SERVPRO of Delaware, OH
About us
WE ARE A 24 HOUR EMERGENCY BASED BUSINESS. OUR PHYSICAL OFFICE HOURS ARE MONDAY THROUGH FRIDAY, 8AM TO 5PM. OUR TECHNICIANS ARE AVAILABLE FOR EMERGENCY SERVICE AT ANY TIME OF THE DAY OR NIGHT. WE CURRENTLY EMPLOY 12 INDIVIDUALS. SUBCONTRACTORS AND TRADE PARTNERS ARE USED OFTEN IN OUR BUSINESS FOR SERVICES THAT COINCIDE WITH WHAT WE PROVIDE IN -HOUSE. ALL PARTNERS ARE CHECKED YEARLY FOR INSURANCE AND LICENSING REQUIREMENTS. WE DO CHARGE $75.00 FOR ALL ESTIMATES. THIS COST IS USED TOWARDS ANY WORK WE PROVIDE FOR YOU. WORK PERFORMED AFTER-HOURS AND ON WEEKENDS OR HOLIDAYS ARE SUBJECT TO HIGHER CHARGES. ESTIMATES ARE PROVIDED BEFORE ANY WORK IS BEGUN PER OHIO LAW. IF YOU MENTION ANGIE'S LIST WHEN SCHEDULING SERVICE FOR CARPET OR UPHOLSTERY CLEANING, A 10% DISCOUNT IS AVAILABLE. ALL OTHER SERVICES ARE NOT ELIGIBLE FOR DISCOUNTS.
Business highlights
Services we offer
AND DUCTS. EXPERIENCE IN BOTH COMMERCIAL AND RESIDENTIAL WORK. THIS FRANCHISE HAS BEEN FAMILY OWNED AND OPERATED SINCE 1986., BIOHAZARD, CARPET, CLEANUP AND RESTORATION FOR FIRE, MOLD, UPHOLSTERY, VANDALISM, WATER
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 17% |
We received our detailed estimate within two business days (there was a ton of measuring and calculation needed for our large family room with cathedral ceilings).
Keith offered to have the Duct Cleaning experts to stop over and determine if a vacuuming was necessary. They met me at the house and inspected several ducts, returns, and the furnace. After the inspection, they advised me that no duct cleaning was necessary and they would just be taking my money unnecessarily. It's great to know there are still honest companies out there that aren't always after the almighty dollar!
We are in process of scheduling the cleaning. I will update this review afterwards.
"Thank you so much for taking the time to give this review. We are so glad to hear that Keith was helpful and that our duct crew was professional and honest about the work that needed to be done. It helps us know that each of our staff members represent our values appropriately. We appreciate this feedback and look forward to working with you in the future!"
"Thank you so much for taking the time to review us. We are so pleased that you found our services to be helpful and efficient. We are most excited to be able to share this with our team, and we will be recognizing Walter and Chad for their dedication to the high level of customer service that we strive to maintain."
"We sincerely apologize for your poor experience with us. Upon reviewing this file, it was determined that not enough information was obtained on the initial phone call taken by our office staff. The estimator was not given the information he needed to be prepared regardin the ladder. As for the secondary contractor being needed, it was determined that the mold problem was not visible and that the only way to discover the amount present was to bring in a company that does air testing for mold spores. It is a conflict of interest for a cleaning company to do air testing in our opinion. Again, we apologize for your experience with us and the lack of explanation that was provided to you regarding the work necessary to remediate your mold problem."
Licensing
State Contractor License Requirements
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