Ganley Westside Imports

I don’t understand how this dealership has any good reviews. This was not my experience at all. I had several problems. When I got my new car it was not detailed or even washed. My compensation for this was one free car wash, not acceptable. When it was in for service the job was not completed. I had an issue with the Title because they had my address wrong. I brought this to their attention & was assured it would not be a problem. Just days before my temporary tag expired I was dealing with the issue myself. Our salesman & the woman that helped us with a Title problem were the only ones who were polite & helpful. Everyone else was shady & rude. The service manager I got stuck dealing with was insulting & mocking me. This is not how you should treat a customer or conduct a business. I will be going elsewhere for all future service.

Took much longer than promised.

I had work done there because of the kind of car I have.

Everything was under warranty. Subaru prices are standard so they will be the same wherever you go. Customer service stands out. They usually return the vehicle washed.

It was fine and done really quick. I didn't have to wait to long.

unknown

They did a pretty good job. It was lousy weather so they did it quickly so I didn't have to get the shuttle home, but I could just wait for it and take it. They provide the shuttle.

unknown

unknown

unknown

I had some break work done at another company amongst other things and they told me I had a major leak. So I went to have a check up at Ganley Subaru before I commit to a 900 dollar repair. They told me they couldn't find any leak. They got me in immediately. It didn't cost me anything. I mean I had an oil change while I was there. The people there are very good and very nice. The price was fair. I am very pleased with them.

While going over the details of the purchase on 3/2/2015 the salesman showed me a copy of my credit rating (811) which he said was very good and he stated that my finance rate would be 1.49 % and it would be through Subaru Finance. 

The next day, 3/3/2015, I met with the credit man to go over the final details to close the sale. The credit man offered several extended warranty options, which I normally do not purchase; however, I decided to go with the 7 year 100,000 miles for $1,935. As the credit man was going over the details, I noticed that the finance rate was listed at 2.8% and the lender was U.S. Bank.  I thought that maybe I misunderstood the salesman.

The next day I went on the Ganley Westside Imports website and the 2015 Impreza was indeed advertised at 1.49% for 3/3/2015-3/31/2015 as the salesman had originally stated. I called Ganley and requested to speak with the credit man but was told that he was on vacation and that the business manager would help me. I made arrangements with the business manager to come in to change the sales agreement to correct the finance rate and banking institution. In speaking with the credit man more recently he stated that the interest rate problem was created by the computer system not having been updated to reflect the sale

Some days later I received two separate "Added Security Agreement Registration Form" letters, one listing the lienholder as U. S. Bank and the other as Subaru Motors Finance (JP Morgan Chase Bank NA). This, of course, would be due to the change in the sales agreement. Upon closer inspection I noticed that the charge for the added security coverage was $1,935 for the U.S. Bank version and $2,235 for the Subaru Motors Finance (JP Morgan Chase Bank NA) version, or an additional $300 on the new agreement that I would have to pay. Both versions had $0.00 Deductible. The $1,935 was the amount I was originally given for the 7 year or 100,000 mile warranty. I called Ganley again, explained the situation, and stated that I also wanted out of the warranty extension altogether. I made arrangements to go in and cancel the warranty extension with  the business manager, which I did. Additionally, $145.28 sales tax was charged on the warranty extension for a total of $2,380.28 ($2,235 + $145.28). A few days later I noticed that the "Cancellation Request Form" I was given showed only the $2,235. I called the business manager to make sure that the $145.28 was included in the reduction and was told that it was. Yesterday (4/17) morning I called Subaru Motors Finance (JP Morgan Chase Bank NA) just to make sure that the $2,235 and $145.28 amounts were both deducted off the amount I have to pay. I was told that only the $2,235 was deducted and that I would have to contact Ganley to get the $145.28 amount deducted. I immediately called Ganley to talk to the business manager but was given voice mail so I left a detailed message. I waited about an hour and called the receptionist back to inquire if the business manager was in and was informed that she was. I called again, even asking if she could be paged, but no response.  I called and asked for the general manager twice and left messages each time, the first just to call me and the second with details, no response. In the afternoon I called Subaru USA (2:30 PM or so) and spoke with a customer service representative who took the details and stated that he would contact them and have them call me back. I received a call from the customer service representative (4:31 PM) who asked if the business manager called me back and I told him that she had not. This morning (4/18) I received a call from the business manager (11:37 AM) who stated that she tried to call me several times yesterday but she hung up after many rings and that she also sent an e-mail. I had recently had my phone changed to be included with my cable/internet company and it rings many times before it goes to the answering machine, which is something I should have changed. My phone stores all calls so I went through the list and saw that there was one call from the business manager at 3:03 PM yesterday. I checked my e-mail and found that it was received at 3:07 PM. I had checked my e-mail yesterday but it was previous to 3:00 PM.  The business manager also stated that the $145.28 will be deducted but it took longer since it was a sales tax. I will call Subaru Motors Finance on Monday (4/20) to see if it has been updated.

Please note: when phoning Ganley regarding a problem it is extremely difficult to get a person to talk to other than the receptionist. Every call goes to voice mail. That was the case not only in the most recent situation (sales tax not deducted) but also, though not stated above, in the interest rate and extended warranty difference situations as well. 

Please also note: I received a letter from PNC Bank with their privacy policy in case I decided to go with them for a loan. I called PNC Bank and stated that I hadn't applied to them for any credit. The representative asked if I had recently purchased an auto and, when I told her I had, she mentioned that auto dealers often call many lenders in search of the lowest rate and that I may hear from other financial institutions.

unknown

unknown

They are pretty awesome. It was nice because they figured out my repair was covered by my warranty.  So it didn't cost me as much.  They are just good people.  I think they are honest and think they do what they have to without doing any more.  It doesn't cost you anymore.

It didn't go well.  Ganley Westside Subaru wasted at least 5 hours of my time by not having basic brake parts for my car even though I had to wait 10-11 days for the appointment.
On June 13th, I scheduled an appointment for Monday, June 17th, for a rear brake job (either pads alone or pads and rotors depending on the what was found) while speaking with Kim of Ganley Westside Subaru.  Soon thereafter, she called me saying that she had made a mistake and June 17th was not available.  I agreed to switch my appointment to June 24th.
On June 24th, once the service writer (Ray Korfhage) completed the work order, I told him that I would wait until the car was finished in two hours.  Usually replacing the pads and rotors requires 2 hours of labor.  At that point, he told me that they were behind schedule and would need 3 hours instead of the usual 2 hours adding that my car would be ready at 2:30pm.  Ray called me at 2:25pm to tell me that my car was ready.  WRONG.  Actually, he said that that did not have the parts (pads and/or rotors) to do the job.  He followed up with a litany of poor excuses and (transparent) lies including how no dealer in Ohio had 2008 Subaru Legacy rear pads and/or rotors.  Graciously, he offered to use non-Subaru parts for the princely sum of $50 less instead of waiting for those pesky Subaru Legacy pads and/or rotors.  No thanks, Ray, as I refused his most generous offer after wasting my time and patience with incompetence. 
The lies included we had a shipment coming in today but....; no dealer in Ohio had the parts; we placed an emergency order and it will be here Friday.  FYI: emergency orders arrive overnight not 4-5 days later.
How can you not have the parts after I waited 11 days for the appointment?
The work was eventually completed 5 days later.

I have been a long-term customer there.  I bought the car there and their service has always been outstanding.  The personnel at the service department have been the same ones for the last 8 or 9 years.  They know me and there's a comfort level of working with them.  I would definitely use them in the future too.

They were fine although I find it rather interesting that they told me my brakes needed attention when all I went in for was an oil change. They were fine but not excellent. Their pricing was a little on the high side and I will use them again in the future.

It went very well. We arrived at 7:30, and they were to close at 9:00. However, they stayed open until 11:00 in order to finish the sale. We were disappointed that Hyundai wanted a 750 credit score to qualify for their financing, but the staff at Ganley worked hard to secure another source of financing at a good interest rate for us.

The service person taking care of me was Gary i would recommend him for handling any sevice work that needed to be done.He kept me informed as to the progress of the repairs and when I would get my car back. I was impressed with his professionalism and courteousness in the way he treated other customers.He is an asset to Ganley Hyundai's Service department.

They're great, as they're kind of a first class service. They're very accommodating.

The sales staff was very unprofessional. After we had agreed to a price and filled out the credit app, they came and told us the price was now higher! When we asked for our credit information back and got up to leave, the sales manager told us to get off of the property and threatened to call the cops - even though we had just politely asked for our information back...This was unacceptable behavior and I would not recommend this place.

Ganley Westside Imports are excellent. They are just very good there and my trust in their abilities has grown over the years. I will definitely use them again in the future.

I give them five stars any day. They are great. I took my car there, any they fixed it up in a hurry. They have always done a really good job. I am disabled, and I had to go to the doctor the following day. Rather than leave me without a car, they loaned me a car even though they did not have any loaners. It was a brand new car. To me, that was pretty above and beyond.

They are pretty good. I've never had any problems with my car when leaving. They are improving in overall service.