ALSO DBA GANLEY BMW, GANLEY WESTSIDE IMPORTS INC, GANLEY WESTSIDE SUBARU, & GANLEY WESTSIDE VOLKSWAGEN. ADDITIONAL WEBSITE: WWW.GANLEYAUTO.COM. ADDITIONAL PHONE: (800) 910-3608. FINANCING AVAILABLE. ADDITIONAL HOURS FOR PARTS: MON-FRI 8:00 AM-6:00 PM; SAT 9:00 AM-3:00 PM. ADDITIONAL HOURS FOR SERVICE: MON-FRI 7:30 AM-6:00 PM; SAT 9:00 AM-3:00 PM.
New & used auto sales, Parts & service.
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
13% | ||
0% | ||
13% | ||
0% |
They did a pretty good job. It was lousy weather so they did it quickly so I didn't have to get the shuttle home, but I could just wait for it and take it. They provide the shuttle.
While going over the details of the purchase on 3/2/2015 the salesman showed me a copy of my credit rating (811) which he said was very good and he stated that my finance rate would be 1.49 % and it would be through Subaru Finance.
The next day, 3/3/2015, I met with the credit man to go over the final details to close the sale. The credit man offered several extended warranty options, which I normally do not purchase; however, I decided to go with the 7 year 100,000 miles for $1,935. As the credit man was going over the details, I noticed that the finance rate was listed at 2.8% and the lender was U.S. Bank. I thought that maybe I misunderstood the salesman.
The next day I went on the Ganley Westside Imports website and the 2015 Impreza was indeed advertised at 1.49% for 3/3/2015-3/31/2015 as the salesman had originally stated. I called Ganley and requested to speak with the credit man but was told that he was on vacation and that the business manager would help me. I made arrangements with the business manager to come in to change the sales agreement to correct the finance rate and banking institution. In speaking with the credit man more recently he stated that the interest rate problem was created by the computer system not having been updated to reflect the sale
Some days later I received two separate "Added Security Agreement Registration Form" letters, one listing the lienholder as U. S. Bank and the other as Subaru Motors Finance (JP Morgan Chase Bank NA). This, of course, would be due to the change in the sales agreement. Upon closer inspection I noticed that the charge for the added security coverage was $1,935 for the U.S. Bank version and $2,235 for the Subaru Motors Finance (JP Morgan Chase Bank NA) version, or an additional $300 on the new agreement that I would have to pay. Both versions had $0.00 Deductible. The $1,935 was the amount I was originally given for the 7 year or 100,000 mile warranty. I called Ganley again, explained the situation, and stated that I also wanted out of the warranty extension altogether. I made arrangements to go in and cancel the warranty extension with the business manager, which I did. Additionally, $145.28 sales tax was charged on the warranty extension for a total of $2,380.28 ($2,235 + $145.28). A few days later I noticed that the "Cancellation Request Form" I was given showed only the $2,235. I called the business manager to make sure that the $145.28 was included in the reduction and was told that it was. Yesterday (4/17) morning I called Subaru Motors Finance (JP Morgan Chase Bank NA) just to make sure that the $2,235 and $145.28 amounts were both deducted off the amount I have to pay. I was told that only the $2,235 was deducted and that I would have to contact Ganley to get the $145.28 amount deducted. I immediately called Ganley to talk to the business manager but was given voice mail so I left a detailed message. I waited about an hour and called the receptionist back to inquire if the business manager was in and was informed that she was. I called again, even asking if she could be paged, but no response. I called and asked for the general manager twice and left messages each time, the first just to call me and the second with details, no response. In the afternoon I called Subaru USA (2:30 PM or so) and spoke with a customer service representative who took the details and stated that he would contact them and have them call me back. I received a call from the customer service representative (4:31 PM) who asked if the business manager called me back and I told him that she had not. This morning (4/18) I received a call from the business manager (11:37 AM) who stated that she tried to call me several times yesterday but she hung up after many rings and that she also sent an e-mail. I had recently had my phone changed to be included with my cable/internet company and it rings many times before it goes to the answering machine, which is something I should have changed. My phone stores all calls so I went through the list and saw that there was one call from the business manager at 3:03 PM yesterday. I checked my e-mail and found that it was received at 3:07 PM. I had checked my e-mail yesterday but it was previous to 3:00 PM. The business manager also stated that the $145.28 will be deducted but it took longer since it was a sales tax. I will call Subaru Motors Finance on Monday (4/20) to see if it has been updated.
Please note: when phoning Ganley regarding a problem it is extremely difficult to get a person to talk to other than the receptionist. Every call goes to voice mail. That was the case not only in the most recent situation (sales tax not deducted) but also, though not stated above, in the interest rate and extended warranty difference situations as well.
Please also note: I received a letter from PNC Bank with their privacy policy in case I decided to go with them for a loan. I called PNC Bank and stated that I hadn't applied to them for any credit. The representative asked if I had recently purchased an auto and, when I told her I had, she mentioned that auto dealers often call many lenders in search of the lowest rate and that I may hear from other financial institutions.
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.