Laundry Care

Great service. I have always received my clothes on time. And they have been willing to take my dirty clothes from the front door when I couldn't be there. They are very professional about putting the appropriate items on hangers. I have used them many times.

The total experience was very professional they listened to my situation considered a discount for as I am elderly and disabled. The quality of the work was very good. The manner in which I was treated was outstanding. They considered me important and cared.

We used this service in Colorado Springs, CO. Elba was excellent and did a wonderful job! Thank you!!

It didn't go very well. I spoke with Danielle to set things up. She didn't tell me the limits of how much laundry and what size bags they use and I wasn't given bags to put my clothes in. My deal said three loads or 20 pounds in two consecutive weeks. I was supposed to be contacted for pick up. Communication was done most of t he time by texting. I don't really care for texting, but that is how it was being done. I never received a text. I called the laundress and she told me that when she sends reminders sometimes people don't get them because she sends the texts all at once. I would think that if customers are not getting text reminders, communication would be done differently. There are limited times for pick up, so I had to take the clothes to work with me to be picked up. The laundress came to pick them up. Called when she pulled in the parking lot. I came down without my phone and stood in front of my building to meet her for 20 minutes. I didn't know what kind of vehicle she would have. She left without meeting me. I got back to my desk and called the laundress but the call went to voice mail. I called the office and was told the laundress had been standing outside-not true. I wanted the cloths to be picked up as scheduled and the laundress would not return. None of this made me happy. It also shows that they are not willing to go above and beyond to provide excellent customer service. I had to keep the dirty clothes in my car until 2 days later for pick up. The laundress said nothing about the amount of laundry I gave to be cleaned. She said she would contact me over the weekend to set up the return of the clothes. I didn't receive any communication from her. I called her and the office on Monday morning and the clothes were returned to me clean and neatly folded. I told the laundress I would have more for her on Wednesday. My deal was for 2 consecutive weeks of laundry. I got a call from the owner wanting to set up payment for the clothes they were picking up that day. I questioned this because of what my deal had said. She went on to tell me that the size of their bags were the size of kitchen garbage bags and that apparently the laundry I sent fulfilled the two weeks of laundry. It seemed like double talk to me. I would never use the service again the coupon wasn't really honored.

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They did an amazing job and rescued me from going to laundromat.

I did Above. Service person very punctual an reliable.