CAROLINA FURNITURE CO

The owner was so nice and friendly upon ordering this set. Once we informed him of defects his mood changed. He stated that everyone has a different level of satisfaction and nothing is made perfect and we had to be understanding of this. He came out and made the repairs and ordered the replacements. While waiting for the new pieces we noticed and company did also that there was an indent across the top of the table. When you touched your fingertip across the line you could even hear that the laminate had unadhered itself to the table. Also all the repairs he had spent time on had failed. The fillers had smudged out and were obvious again and some of the stain had turned like cherry on this walnut finish just in a matter of 8 weeks. When they called to schedule to place the new pieces on, I left a message about this and that it was defective and we wanted a new table and chairs or a refund. I had to call back and talk to the owner because he didn't return my call. I spoke with Bill Pajak and told him of these issues and he said that the finish we picked will show everything and we obviously had a different level of satisfaction then his other customers. I told him that it was expensive and suppose to last, not show up new in this condition. He said he would have to get a Chromcraft representative involved and that he would give his honest opinion that our table had "minor imperfections" I told him that the laminate coming off of the table wasn't minor and that anyone is welcome and him to come check this out. He said to give him a day or two to handle this, this was Oct.22. We had received the table and chairs on August 7th. A week later on Oct.29th I had to call him back and I asked what the rep had said, Bill stated that he was in the middle of this process and had to finish it and he had a busy week the week before, I asked what that meant and I asked if he had even called them yet, he said "no". I told him he had informed me only a day or two and it had been a week and that I wasn't going to go away. Out of no where he got very loud as if he had an audience and said " you don't have to threaten me and be an in-your-face type of customer" I was in shock!! This soft spoken friendly business owner had turned belligerent and unprofessional in a matter of seconds. He kepted saying loudly how offended he was that I was threatening him and he wasn't going to listen to me, I kept telling him that I did not threaten him in anyway and I just said I wasn't going to go away and that he was dodging us. He said have a nice day and hung up on me. My husband called him back, who had listened to the whole thing, and told him not to talk to me that way or act like that and Bill told him that if my husband didn't listen to him that he was going to hang up on him too. Bill told my husband "you are not experience or educated enough about this type of thing to make a decision whether or not it is defective". We were so insulted!! My husbandoffered to bring it back and we would just get a refund and he said "That's not going to happen". He kept going on about level of satisfaction and how much time he spent repairing the defects that day. My husband again informed him that all the repairs had disappeared and that the laminate was coming unglued from the table top. We cannot discuss this any further with him, he is so unprofessional and isn't going to do anything about it. We were so upset, he was so nice when we ordered it. He had already gotten paid and now was cruel to us. We are now going through Chromcraft and the Better Business Bureau to help resolve this issue. We will never buy from him again and I hope no one else ever gets treated like this. I'm still in disbelief that someone in sales or a business owner can speak to and disrespect their customers in that manner.