CertaPro Painters® of Cincinnati

Everything went extremely smoothly from start to finish. A representative came to the house within a couple days of requesting an estimate. The price was reasonable for the work that needed done. They were able to start the work in a couple of weeks. There was a bit of confusion as we did not realize that we needed to remove the shutters and other hardware attached to the house ourselves before they arrived, but that was easily done once they got here. The painters pressure washed the house and garage and then painted. They matched the paint from the front door trim and used the same color on the shutters. The entire job took 2 days from start to finish. We had two concerns about some over-spray that had gotten on our roof, leaving 2 white blotches. The project manager came out immediately to review the concern and had it corrected within a day. The house and garage look great. I would recommend this company to others.

They were great! Alex did a free in home estimate. He was patient and quick to respond as we changed/added services. Rubin and Pablo were professional and skilled painters. They showed up on time and were a pleasure to work with. We had a few touch up spots that we noticed and they returned right to take care of it. It was a wonderful experience; and, we love our freshly painted home ?

Very good Third time using you Recommend to two others Koesterman and O’leary

Very well. The crew was very professional and neat. Always arrived when they said they would be there and made sure they understood exactly what I expected. Would use the same team again.

The work was perfect, they were very friendly. I was very happy with the price. they arrived on time and gave us an estimate ahead of time.

They painters were professional, clean and efficient. Went without a hitch. Excellent job.

The quote was very reasonable and the sales consultant was very responsive to our needs. The crew arrived on time when they said they would and started right away. The whole project took a week to complete, even though they were dodging rain in order to complete it. They were very clean, with no noticeable paint chips or drips for the entire project. We have a lot of trim on our house and they were very meticulous in getting the edges right. I would definitely hire them again.

The painter did a fine job repainting the 2 small areas where we had entire boards replaced. However they did a horrible job where the paint had started to chip. From what we could tell, the painter just painted over those areas without any scraping or attempt to fill in the gap created by the peeling paint. After complaining, they offered to reduce the price some, but we felt it was still too high considering we were going to have to pay someone else to redo the majority of the work. We then asked for them to either come out and address the issues, or provide us with a larger discount. They said this time of year was not "paint friendly", and they wanted to close the account out for for the end of the fiscal year, so the best they could do was reduce our bill to $350. We were unhappy with this offer, but felt $350 was not worth pursuing legally or risking a ding on our credit report, so just paid the bill. We will not be using, or recommending them in the future.

It was very professionally done. One consult, then scheduled and completed within the time frame quoted. Really made the outside pop!

We hired CertaPro to paint the interior of our 4,600 sq ft new construction home and our 3 car garage before we moved in. We were told they would put their "best crew" on the job. For that large of a job and at almost $6,000, I would have expected nothing less than their best crew. The house was empty so it was an easy job not to work around anything, no holes to patch, etc. However, the crew they subcontracted, while nice, was subpar when it came to painting skills. They didn't know how to paint around door trim as they left huge white gaps between where the trim ended and the paint started, they taped too high above the baseboards leaving more white gaps, painted all over the bottom side of our chair rail trim throughout our entry and upstairs hallway, left numerous large paint drips on walls throughout the house, fully missed certain areas when the entire house was being painted, etc. The list goes on. Not to mention we had to work with the subcontractors insurance after filing a claim because they spilled red paint on our brand new carpet in a 1,300 sq ft area that now needs to be replaced. Our move alone was a large enough project for us but now we're having to clear out our entire finished basement to have the flooring replaced. It was literally brand new carpet; we hadn't even moved into the house yet!! Months later, we're still working through paint touch ups and finally resolved the the insurance claim. This has not been worth the time or money to work with CertaPro of Cincinnati. Even after the job was "finished" after the crew was there for 6 days painting, we noticed several areas needing touch ups so I called to have the crew come back. The supervisor for the job, James H, had basically told the crew we were very upset, there were tons of issues, etc. At this point, that was not the case because we were so focused on moving in that we hadn't had time to see how terrible of a job had been done. They crew arrived with James, looking visibly upset. James continued to berate them in my home in front of me. It was very uncomfortable for myself and the crew and completely unprofessional on James' part. Once we pointed out all the areas we noticed requiring touch ups, I asked James to do a walk through to catch anything we may have missed. His response was "I already did last week." If that were the case, why did we find all these touch ups after the fact?! Then, after the crew left that day, we had time to thoroughly look over the house and noticed tons of issues in the details. I called and requested a new crew this time because I wanted fresh eyes. It shouldn't be on myself and my husband to identify these things. They sent out a new person to do the second round of touch ups. I did not meet him personally but my husband was impressed by him and his work ethic. Unfortunately, there was so much to be fixed that he spent 3 full days in our home and still needs to come back to finish. He also claimed he was the "fixer" and does this all the time. While it’s been nearly 9 months since they started painting, it pains me that we’re still finding quality issues all over the place. It is very unfortunate that we had a bad experience because we used CertaPro of Dayton multiple times in our previous house and they were amazing. We never had an issue with them and they never had to come back for a single touch up. I went out of my way to write them great reviews and recommend them to anyone looking to hire painters. They set the bar high and gave CertaPro a good reputation. They were the reason we hired CertaPro of Cincinnati without question, but that was a huge mistake on our end. Not only will I never recommend CertaPro of Cincinnati but I will continue to let our family, friends, neighbors and coworkers who plan to paint never to use them as well. I just can't even describe how furious I am with how much we paid for our home to be painted and the result we've ended with, plus the time we've spent trying to make it right. I feel like we have been failed by every layer of management at the local franchise. We have only interacted with the paint crews, the unprofessional supervisor and an admin for scheduling and payment at the local franchise. With the plethora of issues we've experienced, it baffles me that no one else has reached out to follow-up, asked to come to our home to evaluate the paint job that was done, offered a discount (we had to ask) or specifically reached out to see how they could make it right. The fact that my husband and I are still the only ones inspecting our home and reaching out to CertaPro just proves that they don't care. I reached out to the Corporate franchise to voice my concerns. I was connected with the franchise owner’s supervisor and explained the situation and my concerns to him. He let me know that if I want to continue pressing this issue, I would need to ask to speak with the owner of the local franchise. I then complained to Corporate again to which they said there was nothing they could do. To rub salt on the wound, they offered us a gift card to any place of our choosing for our troubles and then never sent us anything (it’s been eight months since that conversation so I’m not holding my breath on it). Moral of the story, do not hire this franchise.

I would not use again. Job was completed but was an arduous process. This company subcontracts out the work which was not explained up front. Quality was a C, the lines are not as crisp as they should be. I asked the painters to let me know when they had some color on the wall so I would look at it to make sure I liked the color. When I went into the basement they had most of the first coat on all the walls. No communication. The painters also rushed the job to finish the project. I do not recommend this company.

Went very well. Of all the estimates -- this was, by far, the lowest. Be aware -- the company hires subcontractors. Ours did a great job and was very responsive to our needs. The company provided a paint consultant which was excellent. We would have liked to see the initial sales person or someone from CertaPro again -- that was our only concern. Otherwise, very good.

Poor workmanship. Had to call them back to repaint 2 rooms.

Terrible - wouldn't recommend - 1. called and left message and they didn't return call. 2. called back and made an appointment and rather than showing up at the appointment time, they decided to show up earlier and decided to quote what they thought I needed to have done versus meeting me at the agreed upon time so that I could explain what I wanted. Didn't even bother to call to let me know. I waited 20 minutes for them at my appointment time and called them to find out why they didn't show up. The main office didn't know why the person didn't show up and couldn't get a hold of him either. I was finally able to get a hold of the person who was to meet me and he explained he decided it wasn't important to meet me at the appointment time. I explained that I was the most important part of the process since I was determining who I was hiring for the job and that he just lost my business.

Everything went smoothly. They gave approximate times as to when they could get started, which they stuck to. The painting took three days to complete, which is what we were told when given the proposal.
The color consultant was friendly and professional. 
I had no contact with the power washer. I was told that he would show up one day. When I got home from work, I could tell he had been here.

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It was good.

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