"[Member Name Removed] - We appreciate your business and we are always happy when our customers are happy. Thank you for this opportunity. John and Lori"

"[Member Name Removed] - You and your wife were so easy to work with. See you in the 2021 season for the next project. John and Lori"

"[Member Name Removed] - It was a pleasure completing your project for you and we are glad you are pleased. We appreciate your patience and flexibility during our crazy 2020 season. John and Lori"

"[Member Name Removed] - Unfortunately, we have no record of you contacting our Company. We return every phone call regardless or weather we are able to help someone or not. Most times, we point people in the right direction for their needs. Perhaps you have us confused with another company. We are currently scheduling for next season. If you are interested in receiving a quote from our Company, please contact me at 440-310-3374. Thank you, Lori"

"Good, bad or indifferent, we try to address every issue within the review. Relative to the schedule; Because of the quality of work that we do, our schedule gets booked up fast. We are often starting the season with 25 or 30 projects signed and ready to go. When anyone signs with our Company, we are very clear how the schedule works. Projects are scheduled according to when they are signed. The only thing that changes the schedule is the weather or the customer. When you signed with our company, Lori let you know how many jobs were ahead of you and we estimated a time frame of completing your project within about 4 months. We had a significant amount of rain in June which had put us behind. However, Lori followed up with you and kept you updated often. You appear to insinuate in your review that you were not aware you would have to wait that long. That is simply not true. Regarding the less than satisfactory aspects you mentioned; [Member Name Removed], you and I had a discussion about the area by your patio enclosure; that the slab was an existing slab that they had built on and that small area was gong to be very tricky because you had a huge tree just outside of the door and existing walks. We discussed that the elevation played a huge obstacle in getting the water away from the enclosed patio. We discussed that the tree had roots uplifting the existing concrete that you chose to keep. In normal cases, a drain would not have that much of a slope. One thing I would NEVER tell a customer is "to get used to it" That's not who I am and it's not my company practice. As for the ridges on your edging? I've looked at all our pictures during the pour and I see nothing our of the normal use of a concrete edging tool. Overall the job came out great, and I believe you and your wife were very happy when it was finished. I remember you and I walked the whole job after we poured and finished it. Nothing was said about the edging. I thank you for the opportunity and business. Please protect your investment by sealing it. I know that Lori left you maintenance information and she will be more than happy to assist you on our maintenance program. Thank you, John"

"Project completion date: 4/26/16 Original Review written: 5/6/16 A Rating [Member Name Removed] and [Member Name Removed] - We never like to hear that a former customer is having issues with their concrete. However [Member Name Removed], your review is slanderous in nature as we did tell you that we would come and look at it to see what you have going on. When a customer calls, whether we are responsible or not, we ALWAYS go out and take a look. That is what sets us apart from other companies that ignore customer phone calls and complaints. You called on John 4/3/18. You immediately started off with threatening comments to John if he didn't come out there and fix your driveway. John told you that I would contact you and set up a time for him to come out and look at it. I have left you and [Member Name Removed] several messages to contact me and, at the time of this response, have yet to hear from you. Also, John never said we got bad concrete. As you were yelling at John, he was giving you examples of what could cause spalling. Elements of winter and concrete mix are some examples of what causes spalling. Many people have the perception that concrete is bulletproof, that you never have to do anything to it to keep it looking good. According to John, you told him you have not done any maintenance on your driveway. Maintenance is key for concrete. It is stated on our contract and I also provided [Member Name Removed] with maintenance options at the time of closing. She declined. It is risky for people in our business to guarantee anything when we don't know how people are going to take care of it . We can't and won't do it. We will, however, come out and look at it and give you our opinion and your options. However, the liability does not always fall on us. It's been 2 years. Your garage floor is fine but you are having issues with your driveway. You have not sent us pictures nor returned our phone calls to set up a time for John to come out. You are going from Website to Website and writing reviews, which is your right, until they become slanderous. Which is precisely what they have been. If you would like us to look at your driveway, please call us to schedule a time as we have already left you several messages. Lori Office Administrator Concrete Pros"

"[Member Name Removed] and [Member Name Removed] - Mother nature definitely turned on us the day we poured your driveway. Definitely was not fun tearing out the driveway a second time, but it was the right thing to do and it's what we do. We appreciate the fact that as time goes by, our customers are still happy and let us know. Thank you for the review. John and Lori"

"[Member Name Removed] - The project came out beautiful. Glad everything worked out and we were able to get this completed in time for your party. Please call us in the future for any additional concrete needs. Thank you again. We appreciate this opportunity. John and Lori"