Advance Masonry & Full Chimney Service Inc
About us
Award winning. clean professional work performed by only qualified persons. no sub contractors. all work completed 100% & clean. We take pride in everything we do.
Business highlights
Services we offer
Masonry - brick, block, caps, concrete-foundations, dampers, drain tile, fireplaces, full chimney service-repair, rebuild, reline, stone, waterproofing, wood stoves & cleaning - any repair.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 8% | ||
| 4% | ||
| 1% | ||
| 8% |
They did a nice job at a good price and the service was timely.
Good service is hard to find, thank you.
"SORRY ABOUT THE LOUD GUY. GOTTA TALK LOUD TO GUYS UP THERE, BUT THE PERSONAL STUFF IS NOT A GOOD THING, HE IS NO LONGER WITH US BUT THE OTHER GUYS ARE STILL HERE. THIS IS A TOUGH BUSINESS TO GET GOOD HELP. IF THEY DON'T PERFORM WELL THEY ARE GONE. WE PRIDE OURSELVES ON OUR WORK. AS FAR AS GETTTING ME, THERES NOT USUALLY ENOUGH TIME IN THE DAY, I DO MY BEST. I CAN'T JUST HIRE MORE MEN AND BUY MORE TRUCKS, IT WOULD BE A DISASTER. I TAKE MY JOBS VERY PERSONALLY. THINGS HAPPEN AND WEATHER IS ALWAYS A FACTOR. WE NEVER LEAVE A JOB UNDONE. WE FINISH ONE JOB AND GO TO THE NEXT. I GIVE EVERYONE THE SAME. IF WE GET A RAIN DAY, I LOSE THE DAY OR HAVE TO SPEND EXTRA TIME TO FINISH. I AM VERY GLAD THAT YOUR SATISFIED WITH THE END RESULT."
I was given a good price on the main chimney and had about 14 layers to the top rebuilt up to and including the crown. It was determined that the small stack chimney wouldn't last too much longer so I also had that done the same day. Anthony picked up more brick while the main chimney was being completed so the whole job was finished in the same day.
Anthony, the owner, explained reasons for why my problem occurred with the chimney and gave options on tuck pointing for better longevity. Pricing was comparable to other estimates and quality work was done. I was happy with the work and would use them again.
"Sorry, but the fact is I don't work in that area. I don't take every job or call. I do get an overwhelming amount of calls and have to decide which ones are in my area and which ones are just not feasable. We are a small company and do not just send anybody out on these jobs. We take pride in what we do."
My front steps have sandstone steps with bricks supporting them. The mortar was coming out from between the bricks and a couple of the bricks had come loose. Also the walkway at the bottom of the steps had sunk down.
I had used Advanced Masonry before to do a chimney repair and I was very happy with the work, so I called them. Tony returned my call and came out and looked at the steps. He gave me what I thought was a reasonable estimate to repair the steps and replace two cement walkway sections and I agreed.
The workers came at the stated time and performed the work. I'm not a mason, but it looked like a good job to me. I am pleased with the work done. I would use this company again, if needed.
"Thanks [member name removed]. Was a pleasure to serve you again. We surely appreciate the positive review. Thanks again, Tony"
"Thanks [Member name removed], appreciate the positive review. your chimney was easy to match as it's such a popular brick & we always use the original color of mortar even if it has faded. We pride ourselves on matching close as possible & appreciate you saying so. Thanks again. Tony"
"Played some phone tag & also I only do quotes during my business hours. no more quotes at night or weekends. Sorry it didn't work out. People, if you want your car fixed, u bring it during business hours and pick it up during business hours and pay your bill. I cannot work to the whole worlds schedule. I do have a life outside my business. For those of you who don't understand that, oh well. My reputation speaks for itself & people who I performed no work for should keep their comments to themselves. I always have a full schedule & quote as many jobs as possible. I don't send out some bonehead salesman that never laid a brick in his life or worked in the trades as a journeyman. Sometimes I am just hard to get as I am that busy & my customer at hand comes first. I spend countless hours quoting jobs at my time,fuel &expense for free and sometimes to no avail. Try not to be so demanding especially when your not paying me. I say this with all do respect. Please read on to work performed. NO COMPLAINTS, IMAGINE THAT."
"Thanks for the review [member name removed]. Kinda funny a year later. Sorry for the B on price, but round work takes time. Again, I appreciate the positive review"
Advanced Masonary did a very good job, everything went as planned,thourgh clean up. I would use Advance Masonary again and would recommend the company to my friends!
"thank you for your positive review. it's our pleasure to serve you."
Three days gone by and I haven't heard a word from them even though I've called each day and left voicemails. This guy is a terrible businessman and does not respect his clients time. Based on my experience and similar reviews you're wasting your time calling him. There are plenty of other Masons eager for the business.
I have no doubt that he will respond to my review with some lame contractor excuse about this being the busy season, lots of projects going on,blah blah blah.... If you don't have time to take on new business and post something that says so.
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UPDATE 4/30/14
Ordinarily I wouldn't dignify a response like this contractors with a reply however I find his dishonest posturing so repugnant that I really have no choice. Here's the bottom line: I called this contractor and he made an appointment to come over and give me an estimate... He never showed up. That's it, there were no maybes, he didn't say if he can get around to it, we had an appointment and he stood me up. The message hes referring to is the one right told him how unprofessional he was and that I was going to find another chimney company ( which I did on Angie's list was fantastic). So he didn't like the message? My chimney cleaning friend, I have a very simple solution to that.... It's an old cliché... Do onto others. You wouldn't want me wasting your time and jerking you around don't do it to Angie's list members or anyone for that matter.
"no excuse. I didn't like the message that was left and decided it wasn't worth the aggrivation. Your review should mean absolutey nothing as my reviews for work performed are excellent. And i never said I would be there. Very discouraging to have some one we didn't do work for put out such an effort to smear my good name in this business. Good luck with all those masons that need a customer like you. I've been doing this long enough to know when to walk away with dignity and respect."
"owner tried to change too much that made the job not possible in any way to what was quoted. sometimes it's smart to walk away from a losing battle. what was asked for and what was expected at the last minute was not reasonable. We are very busy and this job was bid close to a year before. It was a waste of my time that cost money to keep going back to get on the same page. I see it was failed to be mentioned that I was there 3 times at my cost."
I called Tony and asked him to come out to review the particulars with me in person, which he subsequently did. I told him that we'd decided to give the job to him and then asked about when he could start the work. He told me about some other major project he was working on up closer to his base of operation and indicated that coming down to Medina for such a small project would be an inconvenience, which i could appreciate. My main desire was to get the work done before Winter weather set in since I knew that would be problematic. After that it became a waiting process. I would periodically call Tony and leave messages asking for an estimated start date. He was never there, and I always had to leave voice messages with the hope that he would eventually get back to me. This would sometimes take 2 or 3 tries before I finally got a response, and it was always the same - some other problem with the major project would hold things up further. Nevetheless, we hung in for the duration and eventually Tony indicated that he would definitely be able to start this project in the coming week and we made plans accordingly - including my taking off work so that I could be there to keep an eye on how things went the first day.
When the Advanced Masonry crew showed up on the agreed upon Monday date, it consisted of two men - neither of them being Tony. (He never came to the job site for the whole 4 day period. All communication with him was via cell phone between him and his crew and in a couple cases with me.) Both appeared to be competent, hard working type individuals, and this definitely proved to be the case. After they demo'd the existing concrete porch slab, they discovered that as feared by the other vendor the below grade poured concrete foundation of the porch was severly buckled, so after consluting with Tony and me it was agreed that they should cut out the existing foundation and rebuild it with cement block.. The cause of the original failure was identified to be the lack of adequate support at the middle of the slab, so they planned to add a cement block column beneath the porch's middle. They had to take a day off to get the additional equipment needed, and on the day they did this work I was out of town; but when I came back on the day following it's completion I could see the extent of the work done and that it was of excellent quality. On that fourth day they poured the porch slab itself and did the associated brickwork for the platform of the slab. This too was well done. Finally on the fifth day, they came back for a brief period to put down a sealer, and revised the brickwork for the step up to the porch so that it would be shorter and more consistent with typical porch approaches. They also picked up all their materials - leaving everything in spick and span condition. Up until this point, nothing had been said about exactly how much more it was going to cost as a result of the extra work done in conjunction with below grade foundation issues, so I spoke to Tony when his workers arrived and he gave the the "final" cost, which ended up being ~ 2 X the original quote. All things considered though, I did not feel that this was excessive and agreed to pay the full amount without objection.
To date (3 months later) we've had no issues with the revised porch and associated step. All in all I was pleased with the work done. They delays encountered in getting things moving, and in trying to communicate with Tony were at times aggravating, but taking into account the final result of his crew's work, I would nevertheless be willing to reuse their servies if another need for masonry modifications was needed on our home,
"This was a job most small companies would not do. the case of the damage to the foundation had to be caused by the previous concrete contractor hitting the foundation while pulling the old concrete with a bobcat or other piece of eqipment. Instead of repairing the foundation, they went ahead and poured the concrete into the bowed in wall. So when we repaired it we had to cut the new concrete back. Also when [member name removed]called we were very busy at the time. I did all I could to try to accommodate him, which was quite difficult. I made three trips there before we started the job and before my proposal was accepted. Weather was a huge factor and issues on other jobs that were unforeseen. I gave [member name removed] the same courtesy as I gave my other customers. If it rains we lose a day. If we run into issues, we lose time. I stay and finish, not take money and start something else. Most contractors would take your money and leave you waiting. There is no real schedule in this business due to weather and unforeseen circumstances. We do the best we can. When we took this porch apart, we ended up with two more days of work because of the underground damage that we coud not see until we dismantled the porch. We afforded [member name removed] the same courtesy as our other customers, we stayed the extra days to finish the work and never took any money until completion. I hope my next customer wasn't dissapointed that I had to reschedule him. It happens and most of my customers are very understanding. As for my presence on the job, I make sure things are performed properly and my men are very qualified or they would'nt work for me. These are not subs, they represent me.[member name removed] also had to arrange time off work to be there and thats just not a good idea as I explained do to the conditions we have to contend with. Let me put this another way, If you needed you car repaired you would bring it to a shop during business hours and thats that. You would pick it up when its ready during business hours and thats that. I do the best I can to accomodate people but I can only be in one place at one time. I would like to think your satisfied with the quality of the work as we are the best there is to offer. I can't say I'm not dissapointed with this review. We are always busy and in demand do to the quality of our work and most people are willing to wait until I can get to them. I don't think [member name removed] is an unreasonable man, but I do believe he doesn't fully understand my position as an outside contractor. If I could be where everyone wants me to be when they want me there, I wouldn't be in business very long. Again, I do the best I can and want all my customers to be more than satisfied with their experience with me and my men. I often have to choose between jobs do to timelines that just can't be met and have also rescheduled jobs due to what may be an emergency or high priority. Again, most people understand.[member name removed], I hope this clarifies things for you and I hope you would call us in the future if you needed our services. Thank you for your business we do very much appreciate it."
"Thank you so much. It is always our pleasure & we very much appreciate your positive review. People like you make us who we are. THANKS AGAIN. TONY"
"Thanks Gary. We know it wasn't a perfect match and provided choices. Unfortunately so many brick in the 70's were discontinued due to bad products from the manufacturers who filed bankruptsy. We always strive for perfection. We appreciate the good review and wish we could change tht B. Thanks, Tony"
"We never like to see a review like this. I recall looking at this job and the difficulty of getting safely to the chimney to complete the work. Unlike many of my competitors, I am fully insured and carry workmans comp. My employees are the best around and get paid well. We strongly believe in quality work and I know we are not the cheapest outfit out here. We do however, have quality trucks and equipment & awesome men working for us. Unfortunately we need to keep up our equipment & always on jobs like this take the time to set up scaffold safely and not damage your roof. I hope everything worked out for you and if not your always welcome to call again in the future.I'm sure you would have been more than satisfied with our performance."
"Thanks. Really appreciate the positive review. As I always say, it's people like you who make us who we are. THANKS AGAIN TONY"
Advanced Masonary rebuilt the chiimney from the ground up to meet city code and safety regulations. They matched the old brick style so it matches the house. They also incorrporated new designs so the water would drain properly and not cause the problem it cause before. The repair on the porch and the chimney look great and the price was resonable.
Advanced Masonary completed the job in the time frame I requested, showed up on time and days they said they would, were friendly in responding and answering our questions. The workers were friendly, professional, answered our questions and they left the year clean.
!This was a very good company to work with!
"Thanks [member name removed]. We deliver what we promise. I'm so glad your happy and love working in my hometown. Thanks for the oppurtunity and the excellent review. THANKS AGAIN TONY"
"Thank you [member name removed]. It was a pleasure to work for you & we appreciate the excellent review."
The proposal/quote was prepared clearly describing the work to be done. We requested some additional work and Tony prepared another proposal describing the additional work.
I am 62 years old and I have dealt with many contractors. Advance Masonry & Full Chimney Service is the most courteous and professional contractor that I have ever worked with.
"Thank you so much for your review. We appreciate your time and it's always our pleasure."
"Thank you. We just love positive review. we always do our best."
"I'm sorry you feel this way. Unfortunately I spread mysef thin and there could be many reasons why we did not make it there. I feel very strongly that if we did not do work for you, your review should not be posted. I get so many calls everyday and can't always accomodate everyone. We do favor jobs closer to our location and people who are positive to what they want. Our reviews for work performed speak for themselves. We are always very busy and most of my attention goes to the customer at hand. I recently lost my wife suddenly and may have missed a couple of estimates. I also often look at jobs that we don't want do to various reasons. Sorry we couldn't help you. You can some of the people happy sometime........"
Licensing
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FAQ
Contact Information
11978 Edgerton Rd, North Royalton, OH 44133
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