Pugh Heating & Air Conditioning

After spending $10K on a new boiler system I went into the office to meet the management team in person. We then decided to have Pugh install high velocity air conditioning, a $20K job. The entire Pugh team was very professional and courteous and did a fantastic job. You get what you pay for these days and while Pugh was certainly not the least expensive their professionalism and willingness to get the job done right first makes up for the price.

My old furnace & a/c were 18 years old and definitely not energy efficient. The a/c needed replacing now and the furnace would have likely needed replacing shortly (according to my brother, a contractor in another state). I got estimates from five local companies (two were from Angie's List). All of them were listed w/ BBB, and a couple, including Pugh, had no complaints listed for the last three years. Pugh gave me the best price, overall, for the products. The installation was speedy and nearly flawless. I did have them come back because there was a slight leak in the tubing going from the condensate pump. It wasn't noticeable, except a paper near it was damp. They came within two hours of my call and fixed it with an additional clamp. Pricing notes: (1) I was going to keep my old programmable thermostat, but when I told the salesman that I really didn't want to have both a thermostat AND a humidistat on my living room wall, the company included the all-in-one for the original estimate price. (2) I ran the five estimates past my brother (the contractor) who said all except one seemed more than fair, and that was before the thermo-/humidistat was thrown in. One of the other salesmen who provided an estimate even told me that Pugh would do a good job for me when I said I was going with them instead of his company.

Very satisfied. He arrived on time, made certain the new piping was working (e.g. draining) correctly and repaired a tiny leak that was found after the work was complete (good quality assurance). Dale also added another valve to allow me to add a spigot to the front of our house this summer (another value added suggestion I really appreciated).