Concrete Pro's LLC

Service Provider Response

[Member Name Removed] - We appreciate your business and we are always happy when our customers are happy. Thank you for this opportunity. John and Lori

Service Provider Response

[Member Name Removed] - You and your wife were so easy to work with. See you in the 2021 season for the next project. John and Lori

Service Provider Response

[Member Name Removed] - It was a pleasure completing your project for you and we are glad you are pleased. We appreciate your patience and flexibility during our crazy 2020 season. John and Lori

Service Provider Response

[Member Name Removed] - Unfortunately, we have no record of you contacting our Company. We return every phone call regardless or weather we are able to help someone or not. Most times, we point people in the right direction for their needs. Perhaps you have us confused with another company. We are currently scheduling for next season. If you are interested in receiving a quote from our Company, please contact me at 440-310-3374. Thank you, Lori

Service Provider Response

Good, bad or indifferent, we try to address every issue within the review. Relative to the schedule; Because of the quality of work that we do, our schedule gets booked up fast. We are often starting the season with 25 or 30 projects signed and ready to go. When anyone signs with our Company, we are very clear how the schedule works. Projects are scheduled according to when they are signed. The only thing that changes the schedule is the weather or the customer. When you signed with our company, Lori let you know how many jobs were ahead of you and we estimated a time frame of completing your project within about 4 months. We had a significant amount of rain in June which had put us behind. However, Lori followed up with you and kept you updated often. You appear to insinuate in your review that you were not aware you would have to wait that long. That is simply not true. Regarding the less than satisfactory aspects you mentioned; [Member Name Removed], you and I had a discussion about the area by your patio enclosure; that the slab was an existing slab that they had built on and that small area was gong to be very tricky because you had a huge tree just outside of the door and existing walks. We discussed that the elevation played a huge obstacle in getting the water away from the enclosed patio. We discussed that the tree had roots uplifting the existing concrete that you chose to keep. In normal cases, a drain would not have that much of a slope. One thing I would NEVER tell a customer is "to get used to it" That's not who I am and it's not my company practice. As for the ridges on your edging? I've looked at all our pictures during the pour and I see nothing our of the normal use of a concrete edging tool. Overall the job came out great, and I believe you and your wife were very happy when it was finished. I remember you and I walked the whole job after we poured and finished it. Nothing was said about the edging. I thank you for the opportunity and business. Please protect your investment by sealing it. I know that Lori left you maintenance information and she will be more than happy to assist you on our maintenance program. Thank you, John

Service Provider Response

Project completion date: 4/26/16 Original Review written: 5/6/16 A Rating [Member Name Removed] and [Member Name Removed] - We never like to hear that a former customer is having issues with their concrete. However [Member Name Removed], your review is slanderous in nature as we did tell you that we would come and look at it to see what you have going on. When a customer calls, whether we are responsible or not, we ALWAYS go out and take a look. That is what sets us apart from other companies that ignore customer phone calls and complaints. You called on John 4/3/18. You immediately started off with threatening comments to John if he didn't come out there and fix your driveway. John told you that I would contact you and set up a time for him to come out and look at it. I have left you and [Member Name Removed] several messages to contact me and, at the time of this response, have yet to hear from you. Also, John never said we got bad concrete. As you were yelling at John, he was giving you examples of what could cause spalling. Elements of winter and concrete mix are some examples of what causes spalling. Many people have the perception that concrete is bulletproof, that you never have to do anything to it to keep it looking good. According to John, you told him you have not done any maintenance on your driveway. Maintenance is key for concrete. It is stated on our contract and I also provided [Member Name Removed] with maintenance options at the time of closing. She declined. It is risky for people in our business to guarantee anything when we don't know how people are going to take care of it . We can't and won't do it. We will, however, come out and look at it and give you our opinion and your options. However, the liability does not always fall on us. It's been 2 years. Your garage floor is fine but you are having issues with your driveway. You have not sent us pictures nor returned our phone calls to set up a time for John to come out. You are going from Website to Website and writing reviews, which is your right, until they become slanderous. Which is precisely what they have been. If you would like us to look at your driveway, please call us to schedule a time as we have already left you several messages. Lori Office Administrator Concrete Pros

Service Provider Response

[Member Name Removed] - Per you, before contacting us, you told John you did your research because you have been burned by contractors before and you were very comfortable with our Company. When John went to your rental property, he addressed other areas with you that were cause for concern and that he felt should be addressed. He doesn't do this to get more money, he does this because he cares and tries to save the customer money. You declined his recommendations as you only wanted to do the bare minimum. John did this estimate over the phone with you that day because you could not physically be there. He does not like doing this but he accommodated you. You were so comfortable, you made the decision prior to hanging up the phone with him, to have our company do your project. When you had originally contacted us for an estimate, I had asked you the urgency of your project and told you that we were scheduling for 2018. You said you really wanted it done this year but if you had to wait, you would. I explained to you that we would make no promises, that we have a significant amount of work left and our jobs are scheduled according to when they are signed. After I spoke with John, he informed me that was a 1 day job. I then informed you that if we finished our other scheduled projects and weather permitted, we would attempt to get you completed at the end of the season. You were fine with all of this. It should be noted that we ONLY work in sufficient weather. We are not in the habit of doing a project that we would have to redo simply because a customer demands it. We do it right the first time. Regarding our proposal; I will address your issues as you stated them. This proposal has been approved by our attorney and protects both the customers and us. It is frequently changed to address issues that arise throughout the season that may be assumed rather than negotiated. All the factors you address in this review were told to you. The non-refundable deposit is nothing additional. It gets you on our schedule and is deducted from the final cost of the project. This is stated on the proposal. We used to have a $250 cancellation fee. However, customers would sign the contract to get on our schedule because we book up very fast. They would then continue to search to have the work done because they would not want to wait for us. They would then have someone else do the work who could get there sooner then us and we had to chase people for the cancellation fee. Which we don't have time to do and rarely received. This $250 actually shows us who the serious customers are. We work with the customers money so the 1/2 down to start and balance due upon completion is nothing out of the ordinary. Most contractors do 1/3, 1/3 and 1/3. We cover all permits and no where does it state on our proposal that there are potential increases from permit costs. It does, however state, that additional costs may incur to do unforeseen "city code requirements". We check the city websites when we register with the city to see if there is anything different in their requirements from the prior year. Cities don't always have their websites updated so we find out at the time of registration or permitting of any changes. Any changes or additional requirements are ALWAYS discussed with the customers if it affects the cost of their project. This is usually done before we get to the project so the customer has time to make a decision. Usually the cost is so insignificant that our company covers it. John has also split the cost with the customer. In over 10 years of doing business, this has happened twice. The proposal also states that "this proposal is good for 20 days and is subject to escalation thereafter" Once the proposal is signed, it becomes a contract. Therefore, there is no escalation in the price of the project. John told you this. Costs go up on us 2 to 3 times per year. We cannot hold on to a proposal for someone for over a month with no commitment and be able to give them the same price. Although the majority of the time we do. If the proposal is singed, making it a contract, we hold that price. We have 20 jobs ready to go for next season, all deposits and executed contracts have been received and all pricing is held. John contacted you after we received your email and attempted to explain all of this to you. He did not immediately tell you to find someone else. You wanted to rewrite the terms of our entire proposal so that it accommodated and benefited you only. You stated "you didn't know our contract had fine print". If you read it, you would realize it does not. Nothing is buried anywhere. The notes are in the same font as the everything else on the proposal. John was not nor did he act indignant regarding backing up his word. Anything that you and John discussed verbally, I followed up with you in an email. So you had it in writing. We are not a shady contractor, our reputation speaks for itself. It is upsetting to us when potential customers want to rewrite something that protects only them and their situation and NOT everyone involved and when we do not abide, they feel the need to speak on only 1/2 the situation and misconstrue the facts. We are very comfortable and confident in every decision that we make as it pertains to these situations. Our proposal takes advantage of no one. Our reputation speaks for itself. You gave us an F for overall and and a C for professionalism and price. If our price was that bad, why did you want us to do it. We were very professional with you. Most contractors would not have taken the time to discuss all of this with you. Your are a landlord [Member Name Removed]. Do you let your tenants rewrite your lease agreements so that you are not protected? They can pay what they want, how they want and when they want? If you don't fix something by a given date, they get money back? You missed an opportunity to have a great contractor complete your project. You did your research. You know we are a professional and exceptional contractor. We wish you the best of luck with your project.

Service Provider Response

[Member Name Removed] and [Member Name Removed] - Mother nature definitely turned on us the day we poured your driveway. Definitely was not fun tearing out the driveway a second time, but it was the right thing to do and it's what we do. We appreciate the fact that as time goes by, our customers are still happy and let us know. Thank you for the review. John and Lori

Service Provider Response

[Member Name Removed] - The project came out beautiful. Glad everything worked out and we were able to get this completed in time for your party. Please call us in the future for any additional concrete needs. Thank you again. We appreciate this opportunity. John and Lori

Service Provider Response

[Member Name Removed] - Thank you for this review. It is great to hear from customers who we have done work for and to know they are still pleased with the job after several years. Most importantly, that the work still looks great. Hope you are getting lots of use out of your patio. John and Lori

Service Provider Response

[Member Name Removed] - We appreciate the opportunity to complete this project for you. This was a prime example of how nothing goes as planned in construction. It's easy to work thru the obstacles when we have customers like you who understand and are patient with the process. We're glad that you are pleased with the outcome and we look forward to future projects with you. Enjoy that patio this summer. It's beautiful!!! John and Lori Concrete Pros, LLC