LMI Group
About us
Committed to customer satisfaction, our experienced full time staff will turn any home improvement or commercial renovation into a successful outcome.
Business highlights
Services we offer
Full and partial renovations (kitchens, Handyman Services, Insurance Claims and Restoration (Smoke, Sunsetter Awnings, basement, bathrooms, bedrooms), decks, doors, electrical, fire, painting & staining, plumbing, water), windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 5% | ||
| 5% | ||
| 5% |
"First and foremost, the details seem to be accurate as Ms. [Member Name Removed] has stated. LMI did visit the property on 9/8, and recommended that she contact her insurance company in regards to water damages in her kitchen and adjoining rooms. LMI also recommended a reputable mitigation company. But, LMI has not been back to property since 9/8. We don't have a Contract, and were only recently advised that the mitigation services had been completed. In response to Ms. [Member Name Removed] complaint, there are several details that are missing that she may or may not be aware of. First and foremost, after reviewing the details of Ms. [Member Name Removed] insurance claim, typical protocol is for us (LMI) to sit tight until the mitigation process has been completed. LMI was not informed by the mitigation company nor the client that the job had been completed and thought we would be receiving a phone call from either the client or the mitigation company. That may be what she is referring to by her call on 9/29. On Thursday, 10/5, LMI contacted the mitigation company and was then informed that mitigation services had been completed. LMI also had/has several questions as it relates to the details and the insurance coverages. On Friday 10/6 at 4:00 p.m., after several attempts, LMI was able to speak directly with the insured's Adjustor for which most of the questions were answered. Understanding the insured feels a high sense of urgency to keep this process moving, and now that certain questions have been addressed, LMI stands ready to proceed with the next steps. LMI has reached out to the insured (Ms. [Member Name Removed]) at 4:15 p.m. on Monday, 10/9, but she did not answer. A very specific message was left complete with cell phone numbers so that we could be reached even after hours. Respectfully, Richard J. Norris- Sales Manager LMI Construction and Maintenance."
"First and foremost, thank you for taking the time to submit this review. We do apologize for what appears to be a lack of response time as it applies to a return phone call. We did receive this client's voice mail on Monday, and tried to return the call on Wednesday, but did not leave a message. The client was contacted on Thursday via e-mail in hopes of getting a response. He did reply via e-mail with specific instructions on when it would be appropriate to contact him. The e-mail was answered, and per instruction, he was contacted on the following Wednesday via telephone. It is standard operating procedure to return any phone call within 24 hours of receipt. In this case, it did not happen as initial contact was attempted by telephone within 48 hours followed by an e-mail. We do appreciate this client taking the time to document his experience, and will strive to continually improve our response time as it relates to circumstances such as this."
"Thank you for the kind words [Member Name Removed]!"
"[Member Name Removed], thank you for taking the time to review and give us an "A"!"
"[Member Name Removed], It was our pleasure to do the handyman work. Look forward to serving you again."
"We really do have some great guys working with the team at LMI. [Member Name Removed], thanks for taking the time to review us."
"Thank you for the review."
"Our pleasure to work for you. Thank you for the many times you have called us for service."
"Another successful completion! Thank you for the opportunity."
i am a widow with three children. Not one old enough for school. I also work full time as a nurse in Lake county to support them. i do not know anything about construction. This is why I hired a contractor. I called for weeks leaving messages with ,Nancy, the secretary until finally the manager, Rick Tomlinson agreed to come out and see the work. He looked at in and tried to explain to me that installing dry wall first was his intention all along and that he was planning on coming back out to install backer board that I needed. Does this make any sense? Then he says to me, "I'm not admitting I did this, but I will send someone out to fix this along with the walls," I couldn't believe how shady this gentlemen sounded as he was saying all of this but I was just glad that he was standing by his work. I did at one point tell him that I respect people who own up to their own mistakes and that it was okay for him to own up to this. At that he left saying only that he would let me know when he could get someone back out to me.
For two more weeks I called leaving messages with Nancy. At two weeks and day I told Nancy I intended to call Better Business Bureau if I didn't get a call back. Finally I got a call back from Rick Tomlinson. He acted as if he had no idea why I was calling. He also denied sayings aging he would fix the mistakes but said he would only if I agreed to hire them to finish the entire bathroom. Unbelievable! Dishonest and seriously? You expect me to hire you for the rest? They messed up everything they touched. I asked to be refunded. He said there is no way he will give me my money back. Nice. Thanks.
1) No project was too small. I had a number of loose ends around the house that they tied up for me, like going into the attic to shop vac out the rodent droppings before we put in the new insulation.
2) The project manager, Tom. He was great to work with, always available and when there was a change to the project he always made it a point to let me know when it was done.
I plan on using LMI this spring/summer to replace my barn roof and fix some settling cement walkways around the house.
"We really appreciate the opportunity to make your home beautiful again."
-Quickly established a quote and timeline for repair
-Communicated almost daily about progress of the project
-Worked well with other contractors on the project
-Attention to detail was very good
-Professionalism of foreman was fabulous
-Project manager was knowledgable, flexible and incredibly accessible
I worked with LMI on the restoration of our vacation home which had an extensive amount of water damage. Our primary residence is hours away. I never had a moments concern that LMI wasn't taking care of my home like it was their own.
We had enormous problems with the remediation company. LMI came in and corrected the companies mistakes and completed the work they didn't finish.
Communication was incredibly important to our project manager. He wanted to make us happy with their work and we are!! He went above and beyond to restore, improve and add value to our home.
Basically, the work was great, the people are terrific and I'd recommend LMI to friends and family.
"What a great project! thank you for the opportunity to make the home better than it was. We enjoyed working with you."
"Restorations are enjoyable for our team as we are able to enjoy our customers delight when it is complete."
"thank you for the opportunity to serve you."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
5800 Andrews Rd., Ste 209, Mentor, OH 44060
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