Deck Rescue LLC
About us
Invoice upon completion of job. More information at www.deckrescue.net or [email protected]
Business highlights
Services we offer
Cleaning, brightening and sealing of all types of wood decks, docks, fences, gazebos & playground sets, power wash and seal concrete driveways & patios., stripping
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 0% | ||
| 14% | ||
| 14% | ||
| 7% |
"Have done this deck, pretty much every two years... for the past two decades. Same process/treatment every time. Clean and stain with two coats. And you snap because this time we told you that we are not interested in bidding on rebuilding your rails/ posts? It'[Member Information Removed] not something we do for any of our thousands of accounts. If you would have asked, prior to staining, you would have received the same response. Appreciate you asking, but beyond minor repairs... it is not something we do. I thought it was communicated very clearly that we were not interested in repairing your railing, as it is more involved than "just a screw" When your expectations of "a screw should fix it..." ultimately meet the reality that that section of the deck needs to be rebuilt... you will understand. Estimate included cleaning, sealing with two coats, and we even fixed four steps on the fly... for less than we originally quoted because they ended up coming out pretty easy. Rebuilding posts and rails was not on the original estimate, nor on the revised estimate you received when you asked for board replacement. Our estimate = exactly what was completed. You were attempting to increase the scope of work... literally as we were finishing up staining... and beyond what was quoted. You are upset that we communicated to you that we are not interested in rebuilding that platform. You have heard it in person. In previous emails. Through your negative Google reviews. And now through your negative Angi review. We are running out of mediums of communication."
"Customer called on 10/2 regarding her deck. She set up an appointment to meet in person. Showed up exactly as requested, went over the project, history of the deck, the product, the look, what we could do, what we couldn't do, etc. She was very nice, talked about the builder of the deck who I knew, that she saved a neighborhood cat, etc... the cat even came out of the woods to say "HI" to me! She seemed like a genuine nice person. She called 10/11 to book the job (Wednesday). Told her we had next availability earlier next week (week of Monday, the 16th). Also told her that we would call again before coming out. The weather changes, and jobs move around accordingly, and we can't schedule exact times for working outdoors. We spoke again on Monday, 10/16, to let her know we would be out the following day, Tuesday, 10/17. She asked what time. We said we have a crew with 1 job before hers, but they should be at her house around lunch to start the cleaning. Sanding and staining would be separate days. It's Tuesday, our crew is running late on the first job, and running short on product. To help them get completed quicker, our office staff runs to pick up and deliver stain to them so they don't have any down time. Tuesday, 10/17, 11:55AM. Voicemail received from customer. 16 seconds. "No one is here, please tell me what is going on" Tuesday, 10/17, 12:30PM. Voicemail received from customer. 17 seconds. "Hi Deck Rescue, this is (name), on (street). It's now 1230, uhh, we are done. Don't bother coming, and I'm canceling the deal. Take it easy. Have a nice life. Bye." Office staff returns shortly after second voicemail received from customer. Return call made to the customer, who does not pick up. We leave message explaining the situation that the crew was running behind, we left the office to help them get done faster, and they should be wrapping up shortly. If she would still like them to come out, that she needed to let us know because of her last message telling us that we are canceled. No response from customer, until this review is posted 10 days later. I'm not sure what happened either. While we can promise and guarantee times for estimates(which we did), we can not do so for scheduling of work (other than the first job of the day, which she was not). We are subject to so many external factors (weather, humidity, temperature, coverage ratios, etc). We gave an approximation of when the crew would be there, that's all that we could do. She gave us all of 35 minutes to make this happen, and we fell short. We followed up with the customer immediately to see if she still wanted to come. Offer still stands - feel free to call."
There were two people doing the job, one on railings and the other on the floor.
There was no overspray on the siding, windows or doors.
There was a small amount of sealer on two plants near the steps, but they only lost a couple of leaves. the plants are doing fine.
Long story short - I paid the additional $200 and said, I would never use them again. But...on my deck, we have a pergola and it is on a base, 4 corners that are about 8" x 8". After the stain dried, we went to move it to put our patio furniture on it and when we moved it, there was no stain under the pergola, the deck was bare wood. I called him back out and told him to restain those 4 corners. They came out and did restain it, but only put one coat on, so now we can't move the pergola because it has 4 light spots and doesn't match the other staining. As if that was bad enough, this winter was a hard one and in the spring, I noticed that my deck railing had this white dried puddy on it and when we checked, it looked like someone had filled in holes on the top railing with wood puddy and stained over it so you couldn't see it. Well it looked bad and I and my husband called Tony to tell him about it. He told us that they didn't replace the top railing and they did because the other one was warped and actually the new one is warped too. He said if I had something in writing, they might do something about it. I pulled out my receipts, but he neglected to add the new boards he put on to our order.
At this point, I am so done with Deck Rescue and I only hope that if you choose to use them, that you have everything in writing and take lots of photos of the before and after because they do not stand by their work and you will be left out in the cold. I also plan on contacting the Better Business Bureau. Thank you for letting me vent and good luck should you choose to use them.
Licensing
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FAQ
Contact Information
10167 Royalton Road, Unit F, North Royalton, OH 44133
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