Founded 2006 • With Angi since September 2007
Amenities
Free Estimates
No
Warranties
Yes
Eco-Friendly Accreditations
Yes
Licensing
Licensed
Bonded
Insured
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Verified Reviews
Showing 1-25 of 114 reviews
Jessica J.
12/21/2020
I called and got a person on the phone, no prompts. Sent Jeremy out with a short time frame. Jeremy was super personable and gave us a fair quote. He scheduled repair within a reasonable time frame for covid and holiday season. Noah and Steve came out to fix, super friendly even helped me move my Christmas tree. Repaired job and were honest that it was not as bad as I thought. Wore mask, were respectful of property. I would 100 times again hire this company. My floor is fixed, and I feel like I found a handyman company to put on speed dial.
Description of Work
Floor repair, door leak, rotted floor board
Category
appliance repair, handyman service, woodworking
TISH F.
10/22/2019
A towel rack they installed previously came off the wall. I called to have it repaired. I called a month later for some more work and I was on a do not work with customer list. I asked why and it’s because they were mad that they had to come back to repair some faulty work that they were responsible for. When I asked for a further explanation, they made something up that I was condescending and had other repair people there for my kitchen. They knew about the kitchen repair and came anyway. I think they didn’t come back because they had to repair a faulty job. So weird because this was like the 4th job. I never mentioned that the contractor smelled of alcohol/smoke and left a mess.
Description of Work
Basic handyman se vices
Category
handyman service
Service Provider Response
[Member Name Removed], Thanks for sharing your feelings about ProMaster Home Repair. We always appreciate the opportunity to set the record straight when former clients don't honestly represent their experience. First of all, we are always happy to perform warranty work when necessary. It is never a burden for us. Secondly, a towel rack isn't meant to be weight bearing. Third, if our craftsman smelled of alcohol and smoke, left a mess behind, and was generally rude, why would you invite us back out for another project? Finally, we often will notify a former client that we no longer feel comfortable working for them if they treat our representatives or craftsmen with disrespect or misrepresent facts and details. Seeing as how you went on a review binge after being notified that we would no longer perform work at your home, it appears that it was not our craftsman or his work that upset you. We wish you all the best in your search for a home repair contractor that better meets your needs and expectations. Sincerely, Don Kennedy, Owner ProMaster Home RepairKimberly W.
09/13/2019
I spoke with Don over the phone who was very RUDE! We did not even get as far as having them do any work because this guy is a complete and total idiot that I would not trust in my home!
Description of Work
Porch Repair
Category
decks, handyman service
Service Provider Response
[Member Name Removed], Unfortunately, I cannot look up any information regarding your call, as we have no record of it. We regret that you interpreted Don's response to your request as rude, as we prefer to think of him as condescending. Lovable, but terribly condescending. At any rate, we are the BBB Torch Award Winner for business ethics - the only company in Cincinnati to win that award in the year we received it. I assure you that all of our employees are experts in their craft, and that we only hire the most trustworthy and capable home repair professionals. It's unfortunate that you weren't able to experience that, as you never invited us out for a consultation. We wish you nothing but the best, and thanks for sharing your experience. Take care, The ProMaster Home Repair TeamTracy T.
02/04/2019
Ben Benson came out to do the work. He was very friendly and completed the many projects I had in one day. One of the repairs he made warped in the direct sunlight after a few months but Ben came back right away and redid the entire repair at no extra cost, due to their great warranty, and now the repair has held up well. Their warranty made me feel safe knowing the work was guaranteed. They definitely backed up their warranty with their service since he did the entire repair twice but I only paid for it once. I would definitely recommend ProMaster as capable and honest contractors! Ben was fantastic to deal with!
Description of Work
Window rotting repairs
Category
handyman service, replacement windows, woodworking, house painters
Ajay V.
07/12/2018
teresa B.
12/06/2017
Work was completed timely, price was a little higher than I would have liked - but they were one of few that I could find to complete small project timely Estimates for other projects was extremely high and unreasonable
Description of Work
Sand/Stain-Paint Front Door Got estimates on other painting work
Category
handyman service, house painters, doors
Kevin K.
11/12/2017
Accounting mishap: Charged us !!$6001!! instead of the $830 at deposit. It was corrected when WE called them. Showed up on time, that’s a plus Immediately needed to leave to go to Home Depot to get supplies Work was done by the quoting guy, he knew what he needed to get already, why did he show up unprepared? General level of workmanship is below what I expected given the price. - Didn’t do what was expected, when this was pointed out the proposed solution was to quote more work, which Promaster, as other reviews have pointed out, charges money to do. - very few straight cuts, one of the fireblocks didn't even have nails to hold it in place, just wedged in (damaging the floor joists) and a few heat cycles in the basement has caused it to split. - Some pieces simply weren't installed or the few cardboard pieces still in place were left, not pulled and replaced. - Left a saw dust mess in my yard - Smoked just outside the door and made the entire basement reek for weeks - Didn’t verify leak before or after until I insisted upon it - Many pieces of insulation had ragged tears, missing staples, drooped, etc. - Had to change what was done to the garage door on the fly, despite what was stated at evaluation, no change in price. cost given what was done was too high, I’d expect to pay 1/3 or less for what was done. We will not use promaster again. Furthermore, this is a company with a B rating on Angie's list and they've provided D- work, we will only look for A or A+ companies from here on out.
Description of Work
Added fireblocking to basement, insulation in small section of basement and outside garage door trim.
Category
handyman service
Service Provider Response
Mr. [Member Name Removed], I'm sorry to hear we didn't achieve your expectations. It bothers me, however, when a client misrepresents the facts concerning their experience with our company. I'm thankful that we are in agreement that we aren't a good to fit to work together in the future. There are many other wonderful contractors to choose from here on Angie's List and I hope you find someone who is a great fit for your future needs. Take care, Don Kennedy President, ProMaster Home RepairBianca J.
03/14/2017
Excellent. Ben came out to inspect the house and was well versed in industry standards and provided great piece of mind. Also provided a general estimate for repairs if needed. Money well spent!
Description of Work
I requested a professional come out to inspect the deck of a home I was looking to purchase. I left a message after hours and was called the next day. Jan was able to schedule an appointment just one day later.
Category
decks, handyman service
Blair J.
03/12/2017
The "craftsman" that came out to give the estimate looked like a deer in headlights when he saw our bathroom. While I'll admit it is a bit of a mess, that's why we paid for an estimate from an "experienced" craftsman. The quote we received reflected his inexperience and his desire to out price so as to not get the work. It was more than double every other quote we received. What a waste of money.
Description of Work
Bathroom tiled.
Category
ceramic tile, handyman service, plumbing
Sherry T.
11/10/2016
Over priced and silly me paid to get the over priced quote.. sorry it s no for me.
Description of Work
Dry wall patching, window calk, gutter clean (small section)
Category
handyman service
Service Provider Response
[Member Name Removed], Thanks for your feedback. No hard feelings, we're not for everyone and that's OK. Folks who invite us out are sick and tired of dealing with amateurs who don't answer their phone, never show up on time, don't fulfill their commitments or do shoddy work. For our clients, getting a clean, professional, competent, trustworthy, and skilled craftsmen to their home at an exact time that is convenient for them to diagnose a range of problems or scope a set of projects for $79 is a great value. We continue to have more work than we can handle year after year, so if the market continues to demand this level of service we will continue to deliver it. Take care, - Don Kennedy President, ProMasterRichard S.
10/11/2016
Fine. All work done quickly and effectively.
Description of Work
Replaced column supporting roof over front porch, pressure washed molded concrete deck.
Category
decks, handyman service, remodeling, pressure washing, woodworking
Service Provider Response
[Member Name Removed], Thanks for the compliment on our work. Our craftsmen really appreciate the pat on the back! - Don Kennedy President, ProMasterSharyn B.
10/07/2016
My service guy, Jamie, was extremely competent. He thoroughly reviewed the jobs I wanted done, gave me some information and showed me some samples of guards and gave me a very reasonable quote. He was customer serviced oriented and very professional. All work was completed and looked great. Am now a regular customer. Upfront service fee was definitely worth the job done!!
Description of Work
Cleaned out all gutters, installed new gutter guards including main box gutter and relined original box gutter on 1910 home. Did some patching of rotting wood on top of house.
Category
gutter repair
Service Provider Response
[Member Name Removed], Jamie really enjoyed working with you as well! I appreciate wonderful clients like yourself... don't hesitate to call if you need anything else! - Don Kennedy President, ProMasterJeff G.
11/27/2015
I called ProMaster to have someone inspect my leaking skylight. To be fair I did not hire the company and was aware of the $79 dollar fee that they charge to send a professional contractor to your home. I did think that I would get more then just a quote to replace my skylight. So while not necessarily unfair I just wanted to let people know that you if you call ProMaster you may be paying to just get a quote, which most companies provide for free.
Description of Work
A quote.
Category
electrician, handyman service, skylights
Service Provider Response
[Member Name Removed]- Thanks for your feedback even though you disagree with our business model. We realize that our policy isn't for everyone, and that is OK. I appreciate your help in clarifying to the Angie's List community who is a good fit for our company and who is not. I'm a firm believer in diversity in the marketplace so each homeowner can find a provider that is best for them, even if it isn't ProMaster. Our objective in the marketplace is to address the deficit of trust and competence which characterizes our industry, not to be the cheapest people out there. Those who provide "free" estimates must roll the cost of their failed attempts to get work into the cost of those clients who hire them. To me, the promise to do something for "free," then roll all that cost into one's project isn't the most transparent way to operate. Our clients tell me repeatedly that they like our company because they get a real technician to diagnose a problem or scope a project, not a commissioned salesperson--which is often the case with those offering "free" estimates. Like almost all professional service companies, there is a service charge or fee to dispatch a technician to a home to solve a problem. We're no different. Sure, no one likes to pay for an diagnosis and estimate if they don't have to. And I can understand if a homeowner is just getting estimates to get a feel for what a project might cost, and hence doesn't want to pay for an expert opinion until they are sure of who they want to work with. But our clients keep telling us, over and over again... that to get a competent, trustworthy home repair craftsman, to their home at an exact time (not a range) to evaluate a wide range of problems or projects, and then have a professional customer service team follow up to make sure that estimate is complete, delivered and questions answered... is worth every dime of that $79. The marketplace continues to reward us with this model so we will continue to obey what our clients demand until they direct us in a different direction. In the meantime, I'm confident that you'll fine other great people to help you with your project here on Angie's List who operate in a more traditional fashion. Thanks for your feedback! Don Kennedy, President ProMaster Home RepairPatti J.
11/24/2015
I love the way they send an email with a picture of the repairman assigned to us along with his bio. They are extremely professional. I have never had a company make sure that I am completely comfortable with the worker, scheduling and estimate. I have used this company in the past and will continue to use them in the future.
Description of Work
We had them install an exhaust fan/light in the bathroom, ceiling fan in the living room and some electrical work.
Category
electrician, handyman service, lighting, ceiling fans
Joshua S.
10/26/2015
Rep was nice but the pricing was super high. He kept talking about how high of quality they had (isn't that an expectation for everything?). I would not recommend this service except for a high end home . . . there's also an non refundable down payment that you must give to them just to have them come out ($85).
Description of Work
Gave us a quote for paint and drywall repair as well as talked us through some other projects (but did not provide quotes).
Category
drywall, handyman service, interior painters
Andrew C.
10/09/2015
I really like this company. Sure, they are higher in price than other handyman, but they have fantastic people, provide high quality work, and their process is second to none. Their responsiveness is great and very quick. They provide detailed information about the handyman prior to his arrival. I feel safe knowing the person working in my home has had extensive background checks and is fully insured, relieving me of liability in the event of a work related injury. Allan has been our handyman. He works hard, is very honest, gives great suggestions, and his work is of the highest quality. Every task we've handed to him, he's done and done it very well. Far better than I could ever do. They show up when they say they will, the call the night before to talk about the work and confirm everything, and they make themselves available day or night for questions. We've had so many bad experiences with handymen and contractors in the past, but Promaster has proven to me that you get what you pay for.
Description of Work
Completed a long honey-do list, including fixing doors that don't latch, replacing cracked siding, caulking all windows, cleaning shower floor tile, repairing toilets, re-caulking sinks, among other things.
Category
ceramic tile, flooring contractor, handyman service, plumbing, replacement windows, doors
Matt H.
08/12/2015
Were willing to take on a job despite the ceilings being very high. Extremely courteous and professional at each step in the process. Very pleased with ultimate outcome of the work and all interactions we had with this company. Definitely recommend.
Description of Work
Installed fans and light fixture on very high ceilings.
Category
electrician, handyman service, lighting, ceiling fans
Sheryl E.
06/29/2015
Doug H.
06/12/2015
Scheduling the estimate took 5 days. They were supposed to call when onsite as no one could be present but they never did. 2 days later I received an estimate for soffit repairs with no mention of fascia or most of gutter repairs and instructions to call to discuss deck repair options. I'm not sure why they didn't call to discuss while onsite as we had discussed the evening before. When I called less than 24 hours later to discuss the options I was told the person who had done the estimate was on vacation for a week. Then they had the audacity to send me a bill for $79. I will not be doing business with them.
Description of Work
Asked for an estimate for gutter, soffit and fascia repair as well as deck repair.
Category
decks, gutter repair, handyman service, roofing, siding
Robyn F.
04/21/2015
While we never had to use their services, we can confidently say we will if we ever need to.
Description of Work
We were under contract in a house and the inspection report came back with a number of things wrong, including water damage. I looked online for a contractor to provide an estimate for how much all the necessary work would cost. Don spent an hour with me on the phone going over my 45 page inspection report. I hadn't even booked him yet and he spent so much time with me. Then we decided to book an appointment, and he was very upfront with me cautioning me about the drawbacks of this house and potential damage and money we might have to put forward to get the house in good condition. Even though it meant canceling my appointment with him, and he never seeing a dime of my money, he cautioned me about this house. So glad I listened. Even after I cancelled the appointment, he continued to be helpful. I know we will be referring him to all of our friends and using him when we finally do find the right house. Thank you Don!! I really appreciate your honesty, genuine concern, and time. Thank you!
Category
handyman service, water damage restoration
Service Provider Response
[Member name removed], Thank you so much for your kind review. We hope your move to Cincinnati goes well and that you find the right home for your family! - Don Kennedy, PresidentNash N.
02/23/2015
It went great as always. Highly professional, very reliable and great price. We use these guys quite often and they have come through for us every time.
Description of Work
Install pipes for a new water heater
Category
handyman service, plumbing
Service Provider Response
[member name removed], It is always our pleasure to help you and your family with your home. Ben enjoys working with you and I will pass along your thoughts to him at our next company meeting! Take care, Don Kennedy, PresidentDanna E.
12/30/2014
Jerry Corn was the craftsman who was extremely professional, on time and very thorough. During the project he discovered some areas that only needed minor repair and adjusted accordingly. He also identified a loose stair bannister and repaired it at no charge. After the project started I asked him to look for special type of Azak siding that was not in the original bid. He ultimately had to go to three stores to find the material and only charged us his actual incremental cost. The project took about two weeks and Jerry was very neat and clean for each project and he was very respectful of the family as we had to come and go each day. He also got along with out multiple pets. We will use Jerry again.
Description of Work
A significant number of small home repair projects including repairing and replacing exterior house trim, soffit, gutter board etc. Repaired a loose kitchen sink, repaired a drop ceiling in the basement. Painted the entire house exterior. The price was competitive and fair, and the work was done on time and budget.
Category
contractors, drywall, gutter repair, handyman service, plumbing, remodeling, roofing, siding, woodworking, home remodeling, house painters, interior painters
Barbara H.
07/19/2014
Pro Master started the work on my house, replacing sub flooring, opening up ceilings and walls in 4 rooms of my house. During the few days they were at my house I had an insurance adjuster come out and the Supervisor Don Barrett was very interested in what they were going to give us to repair the ceiling/roof damaged that we discovered. Pro Master originally quoted me $30,000 to fix the roof/ceiling damage but when I told them that the insurance wasn't going to pay for it they dropped their estimate to about $11,000. After about 25 hours worth of work they left to go to another job in Kentucky and never came back after I paid them to complete the original work. We had to clean up after them disposing of all their debris from them tearing out the floors, walls and ceilings. Then they refused to come back and complete the work altogether. I had to hire another crew to come in after and complete the job, not to mention there was additional damage to my house done by Pro Master. In addition to not completing the work after it was paid for they never refunded the $79 deposit for the consultation that is stated in their contract. I am currently pursuing this legally and would advise anyone that has been taken by this company to do the same. I would also mention that we are an elderly couple and the supervisor Don Barrett kept telling us that he did not want to take our life savings. Because of his odd behavior it seems to me that they probably do this to elderly people since most would not follow up the way we have. Beware of Pro Master.
Description of Work
Pro Master was supposed to fix a variety of issues due to water and termite damage
Category
handyman service
Service Provider Response
The homeowner makes numerous assertions in the review which are false. The home in question suffered from years of maintenance neglect, water intrusion and termite infestation. ProMaster was hired to repair two sections of subfloor, repair an area of bathroom ceiling and walls, and investigate and evaluate additional damage to the home. We completed the subfloor repairs and assessed the home for additional damage. We did not complete, nor charge for, the additional repairs to the bathroom because doing so would not have not been in the best interest of the client. ProMaster is not a metal roofing contractor and advised the client to seek repair of their defective and leaking roof first from a qualified contractor so as not to damage newly repaired bathroom walls and ceiling. Client's home is suffering from tens of thousands of dollars’ worth of structural damage from water intrusion, termite infestation and wood rot. We completed the work we could do and parted amicably with the homeowner. The homeowner’s insurance company subsequently denied their claim upon which time the homeowner leveraged a complaint demanding ProMaster perform additional repairs or refund their money. While I sympathize with the homeowner’s situation, our company can’t provide our services for free. - Don Kennedy, President, ProMaster Home RepairJUDITH H.
02/14/2014
Everything went beautifully. Brian Wreick came out and did everything so well! They were punctual and called before they came. They were very good about taking care of everything.
Description of Work
There was damage from a broken pipe in my green house. They insulated the area where the broken pipe was, repaired the wall, replaced the paneling and replace all the plumbing connections.
Category
handyman service, plumbing
Harry D.
11/27/2013
I used ProMaster Home Repair & Handyman Services.
Description of Work
Deck repair.
Category
handyman service, deck cleaning
Service Provider Response
Thank you so much for taking the time to write a review on Angie's List! I'll give your craftsman Fred a pat on the back in front of our entire company tomorrow morning at our weekly meeting. Our guys really appreciate the kind feedback and I know Fred looks forward to helping you again soon! Take care, Don Kennedy, President ProMaster Home RepairPhone
Address
1375 State Rt 131 Ste C3
Milford, OH 45150
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