GeneratorPros.com / Shepp Electric

4.8(
35
)

About us

We at Shepp Electric are your GeneratorPros. As the Area's ONLY "PREMIER" Authorized GENERAC Dealer for Installation, Warranty and Service for the past 27 years, our entire focus has been on generators and standby power. We are a Full Service Standby Generator System Company with TOTAL COMMITMENT of proper system design and COMPLETE SATISFACTION of our customers! In addition, as a family owned and operated business with "Family Values" we have always acted in harmony with the guidelines of the BBB from the founding of our business almost 30 years ago. With our staff of 13 employees this is ALL we do! Thus we will NEVER use any form of "bait” advertising, misleading superiority claims or "puffery” (exaggerated claims for promotional purposes that really cannot be proven). Therefore, if ANY other company in the area makes claims beyond our expertise we strongly encourage you to do a BACKGROUND CHECK as to their boasting. You may be surprised! We have installed well over 2,500 systems and each day we service up to 12 systems. Visit our website at www.generatorpros.com for helpful information on "Family and Business Disaster Preparedness" along with the area's Outage Map.

Business highlights

Emergency services offered
40 years of experience

Services we offer

Installation and Servicing of Generac and Kohler Automatic Standby Generators for Home or Business. Specializing in total turn key system design for Natural Gas, Propane and Diesel Generator Systems. Since we stock a variety of unit sizes (up to 50kW), even if after hours. Rentals are available for daily or weekly., transfer switches and parts, we can provide quick turn around. We also are available 24/7 for emergency service

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.835 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
6%
3
0%
2
0%
1
3%
Write a review
Showing 26-35 of 35 reviews
Sabry A.
Sep 2013
5.0
Yes, I recommend this pro
$8,000
crew efficient
Tom K.
May 2013
5.0
Yes, I recommend this pro
$3,800
Very well. We met first in December with a planner who determined what size generator we needed. He showed us where they would place the new gas line and utility box and where the pad would go outside. Installation was about six weeks later. We have had no problems.
Shepp is very busy, especially in the first months after Hurricane Sandy.  It took several weeks for someone to call us back after my first inquiry and then again after the planning session.
The new generator looks nice in the back yard next to the A/C unit
except that the gas line extended from the house to the generator rusted
quickly in the winter weather.
Bruce U.
Apr 2013
5.0
Yes, I recommend this pro
$5,400
Based on Angies List reviews, I got quotes from the two local comapnies that had "A" ratings on Angies List.The first quote came from the other company.  They were a little more expensive for the basic generator but had a cheaper option if I wanted to try to run the AC also.  Since my goal was to provide backup power to my house so that I could power the bare necessities.  I have a well so my goal was to be able to have water, power the sump pump, keep our two refrigerators running and power the furnace.  Gary came out from Shepp Electric and gave me a quote.  Not only was he a little cheaper, he included  a whole house hookup while the other comapny only gave me 12 circuits.  The only thing that is not hooked in is the AC.
Due to the surge in business they had due to Hurricane Sandy, both companies were very busy.  It was about six weeks from the time I paid my deposit for the unit to be installed.  The crew came out and installed the unit in about 5-6 hours.  The power was only off for a short time while they hooked into our breaker box.  When they were done, they cleaned up and tested the unit.  They also went over the operation of the unit.
Make sure you use the coupon from Angies List.
ROGER C.
Feb 2013
5.0
Yes, I recommend this pro
$1,500
The technician (charlie) was very good and knew what he was doing.
David B.
Feb 2013
5.0
Yes, I recommend this pro
$180
Excellent.
Linda F.
Nov 2012
5.0
Yes, I recommend this pro
$1,200
Great
Gregg S.
Nov 2012
5.0
Yes, I recommend this pro
$200
The maintenance was straight forward and went well.
Paul M.
Oct 2011
5.0
Yes, I recommend this pro
$5,500
Came out the day after a heavy rain and worked hours in the mud to install the unit.  The installers were friendly and answered all questions.  The office is not always available to answer the phone, but they do get back to you within a reasonable amount of time.  They are authorized sales and service dealer for Generac which helped us make the decision to use them.
Linda F.
Oct 2011
5.0
Yes, I recommend this pro
$1,800
We highly recommend this company.  The service of installation was top notch, their employess are professional and courteous.  We had a few issues but when you call them, you get an actual human being.  They were out at our home that day each time we called (one of the issues was not the unit or installation but of First Energy!).
Response from GeneratorPros.com / Shepp Electric

"."

D W.
Mar 2005
1.0
I DO NOT RECOMMEND SHEPP ELECTRIC. I HAD TO CALL FOUR TIMES TO GET ANYONE TO RETURN MY CALL (ON THE LAST CALL I SAID I GUESS YOU DON'T WANT MY BUSINESS AND THEN GOT A CALL BACK). WE SETUP A DATE AND TIME FOR SHEPP TO INSPECT MY HOME TO ESTIMATE THE JOB. I LEFT WORK EARLY AND MADE A 75 MINUTE COMMUTE ON THE DAY OF THE APPOINTMENT. NO ONE FROM SHEPP'S EVERY SHOWED. THE NEXT DAY SHEPP CALLED ME AT WORK MID-MORNING AND ASKED IF ANYONE WAS AT MY HOME FOR THEM TO LOOK OVER THE JOB (NO ONE WAS). SHEPP OFFERED NO APOLOGY FOR MISSING THE PREVIOUS DAY'S APPOINTMENT. IN FACT NEVER BROUGHT IT UP. I WENT WITH ANOTHER COMPANY, AS I DID AT MY OLD HOUSE.
Response from GeneratorPros.com / Shepp Electric

"Well, there are two sides to every story. Frankly, I am very glad that he called another company. In the month of March, generator system emergencies are quite common. Since we service many police, 911's, nursing homes and fire departments, these will always take priority over a simple electrical repair. We always make every attempt to return calls and leave messages. I personally have made dozens of calls to clients, leave messages and then receive a response that they did not receive them. That's technology for you. Best regards, Craig Shepp, Owner"

Showing 26-35 of 35

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

GeneratorPros.com / Shepp Electric is currently rated 4.8 overall out of 5.
GeneratorPros.com / Shepp Electric accepts the following forms of payment: CreditCard
Yes, GeneratorPros.com / Shepp Electric offers free project estimates.
No, GeneratorPros.com / Shepp Electric does not offer eco-friendly accreditations.
No, GeneratorPros.com / Shepp Electric does not offer a senior discount.
Yes, GeneratorPros.com / Shepp Electric offers emergency services.
No, GeneratorPros.com / Shepp Electric does not offer warranties.

Contact Information

P. O. Box 293, Montville, OH 44064

Share project details to get started.