Scioto Valley

Ok, they did the purchase and delivered most of the furniture except for one piece which was back ordered. They called 4 weeks later to tell me the piece was in & I could pick it up. I left immediately but when I arrived to pick up the furniture, they had given it to someone else. No apology, no discount for the time wasted, etc. I received the piece 2 weeks after that wasted trip.

They were on time and dependable.

They seemed very willing to help and scheduled an appointment, however, they could only schedule it 10 days out. They indicated they had many vacation, etc. and that they could not fit it in, even though I was bringing it to them.

They were very helpful in suggesting what I needed to maintain my pool for the summer season.

Very professional. They had several pools that we could look at that were already up and running so we could see what they look like. They were very helpful with getting the pool chemicals straight and are very helpful over the phone whenever we call. They were the best price and quality out of 3 other places we looked.

I CALLED AROUND LOOKING FOR THE APPROPRIATE SIZE ABOVE GROUND POOL COVER AND WAS GIVEN A RUNAROUND BY OTHER POOL STORES: "I THINK WE WILL GET IT IN BY NEXT WEEK, " BLAH BLAH... I CALLED SCIOTO VALLEY, HE EXPLAINED TO ME OVER THE PHONE THE DIFFERENT TYPES AND HAD IT READY & WAITING FOR ME TO PICK UP THAT SAME DAY. THEY WERE COURTEOUS, FRIENDLY & EFFICIENT. THE STORE IS VERY PLEASANT, CLEAN AND EASILY ACCESSIBLE.

WHEN THE INSTALLER CAME TO OUR HOUSE TO INSTALL GAS LOGS HE REFUSED TO INSTALL THEM. HE SAID OUR FIREPLACE WAS NOT GOOD ENOUGH TO INSTALL, EVEN THOUGH ANOTHER COMPANY WHO CLEANED, AND INSPECTED IT SAID OTHERWISE. HE WAS ALSO VERY RUDE TO MY CHILDREN. MY HUSBAND RETURNED THE LOGS A FEW DAYS LATER, AND WAS NOT HAPPY WITH THE PEOPLE AT THE STORE, THOSE WHO WERE STANDING AROUND WATCHING HIM STRUGGLE TO OPEN A DOOR WITH TWO LARGE BOXES IN HIS HANDS. WE COULD NOT GET OUR MONEY BACK RIGHT AWAY, IT HAD TO BE MAILED TO US.

SALES REP WAS VERY INFORMATIVE AND TOOK THE TIME TO EXPLAIN DIFFERENCES. PICKED UP OUR OWN LOGS FROM THEIR WAREHOUSE. THEY WERE ABLE TO INSTALL THE LOGS QUICKER THAN WHEN THEY PROJECTED. INSTALLER CONTACTED ME THE NIGHT BEFORE AND ARRANGED FOR A TIME. HE CALLED BEFORE COMING AND WAS EARLIER THAN ANTICIPATED. HE PROVIDED INSTRUCTIONS ON MAINTAINING THE NEW GAS LOGS.

INSTALLATION WAS DELAYED DUE TO INSTALLERS MEDICAL EMERGENCY. UNDERSTANDABLE, BUT COMMUNICATION ABOUT INSTALLATION STATUS COULD HAVE BEEN MUCH BETTER.

INSTALLATION WAS DELAYED DUE TO INSTALLERS MEDICAL EMERGENCY. UNDERSTANDABLE, BUT COMMUNICATION ABOUT INSTALLATION STATUS COULD HAVE BEEN MUCH BETTER.

THEY MADE AN ERROR IN DELIVERING THE WRONG LOG SET. WHEN WE BROUGHT THAT TO THEIR ATTENTION THEY WERE ACCOMMODATING AND GAVE US AN ADDITIONAL SET OF EMBERS FOR OUR TROUBLE. NOT NECESSARY, BUT VERY MEMORABLE.

THE INSTALLATION OF THE FIREPLACES WENT FINE FROM AN OUTSIDE INSTALLER. THEY SOLD THE LOGS THAT WE ORIGINALLY PURCHASED. BOB KEANEY (MANAGER) DID TRY TO MAKE THINGS RIGHT, BUT THERE WAS NO FOLLOW UP. WE HAVE EXPERIENCED OTHER PROBLEMS AND HAVE HAD TO KEEP CALLING SCIOTO VALLEY. NO FOLLOW-UP ON THEIR END. STILL WAITING A WEEK AFTER INSTALLATION FOR THEM TO CORRECT THE PROBLEMS.

I ONLY GAVE THEM A B FOR QUALITY BECAUSE THEY ORIGINALLY DELIVERED THE WRONG POOL TABLE. HOWEVER, THEY WERE VERY PROFESSIONAL ABOUT HANDLING THE SITUATION. THE SALESMAN WENT OUT OF HIS WAY TO APOLOGIZE, RESCHEDULE DELIVERY AT MY CONVENIENCE, AND COMPENSATE US FOR OUR TIME AND INCONVENIENCE. THE CORRECT TABLE WAS DELIVERED THE NEXT DAY. I WOULD RECOMMEND THEM. I ESPECIALLY LIKED THAT THE SALES PEOPLE WERE NOT PUSHY AND OVERBEARING WHEN WE WERE SHOPPING.

MICHELLE LOGSDON IS GREAT, THEY ARE VERY PROFESSIONAL, BUT THE SUBCONTRACTOR LEFT A HANGING GAS LINE NOT ATTACHED TO THE BEAMS IN MY CRAWLSPACE, BUT THE COMPANY IS GREAT

PROFESSIONAL AND NICE AS CAN BE. WE REALLY LOVED THE INSTALLER.