INVISIBLE FENCE OF WEST CUYAHOGA & LORAIN COUNTIES

Installation was quick and convenient. The product performance has been fantastic and the staff was friendly and knowledgeable. I would absolutely recommend them for anyone looking for invisible fence.

Extremely well Brooke was very excellent She seemed to really love our puppy

Installation of the invisible fence went smoothly and quickly. Brooke, our dog trainer, was terrific in getting our dog trained on the fence. She was always prompt and very professional!

Everything about the experience went well. Our trainer Brooke was amazing and both dogs loved her. Now they can enjoy their big yard and we know they’re safe. Highly recommend them!!

We really like our fence. It has worked well for our two boxers. Its nice to be able to make adjustments. Sharon and Dana are always helpful in answering all of our questions and nice to have batteries made to us quarterly.

Absolutely fantastic! Brooke Collins, the trainer, was very patient, very kind, has a lot of experience, and I felt my dog was comfortable and learned a lot from her. I would recommend this to anybody who needs invisible fence.

Things went pretty well with Invisible Fence. They were professional and were able to get me scheduled quickly. Brooke was the trainer who came out to train my dogs with the new fence. She came out the same day they installed the fence. She actually pulled in as the installation guy was finishing up so there was no lag time in beginning to get my dogs accumulated. Brooke was great with my dogs, friendly, and knowledgeable. There is always some hesitation with introducing your pets to something new like this, but Brooke made me feel confident that this was going to be a good fit for my family, I had one minor issue with the installation where 2 spots where the wire met the bed were too shallow. I called and they were out the next morning and fixed it. You expect minor thing like that are going to happen, but how the company responds and makes it right speaks volumes to the quality of service. Overall they did an excellent job and I would recommend their services to anyone considering this type of fence.

The whole experience was terrific! Everyone was professional and kind. Brooke was an awesome trainer. And it works like a charm for my dog❤️

Brooke was great with our dog & explained everything clearly. She answered all our questions & made us feel confident in the fence.

Went very well. Brooke was kind, compassionate, informative, and prompt. Would highly recommend

Very well, thank you

I was very happy with the services provided.

They did well. They arrived on time. They completed the job quickly and professionally . The price quote was reflective of the actual quote. We also used the financing options, 6 months same as cash, which was helpful for such a large expense. My dog was trained on the invisible fence however, we still had an introduction training to make sure that it was okay. The training introduction worked out well. Again, the staff was very professional and timely. They treated my family and dog with respect. I would recommend them to friends and family.

Everything turned out fabulous and they exceeded my expectations.

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Our entire experience was a nightmare.  We discourage anybody from working with this company.
They initially only told us about their doorman pet door.  They tried to install a different one of these HUGE doors 3 times but they all had a gap around the door edges which easily let outside air inside.  Then they told us about their extreme weather door which came in a size to fit our small dogs.  Since this dog door was smaller, they put a panel around it which made it difficult to use the door handle and they used huge ugly machine screws.  They tried to pressure us into thinking the door looked fine.
When I contacted the corporate office 12/19/15 to complain, I was told someone would call me within 48 hours.  When nobody did by 1/4/16, I called back and spoke with the person in charge of customer service.  She said she didn't call me because she was on vacation.  She was very short and cold.  She said she would call me back by the end of the day.  I have never heard back from her.  I guess she called the North Olmsted office because we were told they would replace the door which they took their time doing.  They left us with a door not as nice as the original door we had.
Our assigned trainer was cold, robotic, and not friendly.  She gave me a dirty look when I misunderstood her verbal instructions.  We were not given helpful training information in writing so we could remember everything she said when she left.  She tried to make one of my dogs wear a collar that was too tight even though I found out she knew there was a newer collar that would fit him perfect.  One scheduled training morning when it was cold, I asked her if there was another trainer that might be able to come later in the day when it was warmer.  The guy who called me was rude as he exclaimed how they often have to drive an hour because they cover 5 counties.  
It was hard to watch the trainer set the dogs up to be violently shocked so they could learn to avoid the invisible fence.  She called it tough love.  The first time I used the collars and fence, after training was  completed, one of my dogs was shocked and got stuck.  I pulled him back right away, but the vision of his confused face shaking from being shocked is stuck in my mind.  We haven't used the invisible fence since then.  We are getting quotes for a regular fence which we highly recommend to anybody considering their options.  We feel we wasted thousands of dollars for a bad experience.

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Overall it was a good experience. They have this down to a science in terms of process, installation, training, etc. Our dog is adapting well to the new fence and we're happy we did it.
Pros: Our dog can run in my family's yard, which also has an Invisible Fence. That made it great as we dog-sit each other's pets quite often. Reliable, reputable company. The consultant and trainer were friendly, courteous, punctual and confident, which we appreciated. Good service so far!
Cons: The price. They don't price based on how many square feet the fence will be. Anything under 1/2 acre (I think) has a set price. For our 1/4 acre lot, it was pretty pricey. My family has a 1/2 acre lot and they paid the same amount...

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They did a great job.   It was quick and well done.

It was fabulous.

Very well! It went pretty well. We were happy. They have good service.