AIR RITE SERVICE INC

"Thank you for the kind review and also for your business! We appreciate it very much. We do lots of work in Rocky River so we're so glad to have another happy customer! Thanks again, Dave"

"Thanks for the great feedback and positive review. We're always so glad when customers turn to us over many years. We have some customers that have been with us for 1 year (thank you!) and 40+ years (thank you!!!!!!!!!!!!). Again, glad to hear you're happy......Dave"

"Thank you for the positive review. We really appreciate your being a longtime customer!"

"Mr. [Member Name Removed], Thank you for the great review. As you know, we're really a diverse company with a large showroom and much more resources than a typical HVAC company. We take great pride in our customers, like you, that use us over-and-over again. Thank you again for your kind words and loyal patronage! Dave"

"Thank you for the great review! We have lots of customers in Westlake who have been using us for 10, 20, 30, 40+ years. We love Westlake! Best regards, Dave"

"Thank you for the great review! We have lots of customers in Westlake who have been using us for 10, 20, 30, 40+ years. We love Westlake! Best regards, Dave"

"Thank you for the great review! Brooklyn is one of the communities that Air Rite did quite a bit of work in starting in 1955 or so. We appreciate your kind comments. Thank you again! Dave"

"Thank you for the great review. We try hard for all customers....Angie's List patrons and everyone else. We appreciate your rating very much!"

"Thank you for the great review!"

"Thanks for the great review! We really appreciate it."

"Thanks again for your continued business and positive experience ratings!"

"Thanks for your continued business. We very much appreciate it!"

"Thanks for the great review!"

"Thank you for the great review!"

"Thank you for the great review!"

"Thank you for the great review!"

"Thank you for the great review!"

"Thank you for the great review!"

"Thank you for the great review!"

"Thank you for the great review!"

"Regarding the comment about being "rude"....no one deserves this. If it's true, as owner, I will get to the bottom of this, examine the facts, and do what I can to make sure it doesn't happen again. My direct apology to [member name removed] and his negative experience with us. Regarding our "no show".....It's also our fault. We still haven't learned our lesson after 60+ years in business that sometimes we have to say "no". January 7th, 2014 was the coldest day in 20 years - minus 12 degrees with 30 mph winds. We should have told this caller we probably wouldn't make it and to call another company. We had an unreal backlog of no-heat calls and truck problems (from the cold), and we did what we could, but it obviously wasn't enough. If you are reading this and NOT already one of our customers, please understand that every highly rated company, like Air Rite Service, has been running a successful business for years. Thus, we also have a huge, happy customer base of those that do regular / annual preventative maintenance and service. When extreme weather hits and your furnace or air conditioner isn't working, expect delays because these companies must service their existing customer base. Fishing for a new company on Angie's List when extreme weather or similar situations happen could end up being disappointing to you. My advice to anyone would be to do annual maintenance on your furnace, boiler, or air conditioner with a company with whom you feel comfortable. Establish the relationship “now”, not when extremes hit. In conclusion, thank you to all our long-time customers who know that we're still and always will be one of the most honest, responsive, and capable companies in Cuyahoga County"

"We are very sorry that we could not make it to [removed member name] house on this particular day. This is a direct apology to him and hope he can somehow forgive us. We realize how important it is to have properly working humidifier when it starts to get cold (his was leaking). Regarding this event: It was the first Monday of the coldest weekend so far this year. We did believe we could perform his service as promised, but the blustery, unseasonably cold weather unexpectedly kept our service crews working overtime to restore heat to our customers that had none. We couldn't "pull off" the service technicians who were repairing systems and leave customers without heat. Also, we didn't know exactly how long “active” service calls were going to take - because repairs aren't diagnosed until we get to the job. Some times they run over. We simply ran out of resources this day. Air Rite does everything in its power to get to all promised calls, do them in a reasonable time frame for a fair price, and move on to the next call. This is the reason this family business has been continuously in operation for over 60 years, as well as a multiple Super Service recipient. We have learned from this review and the tips it provides on how we can refine our communications with customers, especially new ones with whom we have no history of working together."

"Thank you for your review. We thought the Deal the customer was mentioning was removed, but in fact it wasn't. This caused a delay for which we are apologize. If the Big Deals become easier for us to administer, we might post them again someday."

"Thank you for the great review!"