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Integrity Windows, Doors & Siding

4.8(
140
)
Window Glass - Install or Replace, Mirrors - Install or Replace, Glass Shower Door or Enclosure Installation,

About us

Integrity Windows & Doors serves the Greater Cleveland area from our one location in Lakewood, Ohio.We are a family owned and operated business. We offer windows and doors for every budget and every location in your home or business. All our windows and doors are manufactured right here in Ohio. Since Integrity is a locally owned business we are committed to buying locally whenever possible. We realize local businesses are the lifeblood of our community. When we keep our dollars in the city, every purchase contributes toward our schools, our culture and the well-being of our friends, families and neighbors.

Business highlights

21 years of experience

Services we offer

Doors & Siding. Windows and Screen Repairs, Kitchen Cabinet and Glass Doors, Windows

Accepted Payment Methods

  • CreditCard
Reviews
4.8140 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
3%
2
1%
1
2%
Write a review
Showing 1-25 of 140 reviews
Cindy S.
Jun 2022
1.0
He started the job but won't come back to finished and repair the molding on my sliding door. He won't back his work and we don't know what else to do other than to right a review.
Eric V.
Dec 2018
5.0
Yes, I recommend this pro
I hired Integrity Windows to replace 40 double-hung windows in a century-old apartment building. Their estimate was the best price I received. The windows and the crew arrived on the date promised. They were very efficient (40 windows in 1.5 days) and courteous to my tenants, who are very happy with the windows. I'm also pleased with the high quality of the work: the trim work, caulking, and cleanup afterwards. Thank you Tim and company for a great job!!!
Response from Integrity Windows, Doors & Siding

"Thank you for taking the time to write a review. We got lucky with some nice winter weather to make the 40 window Christmas wish come true :) Regards, Cary J. Slabaugh Owner Integrity Windows and Doors, LLC 13723 Madison Avenue Lakewood, OH 44107 216.221.5800 office www.WindowOhio.com"

Daniel D.
Nov 2018
5.0
Yes, I recommend this pro
I needed a storm door for the front of my house and thought it would be a pretty easy process to install - so I planned on just going to Home Depot and having them do it...after they measured they found it was 'too technical' of an install for their skill level. I got in touch with Integrity and they did a great job at giving me an explanation of why the install would be difficult and what they could do. Because of some of the decorative molding around the front door, there would need to be a little bit of customization for the door itself. The owner worked with me each step of the way and set up the measurements, ordered the custom door and install. Jim, who came to do the install, was very nice and was done in about 2 hours - even though it was really cold/snowing outside. From first contact to install was only about 4 weeks which is exactly what the owner said it would be. I appreciate Integrity for their help in the door install and will look to them for future door/window needs.
Response from Integrity Windows, Doors & Siding

"That was a custom expander storm door. They are rare but, having an experienced crew prevents lots of future problems. Thank you for supporting a local business! Regards, Cary J. Slabaugh Owner Integrity Windows & Doors, LLC 13723 Madison Avenue Lakewood, OH 44107 216.221.5800 office www.WindowOhio.com Windows Doors Siding"

Teresa A.
Aug 2018
5.0
Yes, I recommend this pro
$2,300
Fantastic!!
Response from Integrity Windows, Doors & Siding

"Thank you for taking your time to write a post! Glad everything came out great. Regards, Cary J. Slabaugh Owner Integrity Windows & Doors, LLC 13723 Madison Avenue Lakewood, OH 44107 216.221.5800 office www.WindowOhio.com Windows Doors Siding"

Jeremy K.
Jul 2018
1.0
$7,000
I had a hinged front door and a sliding patio door replaced at my home this past December. The front door installation took place with relatively few issues. The sliding patio door has been a nightmare the entire time due to Integrity's inability to install a functional product. The first door was shipped to them badly damaged, and they installed it on the rear of my house temporarily (see pictures) because they only realized the damage after they did a rough tear-out of my old door and could not re-install it. During this time, the wood frame of the door which is normally encased with metal was left exposed to the weather for about two weeks during December in Ohio (again, see photo). They returned to re-install a second patio door a few weeks later (mid-December), and by mid-May, both panels of the door had bowed to the point that it would no longer close (additional photo). Their third attempt to install the door failed today when they returned to my home and 'discovered' that the manufacturer had sent them two interior panels, rather than one interior and one exterior panel. They re-installed only the interior panel, told me it would be fine and then left. (The door was still under warranty, so the replacement panels would have been of no cost to them either, other than the time needed to install.) I realized that unexpected issues can arise with work like this, but there is literally nothing I want from this company at this point since they could not do the job correctly given three different opportunities over several months. Wildly disappointing. I am actively telling folks to avoid this company if at all possible. I'm also guessing this review will prompt some contradictory denial from Integrity, but I've tried to restrict this review to verifiable, documented facts.
Kandi T.
Apr 2018
5.0
Yes, I recommend this pro
They are here immediately within the next day to cake of the issue right away. The owner came and inspected the work to make sure that everything is done correctly and they cleaned up after themselves. They worked with my insurance company.
Response from Integrity Windows, Doors & Siding

"Thank you for the repeat business! Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

Jeff M.
Mar 2018
5.0
Yes, I recommend this pro
Integrity did a great job. No complaints.
Response from Integrity Windows, Doors & Siding

"We always welcome your comments. Thank you for the business! Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

MARTHA L.
Oct 2017
5.0
Yes, I recommend this pro
$870
Very well. The salesman, the person who measured and the installer, were all very professional.
Response from Integrity Windows, Doors & Siding

"3 for 3 ! We will take that every time ! Thank you for the business and taking the time to post your comments. Cary J. Slabaugh Owner Integrity Windows, Doors & Siding"

John C.
Oct 2017
5.0
Yes, I recommend this pro
Installer was very courteous and professional, Door looks great
Response from Integrity Windows, Doors & Siding

"Glad your happy with your new door. Thank you for the business and taking the time to post your comments. Cary J. Slabaugh Owner Integrity Windows, Doors & Siding"

Janine D.
Jul 2017
5.0
Yes, I recommend this pro
They talked about the quality of their products and provided excellent information. We decided that we didn't need to replace the storm doors at this time, but we would be happy to contact this provider for future needs.
Response from Integrity Windows, Doors & Siding

"It's no always about getting the sale! Thank you for the business and taking the time to post your comments. Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

LILLIAN N.
May 2017
5.0
Yes, I recommend this pro
.
Response from Integrity Windows, Doors & Siding

"Thank you for the A :) Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

Amy D.
Apr 2017
5.0
Yes, I recommend this pro
$545
I hired Integrity to replace an ancient, broken window in my garage with a tempered, obscured glass window for increased security. I chose Integrity over a competing vendor because they took the time to actually send someone out to do the estimate in person, rather than relying solely on photographs. In addition, the pricing was very competitive for the tempered glass. The new window was installed flawlessly and integrated perfectly with the existing frame and siding -- I could not have been happier. The email and phone interactions prior to the installation were also very positive and better than I've had with other contractors.
Response from Integrity Windows, Doors & Siding

"You forgot the most important part! All this for just 1 windows :-) Who installs one window anymore? Thank you for the business and taking the time to post your comments. Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

Karen T.
Apr 2017
5.0
Yes, I recommend this pro
$950
On Ash Wednesday my back storm door blew open 3 times from horrible wind. It broke the door mechanism and pulled it out of balance on the frame. I was told I needed a new door. I searched AL and since I live in Lakewood I went there first. I had done some research. I was immediately impressed with the knowledge, suggestions, and information I was given. I decided I needed to look no further! I ordered a green door with a slide in the glass and had a dead bolt put on it. I had to wait 3 weeks but the door was worth the wait. It is solid, well constructed. The man who installed it was here 3 hours getting it just right. My USAA insurance paid for part of it because of wind damage! The installer was on time and helpful. I would give this company an A+ and would definitely recommend them. I liked choosing a local company in my city also. Keep up the good work! A Very Satisfied Customer
Kandi T.
Dec 2016
5.0
Yes, I recommend this pro
$1,785
Late November, someone broke into my house and came through the back entry door breaking the door and parts of the threshold. That night I called Cary and left a voicemail message regarding needing his service. He called me back the next day (morning). I used this company to replace my windows and my side door and experienced outstanding service. Cary remembered me and made sure that I was ok after the incident (burglary). He worked with my insurance company on the estimate and was quick to offer any other assistance. The staff that assessed the door made sure that the broken door was secure until the new one arrived. About 2 weeks later, the new door arrived and it was installed. The installer was detailed oriented and ensured that I felt comfortable with the completed work. The staff was prompt, knowledgeable, friendly, and cleaned up afterwards. I highly recommend this company and referred them to my relatives in the past that also had the same exemplary customer service experience that I had.
Response from Integrity Windows, Doors & Siding

"Thank you for remembering us and telling others about our service! That is the only way our business will continue to grow without spending tons of $$ on advertising. Thank you for your business! Cary J. Slabaugh Founder/Owner Integrity Window Co. Windows * Doors * Siding"

Jim M.
Dec 2016
5.0
Yes, I recommend this pro
$1,495
It was excellent. They provided fantastic service. They were excellent. My wife said the installers were fantastic.
Response from Integrity Windows, Doors & Siding

"Our patio door installer Tim really knows what he is doing. Glad you noticed. Thank you for the business! Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

LAURA G.
Nov 2016
3.0
$2,640
We chose them based on Angies List ratings and location. They came over and gave an estimate which seemed fair. The guy who came to measure the windows was having problems measuring our old metal casement windows because they had internal storms/screens with frames covering the windows. I suggested that he measure from outside or remove the frames (we had already signed contract) but he said he had it. Turns out his measurements were inaccurate and when the windows arrived there were large (over an inch) gaps. The installer said windows should have been a little larger. Installation seemed to go ok but the installers did not show us how to operate the sliding windows or how to remove them for cleaning. Installers left smears, sticker residue, and smudges all over the glass and when I tried to take them out for cleaning a few days later they would not come out. Installers came back and they started shaving off part of the window on the bottom when they suddenly discovered that the sliding windows have wheels on the bottom that are adjustable. Made me think they have never done this before! There also did not appear to be any supervision of the job, which I would have expected since the installers may not be very experienced (based on wheel issue). They cleaned the windows and left, and windows seem to be ok but we will find out when the weather gets cold. Email communication with owner was fine (he offered to bring everybody over to discuss the mismeasurement issue but it was only a couple of inches so I declined, I just wanted to know how to take them out). However the installers came early the first time without calling and also showed up unexpectedly to make repairs without calling, which isn't very professional. We need to replace downstairs windows but we will use somebody else next time.
Response from Integrity Windows, Doors & Siding

"ABSOLUTELY NOT TRUE! We did not get 155 "A" ratings with only 3 "C" ratings by acting this way. I begged the home owner to allow me to personally come see the problems. She would NOT let me come over to the house and said "Everything is fine...we love the windows" Because there were no problems and the husband stated that fact to my installer. It is completely unfair that there is no court of facts on Angies's list. If this was a court room the judge would have thrown this claim out. In Angie's world you make any claim you want and there is nobody to yell "objection your honor"! At least other venues like BBB...there is such a fact checker. But not here in blog world! It's very disheartening when you work so hard at doing the right thing at building a business to support your family and people careless of what possible damage could come to a company. Unbelievable! Cary J. Slabaugh Owner 13723 Madison Ave Lakewood, OH 44107 216-221-5800"

Margaret B.
Oct 2016
5.0
Yes, I recommend this pro
$13,000
Very well. The crew was very professional, and you can tell they are very skilled, and the quality of the windows is very good. We have hired them for doors, and we will be hiring them for our second house for windows and siding.
Jill M.
Aug 2016
5.0
Yes, I recommend this pro
$4,000
Great! Helped us order the most cost-effective solutions, was ready for installation earlier than expected, installation went quickly and smoothly.
Joseph & Evelyn C.
Aug 2016
5.0
Yes, I recommend this pro
unknown
Response from Integrity Windows, Doors & Siding

"Thank you for the busines! Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

Carol W.
Aug 2016
5.0
Yes, I recommend this pro
$10,000
unknown
Jean S.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Judy M.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Steven H.
May 2016
5.0
Yes, I recommend this pro
$1,900
unknown
Alicia L W.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from Integrity Windows, Doors & Siding

"Glad you are happy with everything! Thank you for the business and taking the time to post your comments. Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

Brenda T.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from Integrity Windows, Doors & Siding

"Glad we were able to get to you quickly! Thank you for the business and taking the time to post your comments. Cary J. Slabaugh Owner Integrity Window Co. Windows * Doors * Siding"

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Showing 1-25 of 140

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Integrity Windows, Doors & Siding is currently rated 4.8 overall out of 5.
Integrity Windows, Doors & Siding accepts the following forms of payment: CreditCard
No, Integrity Windows, Doors & Siding does not offer free project estimates.
No, Integrity Windows, Doors & Siding does not offer eco-friendly accreditations.
No, Integrity Windows, Doors & Siding does not offer a senior discount.
No, Integrity Windows, Doors & Siding does not offer emergency services.
No, Integrity Windows, Doors & Siding does not offer warranties.

Contact Information

13723 Madison Ave, Lakewood, OH 44107

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