Ace Fence & Deck LLC
About us
Ace Fence & Deck is licensed throughout Central Ohio and is looking to take the gamble out of improving the exterior of your home. The good people at Ace Fence & Deck are friendly, knowledgeable and willing to work a project that suits every budget. Ace wants to help you claim all of your property while providing a safe place for your children and pets. We have a wide selection of everything from traditional wood to maintenance free vinyls and aluminum. Additional email - [email protected]. Additional fax - (740) 862-5727. Additional phone - (800) 919-4223 & (614) 751-8054.
Business highlights
Services we offer
Fences, decks, gazebos & railing., patio enclosures, screen rooms
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 2% |
"We spoke with the homeowner on Monday April 9, 2012, the homeowner claims the telephone transcriber from Angie’s List mixed up her words and did not accurately depict what she had said. He didn’t make any negative comments, but his wife might of. But he didn’t think there should be any reason why after walking the fence that day. There are a total of 6 boards that we will be replacing at no charge to the family & I expressed that if we had known they had been dissatisfied we would have been out as soon as they had called. Our installation agreement was for 3 weeks from July 9th. of 2010 weather permitting, this was clearly underlined at the point of sale. Work commenced on Tuesday august 3rd. of 2010. The holes passed inspection on Wednesday august 4th. of 2010. The fence was completed on Friday august 6th. of 2010 not on may 11, 2011.The fence passed final inspection on Monday august 9th. of 2010. Until receiving this review our office has not heard from the member. Realizing this fence was installed nearly 2 years ago. I feel that it is very important to address all of the member’s issues with the fence. 1. To date we have no record of any other service request, since being completed on 08-05-10. The member received a one year labor warranty on the reverse of his contract. Specifically warranting gate operation and leaning. With the only exclusion being, ground settling. 2. The member is fortunate enough to live in one of the few municipalities that not only requires a fence permit, but also requires a hole inspection and a final inspection. Both passed inspections. 3. Warping is a natural occurrence with all woods. Therefore cannot be warranted against. Cedar has proven to have the least amount of warpage in a fence application.. Cedar is still the most popular choice of wood for fencing. 4. it's entirely improbable that there were certain boards saved for the end of the installation. Wood is not perfect. We know that, that's why on all projects a sufficient number of boards are ordered for each project so as, to only use the best available. Cedar fence lumber does have knot holes. Knot holes do not grow in size after being installed. The member had the option at the time of completion to not sign the completion forms if he was unhappy with those boards upon his inspection; For that matter call after a short while and request us to change them out, especially being so visible from the yard. 5. A high pressure sales presentation is certainly not what I practice. I’m extremely proud of our high rating with Angie's list and would never do anything to ruin that. This includes high pressure. I let ace's reputation speak for itself. 6. We have developed a different method for removable sections and would be happy to change yours to the new style. 8. Rest assured all of ace's crews are well qualified or else they would not be installing for ace. As always, our company goes above and beyond to satisfy all of our customer’s needs and wants. We appreciate the members feed back and we will continue to strive towards excellent customer service."
Rob spent almost two hours with us the during the first meeting, sharing ideas, previous completed job photos and estimates of the various options we were considering. Over the next couple of weeks Rob answered several questions (with prompt return phone calls) and visited us again to finalize the plan. I had a specific time that I wanted the work done and had planned ahead, calling Rob a couple of months before I wanted the work done. Rob took care of submitting all the paperwork to both the township and my subdivision for approval and was ready to start everything on time. The work did take a little longer than I expected but that was due to circumstances beyond our control - the weather. Between the heat and the rain, the work was done within about a week. Rob's crew did an excellent job and Chris, the leader on my job really paid attention to detail. When rebuilding my stairs the way I wanted them, he realized that the vinyl railing construction was probably not going to look like I wanted it to. Before going any further, he brought the issue to my attention and then suggested a solution which worked out perfectly. There were a couple small issues that came up during construction, but Rob was excellent about checking in with me, returning my phone calls ASAP, and working with me to make sure everything was completed exactly how I (and of course my father) wanted. We now a have a beautiful new covered deck and I must admit, my father was right! We have used the deck more in the past couple of months than ever before thanks to Rob and his crew.
"We apologize for this inconvenience and we are sorry we have not been able to help you with your project yet. We have been in contact with our Angie's List account manager and were unable to come to a conclusion on why we are not receiving your emails though Angie's List. We have everything set up correctly with our account and have been receiving emails from other members. We also have checked our phone records and we have been unable to locate your name and number, we did have 3 calls that were identified as private/unlisted, in which we do not know who placed the call. We have several different phone numbers that we use throughout central Ohio, we are curious as to which number you were dialing. It is not usual for us to receive reports like this; we greatly apologize for any miscommunication and would love the opportunity to provide a free estimate for your project."
Licensing
State Contractor License Requirements
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