INVISIBLE FENCE OF WEST CUYAHOGA & LORAIN COUNTIES
About us
Established in 1991, Invisible Fence of Cleveland West is an authorized, full service Invisible Fence® Brand dealership serving the greater west side of Cleveland, Lorain, Erie and Medina counties. Our professionally trained staff is fully focused on protecting your pet with Invisible Fence® Brand solutions. From installing your system, to training your pet with our exclusive Safe Dog™ and Perfect Start™ training to making sure you get the customer support when you need it, Invisible Fence of Cleveland West is there to help. Whatever the breed, size or temperament of your pet, we can help protect him from danger while being free to play. With over 10,000 satisfied local customers as well as support from neighborhood veterinarians, we'll work hard so you can rest easy knowing your pet is safe at home.
Business highlights
Services we offer
We offer free in-home consultations and design a package that fits the family, pet training and a walk-in store for supplies and other dog-related products. We can also repair wire used for other pet containment systems. We offer customer service 6 days a week., service, yard and pet's needs. We offer full service including installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 3% |
"Thank you [Member Name Removed]; we appreciate the recommendation!"
"Thank you [Member Name Removed], great to hear!"
"Thank you so much [Member Name Removed]!"
"Thank you so much! We have a wonderful team and we're glad that you had a great experience."
"Thank you, [Member Name Removed], we love what we do and we love our customers!"
"Thanks so much Shawnte!"
"Thank you so much [Member Name Removed]!"
"Thank you so much [Member Name Removed]!"
"Thank you so much [Member Name Removed]!"
"Thank you so much [Member Name Removed]!"
"Thank you so much [Member Name Removed]!"
"Thank you so much [Member Name Removed]!"
They initially only told us about their doorman pet door. They tried to install a different one of these HUGE doors 3 times but they all had a gap around the door edges which easily let outside air inside. Then they told us about their extreme weather door which came in a size to fit our small dogs. Since this dog door was smaller, they put a panel around it which made it difficult to use the door handle and they used huge ugly machine screws. They tried to pressure us into thinking the door looked fine.
When I contacted the corporate office 12/19/15 to complain, I was told someone would call me within 48 hours. When nobody did by 1/4/16, I called back and spoke with the person in charge of customer service. She said she didn't call me because she was on vacation. She was very short and cold. She said she would call me back by the end of the day. I have never heard back from her. I guess she called the North Olmsted office because we were told they would replace the door which they took their time doing. They left us with a door not as nice as the original door we had.
Our assigned trainer was cold, robotic, and not friendly. She gave me a dirty look when I misunderstood her verbal instructions. We were not given helpful training information in writing so we could remember everything she said when she left. She tried to make one of my dogs wear a collar that was too tight even though I found out she knew there was a newer collar that would fit him perfect. One scheduled training morning when it was cold, I asked her if there was another trainer that might be able to come later in the day when it was warmer. The guy who called me was rude as he exclaimed how they often have to drive an hour because they cover 5 counties.
It was hard to watch the trainer set the dogs up to be violently shocked so they could learn to avoid the invisible fence. She called it tough love. The first time I used the collars and fence, after training was completed, one of my dogs was shocked and got stuck. I pulled him back right away, but the vision of his confused face shaking from being shocked is stuck in my mind. We haven't used the invisible fence since then. We are getting quotes for a regular fence which we highly recommend to anybody considering their options. We feel we wasted thousands of dollars for a bad experience.
"[Member Name Removed], I am extremely saddened that we weren’t able to meet and even exceed your expectations. It is my goal, and the goal of our entire team, to provide customers with the highest quality products and solution as well as exceptional customer service. I know we have had several attempts to resolve your concerns including replacing your door, however the door company reported to us that you were satisfied with both the door and new pet door. We value you as a customer and our team would still like the opportunity to improve your Invisible Fence® Brand experience. Please feel free to contact me directly. Meanwhile, I will email you a copy of the revised paid invoice for your records. All the best, Laura Henry President"
Pros: Our dog can run in my family's yard, which also has an Invisible Fence. That made it great as we dog-sit each other's pets quite often. Reliable, reputable company. The consultant and trainer were friendly, courteous, punctual and confident, which we appreciated. Good service so far!
Cons: The price. They don't price based on how many square feet the fence will be. Anything under 1/2 acre (I think) has a set price. For our 1/4 acre lot, it was pretty pricey. My family has a 1/2 acre lot and they paid the same amount...
Licensing
State Contractor License Requirements
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