I included provisions in the contract that there would be No yard sign, No radio on the job site, and No shouting between the workman. They respected each of those conditions, and were it not for the unavoidable equipment noise, you wouldn't know they were here. Several neighbors commented on that very point. Runyon and Sons Roofing most often is more expensive than their competition, and in this case, I had a written estimate from another popular roofing company that was 25% less. However, I knew from prior experience that we would be totally satisfied with the end result choosing Runyon, and we are.

Called Runyon on a recomendation. One of the owners came out and was very nice, Knowledgeable and thourough. We made an appointment to go over the estimate for the following week. He did call to cancel and said he would re-schedule.This was October of 2009. Winter came and I did not hear from them. I put 2 calls in the organization in the last month (May 2010) and have not heard back. I am now going with the another outfit

I met with the roofer on July 13, 2009. I requested his evaluation of my current roof. I was impressed with his thoroughness and knowledge. I asked him for an estimate. I did not hear back from him for one month in spite of having left a message two weeks earlier. When I did hear from him, he wanted to set up another appointment with me. After deciding to go with another company, I canceled the appointment. I never received an oral or written estimate of any kind.

We have an older home - 1913 - which had originally had a slate roof, which had previously been removed when a roof was installed before. We also had expanded the kitchen and made other modifications to the roof line years ago which resulted in occasional ice dams and leakage in winter. We wanted the type of roof which resembles slate. Runyan had experience with the product we liked, in fact we found the name on the manufacturer's website. A thorough inspection of the roof was made - including climbing on all the surfaces - before the estimate was given to us. We were presented with three options at 3 price ranges. We were also given addresses to go and look at the shingle choices on an actual house to get a better idea of what it would look like when done (in fact, we changed our selection as a result). We gained a lot of confidence just from the presentation of the estimate, and the workmen lived up to the presentation. They appeared early each day, worked hard all day and left our property spotless and free of debris every night when they left. They inspected the property and wanted us to assure them we were 100% satisfied before they asked for the final payment. There were extra charges for the boards that had to be replaced but they advised us of those figures as they made the replacements and there were no surprises at the end. The finished roof and copper flashing looks even bettter than we imagined. We couldn't be more pleased.

Needed a complete re-roof on my home and called for an estimate. They didn't show on the day scheduled but called and wanted to reschedule because of rain. No problem, I was off the following Monday and we agreed on that. They never showed and did not call. When I called the office they refused to help and would only give me voicemail. We finally did meet, measurements taken and almost 3 weeks later no estimate. I have called twice and left urgent voicemail (the roof is leaking!) with no response. I was also promised an email list of homes in my area that I could check which has not come. They seem to know what they're talking about if you can get them to respond? Customer service is lousy!

We have been customers of this company, we called them three times this fall for work to be done and they never called back. They have been a little bit slow in response in the past but never like this.

The job was excellent! I would highly recommend them. They are reliable and thorough. Their estimator looked at all facets of the job and was very thorough in the estimate.

This company did an excellent job from start to finish. They explained all areas in great detail what the work would be. They worked in a professional manner & the clean-up was perfect.

They had my 25% deposit for four months before work started. They refused to paint the ceiling where plaster and paint had been vibrated off from work on the roof and pointed out a waiver for all inside damage on cathedral ceilings. They were very courteous and the dimensional shingle gives the roof an attractive appearance.

Runyon Roofing is a very well run company. I've been a home owner for 27 years and have dealt with many contractors in those years and Runyon Roofing rates right at the top for overall service quality. Runyon will not likely be your low bidder because they use top-notch people and materials and have been in business since 1964. Their price was competitive with another well-established local roofing company though so they are reasonable given their quality, history and the company's longevity. Runyon followed the pre-set timetable well and had great communication with me about a large hidden problem that came up. My old roof was never properly vented and required over 300 sq ft of roof deck replacement plus the addition of baffles between the inner insulation and the roof deck to flow the hot, moist air up to the new ridge vents. My house is now noticeably cooler upstairs in this 90 degree Ohio weather this June due to the addition of ridge vents and baffles that Runyon installed. Yes it added another $1000 to the bill, but it had to be done to do the job right. The salesman suggested a few improvements to my well-worn wooden dormer fascia (replaced old wood with matching siding instead) and the removal of an ugly metal faux chimney around my roof s heater flue. I had not considered these ideas before the rep brought them up. The extra work ran up the bill another grand, but the finished roof looks so good that I am so glad I spent the extra bucks. My roof is flat-out beautiful to behold now. Plus, I had Runyon install a GAF roof system from the manufacturer, that is inspected by them after completion and guaranteed by them against any leaks for 15 years, all labor and materials included. It s called the GAF Gold Pledge Roof System. In conclusion, I am obviously very satisfied with my new roof and Runyon & Sons Roofing. I can recommend them without hesitation.

I have a ranch style home so it was a little more expensive. There were a few odds an ends that could have been better but overall i was satisfied.

VERY PROFESSIONAL. THIS IS THE SECOND TIME I HAVE USED RUNYON.

Don't use this company, it took many calls to get the first estimate. I spoke at length about the garage problem when he visited, but Mark forgot apparently. My reason for calling this company was primarily snow coming off the garage, the estimation only included the house but it was written in a way that one would think both the roof and garage were included. It was my memory verses his, so I didn't complain. In late October of 06, I called them and requested a estimate for the garage it took 6 calls to get him to the house. Same for the estimate 6 weeks. He said he would call in 2 weeks. He never called, in fact he lead me on from Nov till April. I have called at least 12 times in late Feb, he said they would be here to complete the job the first descent day and never showed. Now I can't determine if the original heat cable installed on the roof works or not. I had the electrical work done but the garage must be done before its tested. The garage is still not completed!!

They took the time and effort to give a good quote and did a good job.

Everything took longer than estimated because of a problem with ordering and obtaining soffit material and some delays with personnel availability. Workers very polite, helpful, friendly, respectful and knowledgeable. Site left very clean. Price seems high but so is quality. B grade because of delays.

Outstanding performance. Very expensive but Runyon understands roofing better than several other roofers we considered. The Camelot shingles are gorgeous. We have worked with many subcontractors over the course of our project and their workmanship has been excellent. They accept responsibility for their work and their status as a GAF master roofer shows in their daily work.

We called when Todd was over an hour late for our appointment. He called us back and said there was a computer scheduling error but he would come. He showed up much later than he indicated. Todd went on the roof and spent a considerable time up there and then explained the work that was needed and answered many of our questions. He seemed very knowledgeable. He told us he would write up an estimate and get it to us the following week. We called the following week to inquire about it and he said he would drop it off. We left messages but never received the written estimate. We had been very impressed with his presentation and were seriously considering them to do our job, so it is unfortunate that this occurred.

They were very polite and kept the area very clean. The price was a little high.

We were VERY grateful to Mr. McIntyre. Another company had told us we needed a whole new roof and Mr. McIntyre gave us very different advice including adding insulation that would help our situation. He took photos so we could see things that were up on the roof that we had not been aware of. In their packet, Runyon also included some consumer information I found helpful.

I called Runyon and the lady I spoke with was very helpful and informative and told me what I could expect if they were to do the work. The gentleman who was scheduled to do the work showed up at the time and date I had been told, corrected the problem and then called me to let me know what he had done. I am very happy with the work done and my experience with Runyon.

The job was beautifully done. The two installers very professional and knowledgeable. Like your reports show, they're the best.

OUR OVERALL EXPERIENCE WITH RUNYON & SONS WAS EXCELLENT. THEIR INITIAL INSPECTION WAS VERY THOROUGH. THEIR PROPOSAL WAS PROFESSIONALLY PREPARED AND EXPERTLY PRESENTED. AFTER THE PROPOSAL WAS PRESENTED THEIR FOLLOW-UP TO SEE IF WE HAD REACHED A DECISION WAS DONE SO AS NOT TO ANNOY US. WE WERE ALWAYS KEPT INFORMED AS TO WHAT PHASE OUR PROJECT WAS AT AS THE MATERIALS WERE ORDERED AND THE JOB SCHEDULED. THEY DELIVERED WHAT THEY PROMISED TO DO ON TIME. THEIR CREWS WERE VERY POLITE AND IMMEDIATELY RESPONDED TO ANY QUESTIONS OR CONCERNS. THEY ARE TO BE COMMENDED FOR THEIR CARE AND CONCERN OF OUR PROPERTY. WE WOULD HIGHLY RECOMMEND THIS COMPANY AND PLAN TO USE THEM AGAIN WHEN IT IS TIME TO REPLACE OUR GUTTERS AND DOWNSPOUTS.

POLITE, KNOWLEDGEABLE, VERY RESPONSIVE AND CLEAR.

EVEN THOUGH THE ACTUAL COST WAS $1500 MORE THAN THE ESTIMATE, THEIR WORK WAS EXCELLENT. THE CRAFTSMAN WERE NOT INTIMIDATED BY A 100 YR OLD HOME WITH AN INTERNAL DRAIN. THEY WERE CREATIVE AND TOP NOTCH.

A BAD EXPERIENCE. AFTER LOCKING IN MAX PRICE VIA CONTRACT, TRIED TO HUSTLE US FOR ALMOST $1,000 MORE. CLEANUP WAS POOR, THEY LEFT OLD NAILS ALL OVER THE DRIVEWAY AND OLD ROOFING MATERIAL SCATTERED ALL OVER THE GARAGE.