Sal’s Heating, Cooling, Plumbing and Sewer Inc.

good, did the job for 89, cant beat this deal.

They do an excellent. I will recommend and use them, again.

Awful!! We had a terrible experience to begin with that has now been made worse and worse by the owner and the employees. Unprofessional and dishonest!! I can’t stress enough to find any other plumber and sewer company possible. I posted this on google a few months ago and had them call me relentlessly to try and get me to take it down: We had a major issue when our heat stopped working on Christmas Eve. We called sals bc we had heard about them on the fish. They came right out to fix it and didn’t charge us too much. We thought great! The employee who “fixed” our furnace said it would last for another year but we would have to get a new furnace soon. Wouldn’t you know it totally quit on us only 2 weeks later. We called again and tried to use a groupon we had purchased but they wouldn’t honor it. A few weeks ago we had an issue with a leaky pipe over our brand new water heater tank and by the end of that visit we needed another brand new water tank and an “upgrade” to keep it to code which cost us a small fortune. Needless to say we will never be using this company again! They replied after I had another one of their services they performed break by say I was trying to “dupe” them and that they would be sending me a bill for something they said was under warranty!

Because of little room in our utility closet, the job required removing and replacing other plumbing. David spent extra time seeing that the job got done properly, at no additional cost. Job well done. Sal's responded promptly. Another company told us we would have to wait 5 days with no hot water until they could get to us. Sal's came on same day we called.

Emergency replacement. Job was completed within 4 hours of initial call. Had to do extra work to bring gas hookup up to code

They were unable to clear the line completely. Charged $99 for service call plus $249 for 1st hour then an additional $100 for next half hour. Left me on a Saturday afternoon with a slow draining main line. Advised me that it needed jetting to completely clear the line of sludge, which is possibly accurate, but for an additional $479 which was a "deal". But that service couldn't be done until Monday. So another 2 days with a questionable sewer line and limited use of plumbing fixtures; not knowing whether it was going to back up into my basement again. Did a test flush then went downstairs to check the basement drain. The drain seemed ok but Oh my gosh! They left a 5' area surrounding the drain with an inch of sewer sludge. Had splashed it all over surrounding stored items. And left it like that. I had to scoop up the sludge into a bucket and rinse the floor to remove the odors. They tossed a pair of booties next to my furnace. I don't know whether to cancel the jetting or just get it done and be done with this company.

Air Conditioner fixed, however making a horrendous noise from the outside unit. He said that is normal for the age of our unit and suggested we replace the whole A/C system. After he left we were finding that the noise was extremely loud and that we could not leave it like that and so we googled it and found that a simple adjustment to the outside unit fixed the noise.

I couldn't be happier with the work I had done. Adam C was professional, polite and did an excellent job much more quickly than I expected. I will absolutely be hiring again, thank you so much!

Great response by co.,....called eight back.

Excellent, professional installation and service. All employees were very professional and knowledgeable. They explained the whole process and backed up their warranty and service. Arrived on time, and called to set time and date. Brandon Tague was the excellent technician that came to repair system after installation.

Furnace went well. However , when I tried to set up my service calls they gave me a 4 - 6 hr window and canceled. For a furnace clean and check. I wanted Sals because they sold us the product. Also I wanted them so I had a consistent maintenance co. Disappointed with that aspect of my purchase. Customer service is what I want after the sale.

Service provided good. Off hours so a bit expensive as expected

I have used sals several times now, and I have never been dissapointed.

Fabulous. Sals has wonderful, professional, friendly people. He came in and figured out what was needed and was done in no time. Love sal’s

I purchased 2 hours’ of time to be used on plumbing projects. I described to the scheduling office what those projects were: #1) Fix a leaky faucet from dripping; #2) Replace a toilet tank flapper; #3) Fix a second (more minor) leaky faucet from dripping. On arrival, plumber challenged that his efforts could be put against multiple projects, and asked me to produce the deal as proof. I didn’t have a hard copy, so I had to go online and look it up to show him, at which point he agreed. I showed the plumber each of #1, #2, #3. After investigating #1 and #2, the plumber went out and bought a replacement faucet cartridge and a toilet flapper. He returned and installed the flapper, fixing issue #2). However, after installing the faucet cartridge for #1, he told me the leak was still present and explained that it was an inexpensive brand (Price Pfister) of faucet and often can’t be repaired. At this point he indicated he had been on the job for around two hours and indicated he was finished. I asked if he would look at #3, but he said that again, it was an inexpensive brand of faucet that would just need to be replaced. In the end, he left 1 hour 40 minutes after first arriving, including the time he spent challenging the deal and writing up an invoice. What went well: I had good, prompt communications from the scheduling office ahead of time. The plumber arrived during the scheduled time and was tidy. What should have been better: I didn’t appreciate being challenged about the deal. The office had agreed with me on what he would be looking at. The plumber should have demonstrated a “I would like to help fix the problem” attitude rather than a “this is a cheap brand”. He might have been able to fix faucet (#3) but didn’t stick around to try. The plumber should have stayed for the two hours I paid him for, instead of leaving early.

I called for service at 1:39pm and was quoted a price of $99 plus tax and "no problem doing the job today" and plumber would call when he was on his way. Plumber never called so I called back at 6:07pm and they acted like I never called. Plumber showed up at 8:15pm but quoted me a price of $179 plus tax for a total of $193.32. Job was done quickly and the drain works. Too bad about all the other annoying nonsense.

It went really well. Norm and John installed my new water heater and did a great job. They moved it a little more underneath the stairs and it really opened up the space and looks so much better. They explained everything in detail. They were very careful in bringing in the new heater and taking out the old one and put runners down to protect my floors. They were very thorough and cleaned up everything before they left. Overall great service.

They replaced our hot water tank, they did a fantastic job. Very professional they explained everything on the new tank, on time and cleaned up. The price was what they quoted no hidden costs. This is the first time we used Sal's but it won't be the last. I highly recommend them we will be using them also for our heating and cooling needs.

Great! Not one negative thing to say

Service was very professional and there were no hitches.

Everything went smoothly starting with the initial call for an appointment all the way through the completion of the service.

Came when they said, polite, did the job at the price

AWFUL. The work done is fine, the customer service between the office staff and most importantly the owner is horrendous. It started with a simple email asking the generic email box where the misunderstandings were and why things were not happening how they were supposed to be and it turned into the owner emailing back and forth pointing fingers at everyone including his customer spending thousands on work to be done. We went with the extra work of an electrical upgrade and this was stated when they called to see if we were going with their company. The technicians got to the house and had no idea, we received a call from the office that day as well with someone asking because they also didn't know and we were told that the day after I confirmed to schedule the appointment (days before they got to the house) that the estimator told them we were doing the upgrade... Still no one knew. We were also told it was a 90% chance the work would be done in one day only to find out days later that the person who told us that is not knowledgeable enough to answer those kind of questions. Later in the conversation it was followed up with saying they didn't know until the day after they told us this that it would take longer and yet no one called to discuss this with us. They refused to give us our military discount because the estimator wouldn't request it due to us already getting a "good deal". They also forgot to have us sign any paperwork before the work started. This was found out after I requested our 5% a second time due to all the errors and the awful experience we were having and Sal said no because we already signed the contract. Unfortunately for him, we did not, but they made us sign without the military discount anyway. Sal has continued to insult me as a younger home owner for not being educated (on another review I gave), but that to me is something his company should have done because no, HVAC is not my career choice. At the end of the project we received a letter in the mail addressed to the previous homeowner who I bought the home from THREE YEARS AGO. I took the risk and opened the letter due to who it was coming from and us just having work done this week. It was what I thought and just another error on Sal's part. The disorganization of this company is appalling and I highly suggest you go with someone else for a much better experience.

They worked with me and the condo property manager to make sure that all details of the high efficiency furnace were properly communicated and approved. I received assistance in determining what units would be best for the size condo I was in. No high pressure sales tactics, just simple answers to my questions and advice as to what might be best for the long term. Installers were prompt, pleasant, and efficient. They also checked to see if there were any models from 2017 which would mean a substantial savings for me. There were, and I saved! And purchasing an AC in winter was also a savings. I could easily recommend Sal's and would use them again in the future.

I thought the plumber was a little rough on the pipes. He may have been tired from his morning assignments.