Mr. Rooter Plumbing of Cleveland

Learned the sewer was okay; the smell was coming from the sump pump battery.

The plumber we had aligned for the job cancelled, other companies wanted to charge is just to come in and quote installation of the toilets. When I called MrRooter and explained the situation, they were able to get there in less than two hours (we needed it done ASAP ). They aren't the cheapest provider, but their quality of work and response time justifies modest premium.

Ian the plummer came on time in the morning, he was here about 2 or 3 hours. did a great job and cleaned up after. This is the 3rd time I've used him in my house, he also installed my shower, that's why I used him again, he does wonderful work, is polite and friendly. I would recommend him highly.

The work was done professionally. The workers were great.

went well; cleaned up afterwards; have used through angie's list deals twice now. awesome punctual definitely recommend

Since it was not an emergency I didn't need same day service but I was able to schedule an appointment for the following day at a time that was convenient for me. They called ahead of time to let me know the name of the technician and when I can expect him to arrive. The technician arrived within the scheduled appointment time and when I answered the door he identified himself. I told him the problem I had with the drains and he quoted me a price. Based on the fact I was a member of Angie's List I was able to negotiate a better deal. The technician was friendly and professional and was able to complete the job within an hour. I have used this company in the past and never had a problem with the work they did . I have recommended them to friends and family members.

I wanted to convert my tub to a shower, I did a lot of homework on this and got many estimates from handimen to plummers, most came from Angie's List and a few Locally. All the prices were different. I went with Mr. Rooter because he was easy to talk to, extreamly nice and gave me more bang for my buck, his estimate included the shower doors (which most wanted 500.00 and up for just that) he also repaired the wall above the shower to make it a whole lot prettier and matched the shower, his estimate also included a new floor in the bathroom because the old one was going to be tore up anyway with the new installation of the shower, he took up the toilet, installed the floor and put a new seal and the toilet back. The job took 2 days and looks beautiful, I am so happy I had this done, and Ian the plummer was the best. I would certenly use him again, as a matter of fact I did have him come back to install a new faucet in back of the wash tub in the basement, another great job well done. I will certenly put him on my speed dial.

Told me that the lines could be snaked, and that the pipes would not burst, as another plumber suggested. He did say the snake might not go down the lines because someone installed a 90 degree bend in the line. Snaking would be close to $300 for two sink lines, and if the pipe did burst it'd be $1,200. He did not recommend full line replacement but said it'd run around $4,000. Was very interested in what the other plumber said and bad-mouthed them a bit, saying they were high pressure. Did offer a 10 year warranty on both fixes.

Once the estimate was given I wanted to get a second opinion because I felt we were being cheated. The gentleman stated an opening was made in the ceiling - we could not get a 2nd opinion. I know that Mr. Rooter ripped us off in repairing a clogged bathtub. We hired another plumber who replaced half of the pipes. When the tub would not drain we called Mr. Rooter. I wanted to obtain a 2nd opinion because I felt that the cost was outrageous but was told I could not get a 2nd opinion. We had the CEO of "Wholesale Builders Inc" come out for an estimate to repair the ceiling. I asked him to look at the pipes replaced and give me an estimate for the cost the pipes and labor. He gave me an estimate $500-$600 dollars. I knew Mr. Rooter had over charged but $2300! Maybe they thought senior citizens would not realize they had been taken It was placed on our charge card and we are still paying for it. Do not recommend Mr. Rooter to your clients, especially senior citizens.

They were prompt, did the job properly, and left quickly.

Both projects went well. The technician arrived on time, coordinated the sewer-jet arrival and cleaned up after hmself. Since it was later in the day, he could not finish the gas line installation, but set a time to return and was again prompt and efficient. The only problem during these projects was when he attempted to power wash my sump pump, the water jet broke a notch where it attaches to the rod. After determining that the warehouse did not have one in stock, he promptly ordered it from the supplier and completed the repair the following week. He just left his service sump pump here until that time. I appreciated his efforts. I was very pleased with the overall quality and professionalism of the work and would definitely use Mr. Rooter again.

I hate working with plumbers. It is one of the few areas that I have absolutely no skills or competences in and so I feel like Plumbers see dollar signs when they look at me, a potential consumer who is just ripe for overpriced services and services that I don't actually need. But after three weeks of brushing my teeth hunched over the bathtub, I decided it was time to call in a professional for the stubborn drain clog that I couldn't dislodge. In looking through Angie's List, I remembered seeing a Mr Rooter van at my neighbors not so long ago. I took the plunge. From my first contact with this company, they were exceptionally professional. I was given an option of same day service or the following day and then told that they would call me before the plumber arrived to give me his name. Yup, that scored points. The plumber, joe, arrived and identified himself as he stood outside. Maybe this wouldn't be so bad after all. He didnt seem too surprised when I showed him the clogged sink or the bucket of sludge that I had gathered while doing my own snaking. After inspecting under the sink, he showed me where the two water pipes were badly corroded and explained that this could be a problem down the road. Ok, he was right. I had noticed the bright green corrosion which had started years ago and was now at the point of flaking off in big chunks when touched. Feeling just a bit more trusting, I asked him to look at the toilet. Since the bathroom floor had been retiled, the toilet actually felt more like a rocking chair and I had wondered whether it had been reset properly. Again, I had delayed calling a plumber because, well, I just don't like plumbers. Well, I didn't like plumbers. Joe took a look at it, wobbled it and his eyebrows rose. Okay. Seemed this should be something he needed to look at. Add it to the list. We decided to have him conduct the plumbing inspection before getting started on projects so that if any other work was needed I would be able to prioritize the tasks. He spent a considerable amount of time at the sump pump, which, since replaced, makes water whoosh through the pipes in the house, sounding like Niagra Falls. Yup. It was hooked up to the sewer line. too big of a project for today. He also showed me where there were two traps installed under my garbage disposal, a potential problem if we actually used the thing more often. (There is only supposed to be one trap. This doubles my chances of a clog in the future.). Lastly, he looked at the outside water faucet which hasn't worked in years. Only a problem if I want to water my plants or have my gutters flushed. While the cost of replacing that was more than I had wanted to spend, I did need access to water outside and so gave him the thumbs up. He wrote up the cost for the projects we had discussed so that I could review them. What, a no pressure approach? In fact, he went upstairs to unclog the sink so that I could contemplate what additional tasks he would be doing. To make a too long story a bit shorter, Joe was successful in unclogging the drain, though he ended up trying all three snakes before the smallest one broke through. Made me feel better about my own unsuccessful snaking. Replaced the valves with no problem. And then the toilet. He actually called me back into the bathroom, looking rather incredulous, and pointed to where the wax ring should have been. Ha! My hunch was right. But not only was the wax ring missing, the bolts were the wrong size and something which I forget the name of had been installed backwards. Actually I'm laughing as I write this. His facial expression was priceless. Done with the bathroom, he headed to the basement, checked the shut off valve to the outside faucet and then went back out in the rain to inspect the faucet again before replacing it. As I peeked out the front door I saw him open the spigot. Nothing. Then he whacked the side of the faucet two times with a wrench and reopened the spigot. What? Really? Water came streaming out. I'm betting my face looked like his had in the bathroom as he marveled over the ringless toilet. He had dislodged whatever had prevented the water from flowing from the spigot. No cost! that would have been a great place to grab some significant dollars at my expense. But that isnt the way this company does business. Enough of my story. Suffice it to say, this experience was remarkable. Joe, as a representative of Mr Rooter, outdid himself in the provision of quality service. He was patient in his explanation of services and responses to my questions. He told me directly that the company's priority was customer satisfaction. And then he supported that with his services and his attitude. Joe and Mr Rooter have found themselves a loyal customer. And one who won't need to wait as long the next time a plumber is needed. Thank you Joe!

They were very good. Tree roots were blocking it and water was coming through the trap in the basement. They came out on a Sunday. They were out here within the hour. The service tech was great.

It went well. The 2 men, Gary and I forget the other came and were very professional and did not give us the rebuttal when we decided to go with the cheaper of the 2 services they offered. He gave us a discount and a better price and was willing to work with us. They put a tarp down and cleaned up after they were finished.

Very well. Technician was on time, friendly and efficient

Provider called several times to set up an appointment, was very patient and polite with me. Provider came on time snaked the drain, insured it was working well and completed his job. He was efficient neat and professional. Very satisfied.

It was a wonderful experience. I had minimal drain problem in a pedestal sink and the shower also in that bathroom. I was very pleased with the young man that came. While he was here I told him about the wobbly toilet but said it was not apart of the Big Deal but he was able to get it done for me at a great deal. I got more work done then I expected. He was very on time.

Mr Rooter was responsive on the phone, answered my quiries, made an appointment at my convenience. I have an old house and occasionally I have to have the drains cleared. Mr Rooter was the most resonable and effecient service I have ever used. The service technician came on time, was friendly, asked if I had any other concerns with my drains, etc.

Decided that the drain which ran super slow and was getting dangerously close to not running at all needed to be cleared out even though it was supposed to have been done earlier. Called Mr. Rooter and on the same day, he came out and snaked and cleared the drain. It has run perfectly ever since. He was efficient and courteous.

Mr Rooter Inc were pretty good. He told me that I had one or two ways that I could do it.

The representative appeared to be professional and dedicated.

I called and somebody came the same day, within the promised hour. Excellent and competent service. There were multiple blockages and the problem was solved. I will use them again.

Overall - no complaints, no issues, just as easy as can be.

It went well and we are grateful that he was able to fix the dripping shower.

It was a pleasant experience. They did exactly what I wanted them to do.