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ProMaster Home Repair & Handyman Services

About us

Cincinnati's On-Time and Family-Friendly Home Repair Heroes! All of our craftsmen are employees of ProMaster Home Repair & Handyman, not subcontractors. Each family-friendly employee must pass a strict criminal background check and rigorous skill assessment to ensure they are qualified and experienced to perform the work. Better Business Bureau 2017 Torch Award for Marketplace Ethics Winner, A+ Rated & BBB Accredited.

Business highlights

19 years of experience

Services we offer

Bathrooms & Kitchens, Ceramic Tile, Doors, Drywall, Electrical, Fencing, Flooring, Interior & Exterior Carpentry, Maintenance Inside, Masonry, Minor Concrete, Outside, Painting, Plumbing, Remodel & Senior Safety, Roofing, Siding, Staining

Accepted Payment Methods

  • CreditCard
Reviews
4.596 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
9%
3
1%
2
2%
1
7%
Showing 1-25 of 96 reviews
Ryan S.
Sep 2023
1.0
$25,637
I had my basement refinished by ProMaster. The framing was very poor, and in fact, I had to redo the bathroom to get the shower stall square enough to install the shower door. The drywall mudding was so poor, I had to redo it myself twice to get it acceptable enough. They installed every outlet in my basement, including my bar area, onto one circuit, so I can't even plug in my computer and microwave at the same time. They failed inspection because they had connected the bathroom circuit to a GFCI in a storage area.

Jessica J.
Dec 2020
5.0
Yes, I recommend this pro
$979
I called and got a person on the phone, no prompts. Sent Jeremy out with a short time frame. Jeremy was super personable and gave us a fair quote. He scheduled repair within a reasonable time frame for covid and holiday season. Noah and Steve came out to fix, super friendly even helped me move my Christmas tree. Repaired job and were honest that it was not as bad as I thought. Wore mask, were respectful of property. I would 100 times again hire this company. My floor is fixed, and I feel like I found a handyman company to put on speed dial.

TISH F.
Oct 2019
1.0
$200
A towel rack they installed previously came off the wall. I called to have it repaired. I called a month later for some more work and I was on a do not work with customer list. I asked why and it’s because they were mad that they had to come back to repair some faulty work that they were responsible for. When I asked for a further explanation, they made something up that I was condescending and had other repair people there for my kitchen. They knew about the kitchen repair and came anyway. I think they didn’t come back because they had to repair a faulty job. So weird because this was like the 4th job. I never mentioned that the contractor smelled of alcohol/smoke and left a mess.
Response from ProMaster Home Repair & Handyman Services
"[Member Name Removed], Thanks for sharing your feelings about ProMaster Home Repair. We always appreciate the opportunity to set the record straight when former clients don't honestly represent their experience. First of all, we are always happy to perform warranty work when necessary. It is never a burden for us. Secondly, a towel rack isn't meant to be weight bearing. Third, if our craftsman smelled of alcohol and smoke, left a mess behind, and was generally rude, why would you invite us back out for another project? Finally, we often will notify a former client that we no longer feel comfortable working for them if they treat our representatives or craftsmen with disrespect or misrepresent facts and details. Seeing as how you went on a review binge after being notified that we would no longer perform work at your home, it appears that it was not our craftsman or his work that upset you. We wish you all the best in your search for a home repair contractor that better meets your needs and expectations. Sincerely, Don Kennedy, Owner ProMaster Home Repair"

Tracy T.
Feb 2019
5.0
Yes, I recommend this pro
$1,000
Ben Benson came out to do the work. He was very friendly and completed the many projects I had in one day. One of the repairs he made warped in the direct sunlight after a few months but Ben came back right away and redid the entire repair at no extra cost, due to their great warranty, and now the repair has held up well. Their warranty made me feel safe knowing the work was guaranteed. They definitely backed up their warranty with their service since he did the entire repair twice but I only paid for it once. I would definitely recommend ProMaster as capable and honest contractors! Ben was fantastic to deal with!

Teresa B.
Dec 2017
3.0
$600
Work was completed timely, price was a little higher than I would have liked - but they were one of few that I could find to complete small project timely Estimates for other projects was extremely high and unreasonable

Kevin K.
Nov 2017
1.0
$2,500
Accounting mishap: Charged us !!$6001!! instead of the $830 at deposit. It was corrected when WE called them. Showed up on time, that’s a plus Immediately needed to leave to go to Home Depot to get supplies Work was done by the quoting guy, he knew what he needed to get already, why did he show up unprepared? General level of workmanship is below what I expected given the price. - Didn’t do what was expected, when this was pointed out the proposed solution was to quote more work, which Promaster, as other reviews have pointed out, charges money to do. - very few straight cuts, one of the fireblocks didn't even have nails to hold it in place, just wedged in (damaging the floor joists) and a few heat cycles in the basement has caused it to split. - Some pieces simply weren't installed or the few cardboard pieces still in place were left, not pulled and replaced. - Left a saw dust mess in my yard - Smoked just outside the door and made the entire basement reek for weeks - Didn’t verify leak before or after until I insisted upon it - Many pieces of insulation had ragged tears, missing staples, drooped, etc. - Had to change what was done to the garage door on the fly, despite what was stated at evaluation, no change in price. cost given what was done was too high, I’d expect to pay 1/3 or less for what was done. We will not use promaster again. Furthermore, this is a company with a B rating on Angie's list and they've provided D- work, we will only look for A or A+ companies from here on out.
Response from ProMaster Home Repair & Handyman Services
"Mr. [Member Name Removed], I'm sorry to hear we didn't achieve your expectations. It bothers me, however, when a client misrepresents the facts concerning their experience with our company. I'm thankful that we are in agreement that we aren't a good to fit to work together in the future. There are many other wonderful contractors to choose from here on Angie's List and I hope you find someone who is a great fit for your future needs. Take care, Don Kennedy President, ProMaster Home Repair"

Bianca J.
Mar 2017
5.0
Yes, I recommend this pro
$79
Excellent. Ben came out to inspect the house and was well versed in industry standards and provided great piece of mind. Also provided a general estimate for repairs if needed. Money well spent!

Blair J.
Mar 2017
1.0
$9,170
The "craftsman" that came out to give the estimate looked like a deer in headlights when he saw our bathroom. While I'll admit it is a bit of a mess, that's why we paid for an estimate from an "experienced" craftsman. The quote we received reflected his inexperience and his desire to out price so as to not get the work. It was more than double every other quote we received. What a waste of money.

Sherry T.
Nov 2016
2.0
$79
Over priced and silly me paid to get the over priced quote.. sorry it s no for me.
Response from ProMaster Home Repair & Handyman Services
"[Member Name Removed], Thanks for your feedback. No hard feelings, we're not for everyone and that's OK. Folks who invite us out are sick and tired of dealing with amateurs who don't answer their phone, never show up on time, don't fulfill their commitments or do shoddy work. For our clients, getting a clean, professional, competent, trustworthy, and skilled craftsmen to their home at an exact time that is convenient for them to diagnose a range of problems or scope a set of projects for $79 is a great value. We continue to have more work than we can handle year after year, so if the market continues to demand this level of service we will continue to deliver it. Take care, - Don Kennedy President, ProMaster"

Richard S.
Oct 2016
5.0
Yes, I recommend this pro
Fine. All work done quickly and effectively.
Response from ProMaster Home Repair & Handyman Services
"[Member Name Removed], Thanks for the compliment on our work. Our craftsmen really appreciate the pat on the back! - Don Kennedy President, ProMaster"

Sharyn B.
Oct 2016
5.0
Yes, I recommend this pro
$4,800
My service guy, Jamie, was extremely competent. He thoroughly reviewed the jobs I wanted done, gave me some information and showed me some samples of guards and gave me a very reasonable quote. He was customer serviced oriented and very professional. All work was completed and looked great. Am now a regular customer. Upfront service fee was definitely worth the job done!!
Response from ProMaster Home Repair & Handyman Services
"[Member Name Removed], Jamie really enjoyed working with you as well! I appreciate wonderful clients like yourself... don't hesitate to call if you need anything else! - Don Kennedy President, ProMaster"

Nash N.
Apr 2016
5.0
Yes, I recommend this pro
unknown

Jeremy F.
Feb 2016
5.0
Yes, I recommend this pro
$160
unknown

Bethany S.
Jan 2016
5.0
Yes, I recommend this pro
$700
unknown

GERARD P.
Jan 2016
5.0
Yes, I recommend this pro
unknown

ELIZABETH T.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Patti J.
Nov 2015
5.0
Yes, I recommend this pro
$1,000
I love the way they send an email with a picture of the repairman assigned to us along with his bio.  They are extremely professional.  I have never had a company make sure that I am completely comfortable with the worker, scheduling and estimate.  I have used this company in the past and will continue to use them in the future.

Alesia W.
Nov 2015
5.0
Yes, I recommend this pro
$250
.

Andrew C.
Oct 2015
5.0
Yes, I recommend this pro
$812
I really like this company.  Sure, they are higher in price than other handyman, but they have fantastic people, provide high quality work, and their process is second to none.  Their responsiveness is great and very quick.  They provide detailed information about the handyman prior to his arrival.  I feel safe knowing the person working in my home has had extensive background checks and is fully insured, relieving me of liability in the event of a work related injury.  Allan has been our handyman.  He works hard, is very honest, gives great suggestions, and his work is of the highest quality.  Every task we've handed to him, he's done and done it very well.  Far better than I could ever do.  They show up when they say they will, the call the night before to talk about the work and confirm everything, and they make themselves available day or night for questions.
We've had so many bad experiences with handymen and contractors in the past, but Promaster has proven to me that you get what you pay for.

Matt H.
Aug 2015
5.0
Yes, I recommend this pro
$300
Were willing to take on a job despite the ceilings being very high.  Extremely courteous and professional at each step in the process.  Very pleased with ultimate outcome of the work and all interactions we had with this company.  Definitely recommend.

Sheryl E.
Jun 2015
5.0
Yes, I recommend this pro
$80
It took him about 20 minutes. I had 2 corners that were having issues.

Jeffrey R.
May 2015
5.0
Yes, I recommend this pro
$2,000
unknown

Theresa W.
May 2015
4.0
Yes, I recommend this pro
$350
They did a good job.

Nash N.
Feb 2015
5.0
Yes, I recommend this pro
$500
It went great as always. Highly professional, very reliable and great price. We use these guys quite often and they have come through for us every time.
Response from ProMaster Home Repair & Handyman Services
"[member name removed], It is always our pleasure to help you and your family with your home. Ben enjoys working with you and I will pass along your thoughts to him at our next company meeting! Take care, Don Kennedy, President"

Danna E.
Dec 2014
5.0
Yes, I recommend this pro
$12,000

Jerry Corn was the craftsman who was extremely professional, on time and very thorough. During the project he discovered some areas that only needed minor repair and adjusted accordingly. He also identified a loose stair bannister and repaired it at no charge.

After the project started I asked him to look for special type of Azak siding that was not in the original bid. He ultimately had to go to three stores to find the material and only charged us his actual incremental cost.

The project took about two weeks and Jerry was very neat and clean for each project and he was very respectful of the family as we had to come and go each day. He also got along with out multiple pets.


We will use Jerry again.


Showing 1-25 of 96

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

ProMaster Home Repair & Handyman Services is currently rated 4.5 overall out of 5.

ProMaster Home Repair & Handyman Services accepts the following forms of payment: CreditCard

No, ProMaster Home Repair & Handyman Services does not offer free project estimates.

No, ProMaster Home Repair & Handyman Services does not offer eco-friendly accreditations.

No, ProMaster Home Repair & Handyman Services does not offer a senior discount.

No, ProMaster Home Repair & Handyman Services does not offer emergency services.

No, ProMaster Home Repair & Handyman Services does not offer warranties.