Pugh Heating & Air Conditioning

The technician tested several things and found a that it wasn't getting enough fuel.  He suggested several options and now it runs great and we have consistent heat. 

Arrived on time and finished quickly. No issues

Doug came out and in a few minutes diagnosed the problem. He then proceded to replace two major parts and repair a leak in my furnace. He also replaced two batteries in my thermostat i didn't even know I had. I feel I received great service. I 

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I never heard from them. The others I contacted got back with me within 24 hours.

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The technician (Kendal, I believe was his name) was very professional and polite.  He was very knowledgeable and addressed all of our concerns.  We mainly wanted our heating system and a/c tuned up but we also had a noise issue with our duct system.  Every time the furnace would shut off, it made a loud "bang" noise that you could hear mainly in our nursery.  It was so bad, it would wake the baby up at night.  Not only did he do an excellent job with the tune-up, but he also came back the next day to install one more bracket on the duct work and it completely got rid of the noise! Our baby is now sleeping through the night.  Thank you so much Kendal!! We will only be using this company in the future for our hvac needs.

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Scott & Tyler were both very professional and polite. Their team work was outstanding.

Because our furnace was red tagged they gave us electric heaters and made our job a priority. We had our new furnace running the next afternoon. Installation techs were on time, respectful, skilled in their trade, and included us in decision-making. Very efficient service, installation, and duct cleaning.

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I thought they did an exceptional job. I asked them to bring the old unit to the curb which they did. The whole service worked out well. There were two people completing the job, the leader instructed me and explained what they were doing. He was very informative. We didn't have to use the unit for awhile because it was a cooler summer, when I turned it on the new thermostat didn't work. I called Pugh who came out, replaced the fuse, checked it and it kept shorting. They went through a whole box of fuses, they said they would not charge me because they thought it could have been from their installation. They found there was an old humidifier down there that was causing the short as well as a part of the furnace that we had not replaced. They said they wanted to wait awhile to be sure that the humidifier was the cause of the short. They did not bill us until we knew that the old humidifier was the cause and then only billed us for the labor. They satisfied our complaint which was not based on their work and I was happy to pay them.

Arrived as planned and finished early. Very professional and patient with our barking dogs. took time to explain changes. Kelly, who provided the quote was also very helpful and followed through.