A-Z Radon Services, LLC

Not overly satisfied. At first, my $1,400 system seemed great.... However, after several months a constant gurgling noise under my bedroom tipped me off that A-Z sloped the piping leading up to the fan unit in the wrong direction. This was leading to trapped water getting constantly being sucked up into the fan unit. Took several weeks of phone calls to get them to come out and fix the pipe. Next, at 18 months the fan suffered a "rare" failure. Could this rare failure be caused by the fact that the fan was running under water for several weeks due to an improper installation? I will leave that up to you (although the fan manufacturer indicated that would be a likely cause). At the end of the day multiple requests for A-Z to stand behind their work and make the situation right without charging me $185 to come out and evaluate the system, which again, in my opinion, is now defunct as a direct result of a bad install. Their response - pay us $185 to come look at it. I declined to pay them to come fix their own mistake. Now - radio silence. I guess now I can tack on several hundred more dollars on to the cost of this system and significant hassle to get it fixed without them.

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Even if a company's service is lackluster, I don't go out of my way to write a negative review. In this instance, their actions have frankly pi**ed me off to the point of writing this.

The previous homeowners had to complete radon mitigation after the home inspection found high levels of radon gas (May and June). Late in the fall we saw that the system was not functioning properly (we hadn't moved in yet so we never paid much attention to the unfinished part of the basement- our error). We called the number listed on the system to have a representative check this for us. After seeing the new electrical panel we had installed, the technician passed blame to our electrician (who had updated some of the wiring in the house after we took possession) and said that the electrician must have 'messed something up.'

They completed no work at this point and we confirmed with our electrician that nothing was altered that would affect the system. We called the company again- they agreed to come out and fix the system. The best part is that the technician never mentioned that we would be assessed any kind of fee for this. All we knew is that the system had possibly never worked from the time of its installation. He also did not give us any kind of guidance as to how their warranty works, etc. We were their customer by default, so did not have any of this information. Also said nothing about a cost involved.

Turns out that they later bill us $150 for the service call- listed on the invoice is 'due to electrician error- not covered under warranty.' We had signed nothing agreeing to this--no work order completion and definitely did not agree on the supposed cause of the problem. When we called the company to discuss (again) the representative (owner possibly?) was really rude and threatened collections, liens on our house, etc. if we did not pay. He also insulted our electrician- saying he was 'obviously not qualified to do the work. Is he even a real electrician?' He assumed this because we told him he was a family friend. Wow. Rest assured that he is a fully licensed, insured, and over-qualified electrician- AND- family friend.  

Because we were tired of receiving invoices, threatening letters and calls for liens, and that it was our word against theirs, we sent them the money last week (after trying to reason with them a fourth time- and the woman in the office had no idea). However, also found last week are photos of the unfinished basement from July and August, showing the system wasn't functioning before the electrician began his work- we just didn't realize it at the time when the photos were taken.

It's only $150 but as a small business owner- also of a family-run business, I'm shocked as to how this company conducts business and pretty much insults its customers without just cause or proof to stand on. Even when we had our locks changed we signed a work order completion and payment acknowledgement. That is normal.

After unearthing our photos we've decided that the system probably never functioned properly (the previous owners were on a 60amp service, after all, 2900sqft+). We will probably be contacting them again to get our money back. After this debacle we will also choose another company to monitor our system going forward. It doesn't seem like there are many choices for radon service in the Canton area (which was probably why they were chosen in the first place) but I would recommend using another company.

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The installation was complete in about 3 1/2 hours. They cleaned up after themselves very well, and we need freaks only needed to do a little sweeping and vacuuming. The job was neat and professional, and the price was as quoted.
Comments: We hired A-Z based on family and relator recommendations. The key point for us is how long the fan motor would last.
We were told we would get a 5 year guarantee, but they had only 2 or 3 that need replacement in their 22 year history.
Their fans have lasted 22 years. That was the clincher.