipe. Toilet wasn’t working correctly after they repaired so came out to fix again and got charged for parts (which is fine) but charged again for coming out.

Don't waste your money. They came out to fix my boiler and they said nothing was wrong and charged me anyway. Turns out that they were wrong. Now I have to get some other company to come fix it 12-14-17 - Just to clarify, the receipt says that for 30 days if there was an issue I would just have to call and they would come out but I would still have to pay for the "continuation of labor", that was on November 2nd, more than 30 days ago so I was under the assumption that I would have to pay the service charge again as well as the labor costs. I have been in touch with the owner who has offered me a refund and I will update if necessary.

Everything went perfectly and as planned. The guys(2) were both courteous, helpful, and neat.

Install went timely. All my questions were answered along the way. Humidifier is working as it should and i'm no longer getting shocked everytime I touch things in my house

The Service Department arranged an appointment around my schedule, and I was notified the night before as a reminder. The Service Tech called me 1/2 hour before my appointment to notify me that he was on his way. The Tech arrived on-time and began surveying the job for the necessary utilities and drain line. The Tech was professional and very knowledgeable and I would ask for him to do any of my HVAC work. His name was Cowboy but believe me he was the real deal. If you want the job done correctly and neatly ask for Cowboy!!

Amazing! Called the company and had someone at my house within an hour! I even called in the middle of the day! Two guys showed up at my house, super friendly and helpful. They were in and out in under an hour. Very happy with their service and the guys representing them. Will use for all my pluming needs! Thanks guys!

Very professional, great deal of knowledge, sink working like new again

Things went Not so well at the installation, I thought I would be given some type of credit for the failed fix attempt but was not. $260 out the window. Then when the new furnace was installed it still did not work. I was told I needed a new wireless thermostat. I was fine with that. However the thermostat I would need would cost a whopping $600!!! ***?!?!? Everyone I spoke with refused to help me one bit with the price. A quick google search will show you this very same thermostat can be purchased new for as little as $100. Here are some examples of the exact model, Aprilaire 8710, check for yourself: [*** Link removed ***] [*** Link removed ***] hermostat-7-Day [*** Link removed ***] I initially wrote a Yelp review as the price of this thermostat clearly was not fair. Was I being punished for finding his promo on his website?? I asked Sal if he would simply split the difference for the thermostat to make things fair. I knew darn well he made at least $400 off this part alone, not to mention the small markup on the furnace and original service call that didn't fix the problem. Initially I though Sal would work with me. I am a repeat customer as well. Unfortunately it was quickly clear I would only get hot heated and unprofessional responses. Be careful using Sal, you may have a great experience like I did a year ago, or be price gouged like on this occasion. For full disclosure the furnace he installed has been working great. Merry Xmas and Happy New Years to everyone. rk

I reviewed Sal’s Plumbing yesterday. This was my 5th time I have used Sal’s. I have always used a coupon and I have always been a very satisfied customer. I have spoken to Richard, a company representative a number of times today, and he was friendly and professional. The management decided to honor my discount. I was grateful because I have been a happy customer for years. I look forward to hiring Sal’s Plumbing in the future.

Very well. Jerry is a very responsible as well as professional technician. He is a down to earth guy. Would recommend him for future jobs. Thanks!

Great service, great price and quick.

Great! Bathtub drain is flowing well. Sal's plumber gave us some tips to keep our old plumbing in good shape.

Sal's Heating & Cooling has very good customer service. I have used them over many years since they had the warranty contract on my equipment. When I had a few customer service issues, Sal stepped right in, took corrective action, and resolved everything to my compete satisfaction. You really can't ask for more. These days, that is pretty special and very rare. I do recommend this firm for your Heating and A/C needs..

Great, extremely happy with the work, and their personnel....it did cost more than I wanted but I suspect it's the going rate.

From Carmen who answered the phones, to the two techs that came out....it was wonderful. So personable, so professional, so great to work with. If there was a rating higher that an A, they deserve it......GREAT Company, GREAT customer service.

Not well. Technicians did not know they could have provided a temporary fix so that we had heat while waiting for the necessary part, and provided an erroneous diagnosis. Also, they said we were not entitled to the 5% Angie's list discount for Saturday service. That was not reflected on the Angie's List website.

The original estimate included removal of the old pedestal sink & installation of our supplied materials. Original estimate was for $649!! But I had purchased an Angie's List coupon worth 2 hours of labor, which I wanted to take advantage of. So the resulting estimate was $ 506.00. As it turns out I removed the old sink, so they only had to install the new stuff. This was a job that one person could have handled, but they sent 2 guys, one seeming to be an apprentice. The cost for this project was way out of line for the work that needed done!! If I hadn't purchased the Angie's List coupon, I wouldn't have had them do the work at all, after getting the overpriced estimate!

on time, quality work, professional and at a reasonable price. What else can you ask for ?

They came one day later than promised, but did complete the job in 10 minutes with no problems. I only regret that I had to pay $129 since their $69 deal was not available at the time. They would not even give me the 10% discount that they advertise for Angie's List members.

DO NOT USE THIS COMPANY!!!! I have a rental home. Furnace was not working. I had never used Sals before. One service man from Sals came out on a Wed and diagnosed that a sensor needed cleaning and the furnace was working when he left. Charged $102, acceptable, I was ok with this. 2 days later the furnace was not working again. I called Sals and they sent out a different service man that arrived about 6:00 pm on a Friday, keep in mind the temps are in the low 20's at this time, he called me to say the furnace needs a new pressure switch but he did not have the part with him and would have to come back on Monday, but the furnace started running again on its own. I said that was unacceptable, I cannot risk the renters going without heat for the weekend. He said he needed to call his boss. The next time he called me back he said he replaced the pressure switch and the furnace was running fine. Somehow the part miraculously appeared. Then the cost........$258......I said WHAT? how much is the part?........$150 for the part. I called other places and searched on line and found the most expensive pressure switch to be $70. I refused to pay, wanted to be partially reimbursed for Wed and wanted to talk to the manager, but he said it was too late, nobody is at the office. He called me back a few minutes later after talking to his boss and said if I do not pay tonight, he would have to remove the new part he just put in. Wow. I had no choice, I paid. I called the office on Monday to 1. dispute the cost of the part, 2. being reimbursed for the half hour charge on Wed and 3. I did not get the 10% discount from my Angie's list coupon. They did not budge on the prices and said they would look into the 10% discount. Called me back to say they would reimburse me $14.50. Such a bargain. Pleasure doing business with you. NOT! I will never use this company again and recommend you do not.