Lewis Center Property Management Pros

They power washed and changed a filter

They are not responsive when issues arise. They assured me they checked my property at least a couple times per year. When I sold my property the last renter who was there for 4 years smoked in the house. This was a violation of the lease. As a result I had to paint the entire house and replace all the carpet not to mention many other repairs. It was not a good experience.

My wife and I entered in a year agreement with Real Estate Pro's on 1/9/14. The up front effort and engagement with us had no concerns. However once we were a few months we realized their actual situation. During a late payment from our tenants during our October to November 2015 cycle our bill showed no payout amount to us. And the payout received by us was even lower than the fees assessed. While they did try to add some back in the next month a $96 gutter cleaning appeared when I requested to them that they call me with all maintenance concerns as I wanted to fix all I could and there was no call from our tenants to request this service which I already complete twice per year. And most times we would call in and leave a message with no response. We missed our chance to stop our contract at a year so we decided it was in our best interest to pay the roughly $618 termination fee to end this. We hand delivered a 30 day notice on 2/29/16 and requested if there was anything else needed. On 3/28/16 I again stopped in due to no response from phone calls to verify that everything was on schedule to terminate in 2 days. I was at that point notified that both renter and tenant had to complete an electronic termination agreement. This email was not received until April 14th which was 15 days past our termination date. At that point we were still requesting our tenants $1100 in security deposit and our $500 in operating expense back from them. We received only $1442 back. We followed up with calls (again with no response) and emails on 5/8 and 5/19 requesting why we were shorted $58. Don't expect any returned calls and be wary of special fees!

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We have an investment property and we were having trouble getting property managers to assist us or take on the responsibility. We don’t like the neighbourhood and we had difficult tenants that we needed help with. This company was the only one we found that did not run away and said that they could handle the situation and could help us with current tenant. They could also help us find new tenant. And ever since they took over, we don’t get any more calls like we used to get all the time with our tenants having to resolve small issues. We have not had any issues at all.

Not good. First they schedule a showing the day we are moving out. Moving trucks, people, boxes everywhere. It wasn't how i wanted my house to be seen. Then they show up late and i basically did the showing myself unannounced. Somehow the person loved it anyhow and the place rented. During last year's winter a pipe froze and broke. They fixed the pipe for $900 but didn't fix the problem. Air was still leaking into the house through the door. Two weeks later same pipe beaks again but tenant is out for the weekend. $2000 for flooding damage and broken pipe. Plus a 6 month ordeal to get the thing fixed and turned into insurance. Fast forward tenant moves out and i get the move out report. They recommend $12000 worth of fixes and things to spruce up the house. One item read replace light bulb $65. Had my brother fix all major repairs for $130. He didn't charge me $65 for the light bulb either. So I tell them my brother had done the work and they ask did he also do the cleaning? I said yeah about that. Why does the house need cleaned? Didn't the our going tenant clean it? They said we can't and I quote " Unfortunately we have no control over how people leave the home. They are given guidelines to follow and we stress heavily the importance of doing so but ultimately we can not make anyone do anything they don't want to do. Your tenant did not vacate leaving your home in bad condition or even dirty. We are required by law to have the home cleaned before we move a new tenant in." Why the h*** do i pay these people? To frustrate me? I thought i was paying them to move people in and out of my house and to take care of my house on my behalf. How do you let someone move out without cleaning to whatever legal standard they are refering too? Do not use this company. The pricing might seem attractive but not only is it more expensive the service sucks. They take the first months rent all of it. Each month after is $79 plus the crappy service. Then it's $250 to renew a tenant or another first months rent for a new tenant. Oh did i mention you get free frustration all year round, no extra charge.

Real Estate Pros has managed a condo I own in Lewis Center for the past two years and they refuse to return the tenants security deposit to me or to the tenant. They also refuse to return my $500 maintenance reserve. Six months after the tenants rented my condo there was a leak in the bathroom ceiling in which Real Estate Pros never addressed until the tenant had to call me and inform me of the issue. When I called Real Estate Pros to inquire about the situation they assured me a contractor was handling it. When I asked why they did not go through the condo association, the response was, ?oh, it?s a condo?? I notified the condo association and after two months of neglect from Real Estate Pros the pipe leaking in the attic area was fixed. When my annual contract was up I talked to Sean Hinely, who referred to himself as the owner and apologized for the missteps taken by Real Estate Pros and informed me that he had some bad employees that he had fired and convinced me to continue another year with his new employees. So I agreed and even added my wife?s house in Pataskala for Real Estate Pros to manage. That soon turned out to be a mistake. As we were cleaning her house before a new tenant was to move in, Real Estate Pros entered the house without our knowledge, put the inspection plate back on the water heater, tightened a screw in the refrigerator handle and put some sort of chemical down the laundry room drain. My wife knew someone has been in the house because the front door was left unlocked and the door from the laundry room to the garage was left wide open. When she asked Real Estate Pros if they have been in the house, they assured her they have not. However, we soon received a bill for almost $100 for conducting maintenance in the house. When we went to Real Estate Pros office and talked to Brett Stone, Director of Operations about the matter he was very defiant and rude. When I asked if this was going to be worth losing two properties over, he continued to be defiant and rude. At the appropriate time my wife and I both submitted thirty day notifications that we will not renew the contracts with Real Estate Pros as per contract instructions. They then sent my wife a ?mutual Agreement? document in which they are demanding be signed before releasing the security deposit. We took this document to an attorney who advised us not to sign the document. Our attorney noted that there is nothing ?mutual? about the agreement. We are to pay Real Estate Pros legal fees and three times the amount of the deposit if we go to court. It also requires that we would not disclose anything negative about their company. We refused to sign the document and informed them there is nothing requiring that we have to sign the document before they release the tenants? security deposit and our maintenance reserve funds. My contract with Real Estate Pros expired April 26, 2012 and the tenant received a letter stating: Real Estate Pros will no longer be managing the home in which they currently reside, that they will not be in possession of their security deposit after the conclusion of the April accounting month and that their security deposit will be disbursed to the owner. The tenants lease was up the end of May and to this date Real Estate Pros has refused to return the security deposit to me or the tenant and refuses to return to me my $500 maintenance reserve. My wife's contract has also expired April 4, 2012 and her tenants lease will be expiring June 30, 2012 and Real Estate Pros refuses to return the tenants security deposit and $500 maintenance reserve to her.

See above

I've had no real problems to speak of with Columbus Real Estate Pros. We had been trying to sell the house for over 2 years in this horrible real estate market, so we decided to try and rent it for a while. There is one issue: they made a mistake and applied the tenant's rent payment to the wrong landlord/tenant and subsequently had an eviction notice sent to my tenant. The tenant called me practically in tears asking what was going on, and I contacted CREP to get to the bottom of it. CREP admitted a mistake and ate the fees and costs associated with the mistaken eviction notice. My comment was that I thought they should have inquired from the tenant where was the rent, and also notified me (landlord) prior to the eviction notice, neither of which was done. One minor dissatisfaction is that they collect the rent on the first, but it is not disbursed until the 25th. They have my money to play with for 25 days, and I think this turnaround could be improved.

I have two rental homes and I am using CREP as property managers for both of my homes. I have found everyone that I have worked with at CREP to be very professional and polite to me. They were able to rent both of my homes within a short amount of time (1 month for one home and approx 7 weeks for the other home). The first home was rented for $50 less than what I was asking and the other home was rented for $100 less than what I was asking....but that was the market conditions at the time. As far as I am aware, both of the tenants are "good tenants" and appear to be taking good care of my properties. CREP did a very thorough and complete background check on the tenants and they asked me ahead of time if I would allow pets and I said yes. Then when the tenants actually moved in, they called me a second time to tell me about the pets (cat/dog/breed of dog) and again asked if I was ok with it. They collected a pet deposit fee and forwarded that to me. They have taken care of all small repairs that have been needed for the homes. I understand that there are odds and ends that need addressed on occasion and I appreciate the fact that CREP takes care of all of it and I do not have to be bothered with it. They give me an itemized report of the repairs that were done and the costs associated (and they have all seemed like fair costs in my estimate). Overall I find CREP extremely professional and easy to work with - they are head and shoulders above the previous property manager that I had and I feel that they address all of my questions and concerns. The only negative I see is that it takes quite a long time to actually receive the rent money. Money that is collected in the current month for rent is not given to the property owners until approx the 25th of the month, but the money is direct deposited into my bank account, which is convenient.

CREP was amazing before the move in. They accommodated our unique needs, renting sight unseen from out of state, and were polite and helpful. After the move in, however, we were very displeased with the service. There were major appliances missing that took over two weeks and several phone calls to get replaced. The air conditioner was broken, and despite many calls and service calls, it was not repaired until the work was preformed by an outside company 3 months after we moved in in June. There were no curtains or blinds in the house when we moved in, because the previous tenant threw them away (they were in the outdoor trashcan when we moved in.). We were told that we would be reimbursed for the cost of blinds, and after purchasing and installing blinds in the house and submitting the receipt twice, we were never reimbursed. Some amenities that were advertised were in horrible shape: the deck cushions were moldy, the hot tub water was green and came with no instructions, the grill was rusted through. We replaced all at our expense. We wrote a letter to the head of the company in October expressing our displeasure and asking for a remedy for some of the issues we were having and it took a couple of phone and e-mail follow-ups before we got a form response saying that they were forwarding the letter to the landlord. We never heard back. We were glad when our landlord switched management companies.

Jody McCague @ Columbus Realty Professionals was the most confident, communicative, courteous, and knowledgeable real estate agent we have ever dealt with. She showed us 24 homes in 2 days, with 2 days notice and we decided on a bank owned home. She made sure we had an answer from the bank about our offer within 24 hours, incredible! She kept in communication with us each step of the way and in 6 weeks, we own our home for the price that we could afford! She sat with me through the entire closing, working as an advocate for me with the closing agent. She knows more about FHA loan, 203K loans and the paperwork at a closing than a lot of closing agents know! I would suggest that if you are interested in purchasing property in Columbus, Ohio that you give Jody McCague a call! She is nothing short of the best!

This has been a very stressful experience. I have never treated so rudely by a service provider.