Attention to Detail Plus
About us
We have been trained and certified and are now Authorized Licensee's of Detail King. We are proud members of the International Detailing Association so we have the latest training, tools, and professional grade product that are industry leading to help us keep maximum value in your vehicle. So whatever you drive, cars, sport utilities, mini vans, luxury cars, sports cars, we can handle it. We stand behind our work. If for any reason you are unhappy with our work, please give us the chance to make it right for you
Business highlights
16 years of experience
Services we offer
Auto detailing, and paint sealants., clay, fabric protection, headlight restoration, odor removal, paint correction to remove oxidation and light to medium scratches, plastic color restoration
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.720 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 5% | ||
| 5% | ||
| 5% | ||
| 0% |
Showing 1-20 of 20 reviews
BRENDA Y.
Sep 2013
I expected to leave my car for a while so I dropped my car off in the morning and they called when they were finished. They have a convenient drop box for before normal business hours.
Erin D.
Apr 2013
Dropped the gas off & picked up later owner made sure everything was the way we wanted it.
JJ B.
Mar 2013
They did a fantastic job with the detail and we were so happy with the results. They were like new again, and so clean!
Brian E.
Jan 2013
I purchased a groupon for $79 (a $195 value, according to the ad) which included their base package and the detail-plus package:
BASE PACKAGE:
Exterior hand wash
Tire, wheel, and wheel-well cleaning
Cherry-carnauba-wax treatment
Plastic and rubber dressing
Interior vacuuming and window washing
DETAIL-PLUS PACKAGE:
Express exterior-detail package
Machine buff
Interior air purging
Vinyl and leather cleaning and conditioning
Carpet and upholstery shampoo with hot-water extraction
I am thoroughly pleased with the job they did on my 2000 Acura. The car does not look anywhere near it's 12 year age. Jim stayed with me and asked that I do a complete review of his work before I left. I felt like any concern would have been addressed immediately. He was genuinely interested in knowing what I thought of the work.
I have two minuses to report. The first is similar to others who purchased Groupons. I've come to expect that it takes a little longer to get an appointment when I purchase a Groupon and that was the case with this service. The other negative is that this business is only open during typical business hours (approx 8:30AM-6PM). This made it difficult to get in with my work schedule and having to coordinate a ride to and from work. But I think that is the case with most detailing businesses; it's understandable that a small business like this needs the down time with family on nights and weekends like everyone else.
Jim did recommend a couple of upgrades once he saw my vehicle, which felt a little like he was upselling, but I also recognized that the extra items would make me even happier with the results. The plastic coverings on my headlights were aging and he offered a cleaning of those for $50 (which made them crystal-clear again). He also recommended a polysealant over my paint for $40 to help with the oxidizing that had taken the glossy look from my paint job; this also gave a REALLY good result.
I would certainly use this business again for the fantastic results. It makes me look forward to getting in my car!
BASE PACKAGE:
Exterior hand wash
Tire, wheel, and wheel-well cleaning
Cherry-carnauba-wax treatment
Plastic and rubber dressing
Interior vacuuming and window washing
DETAIL-PLUS PACKAGE:
Express exterior-detail package
Machine buff
Interior air purging
Vinyl and leather cleaning and conditioning
Carpet and upholstery shampoo with hot-water extraction
I am thoroughly pleased with the job they did on my 2000 Acura. The car does not look anywhere near it's 12 year age. Jim stayed with me and asked that I do a complete review of his work before I left. I felt like any concern would have been addressed immediately. He was genuinely interested in knowing what I thought of the work.
I have two minuses to report. The first is similar to others who purchased Groupons. I've come to expect that it takes a little longer to get an appointment when I purchase a Groupon and that was the case with this service. The other negative is that this business is only open during typical business hours (approx 8:30AM-6PM). This made it difficult to get in with my work schedule and having to coordinate a ride to and from work. But I think that is the case with most detailing businesses; it's understandable that a small business like this needs the down time with family on nights and weekends like everyone else.
Jim did recommend a couple of upgrades once he saw my vehicle, which felt a little like he was upselling, but I also recognized that the extra items would make me even happier with the results. The plastic coverings on my headlights were aging and he offered a cleaning of those for $50 (which made them crystal-clear again). He also recommended a polysealant over my paint for $40 to help with the oxidizing that had taken the glossy look from my paint job; this also gave a REALLY good result.
I would certainly use this business again for the fantastic results. It makes me look forward to getting in my car!
Response from Attention to Detail Plus
"Thanks very much for the great review. The best part of our job is seeing the smiles on our customers faces when they see the improvements we can make to their vehicles, and adding value back in their cars. It was a pleasure to work with you. Thank you again for choosing us and we hope to see you back here again. We have been talking about adding Saturday hours to accomodate customers busy schedules."
Douglas O.
Dec 2012
Coupon came in val park. Phoned for appointment. Set appointment as planned. Finished as promised, couple spots missed, phoned for re-do. Flexible day to return. Five minute fix; all good.
JEANNE V.
Dec 2012
Excellent service - - returned phone call within one day - car looked great when work completed. Friendly service.
Response from Attention to Detail Plus
"Member, Thanks so much for your business. We are very pleased to have earned your trust and look forward to a lifetime realtionship."
Sharon M.
Nov 2012
Great.
Bridget Q.
Nov 2012
It turned out good. The owner was very friendly and accommodating. They had a scheduling problem but were able to accommodate all of their customers.
Response from Attention to Detail Plus
"Member, Was great to have you come back for your second detail in three years. Repeat business tells us we are doing things right and taking car of our customers and their cars. Thanks so much for coming back. See you again soon. Jim fornadel President Attention to Detail Plus"
KAREN A.
Nov 2012
It turned out really nice. They cleaned the inside very nice and they did the outside as well. A friend of mine, I know was not satisfied with the interior job done on her car and they told her to bring it back and they would take care of it. The owner was really nice to work with.
Response from Attention to Detail Plus
"Member, Thanks for a good review and kind words. We hope to see you again soon! Jim Fornadel President Attention to Detail Plus"
MELISSA B.
Nov 2012
The service was fantastic. The guy was extremely nice and very helpful. They are a small company. We will be going back to use their service again.
Response from Attention to Detail Plus
"Customer Thanks for a great review, so glad to hear you were happy with us. We look forward to seeing you again soon. Jim Fornadel President Attention to Detail Plus"
Kathie C.
Nov 2012
They did a great job.
Response from Attention to Detail Plus
"Member Thank you for the review. We are glad to see you would hire us again. Lets get you back soon to see if the new changes we have made here will exceed your expectations. Jim Fornadel President Attention to Detail Plus"
CHRISTINE C.
Nov 2012
She was very happy with the work. He showed up on time and the job took the amount of time that he said it would.
Response from Attention to Detail Plus
"Member, Thank you for your business. We are very pleased that you had a great experience here. We look forward to your repeat business. Jim Fornadel President Attention to Detail Plus"
John I.
Nov 2012
The job was alright. It was not great, but it was okay. Because it was just alright, I probably would not return.
Response from Attention to Detail Plus
"John, Thank you for the review. We are sorry we missed the mark with your service. We have some new changes we made the end of summer to ensure we have the best training, products and equipment to take of of our customers. I ask that you consider us in the future to see if we can't exceed your expectations. I know there is only one chance to make a good first impression, but I will stand behind our work if the customer lets me know what issues they have with us. Thank you again, and hope we get a chance to stand out. Jim Fornadel President Attention to Detail Plus"
Wynn H.
Oct 2012
N/A
Very well. Both vehicles were finished in a timely manner and the coatings they uses on the paint were upgraded for no extra cost due to the condition of our two vehicles.
Response from Attention to Detail Plus
"Thank you for your business. Those cars were a real treat to work on. Very pleased you were happy with us and look forward to your repeat business."
WENDY Y.
Jun 2012
EXCELLENT
Response from Attention to Detail Plus
"Member, Was a pleasure meeting you and your husband. I'm so pleased you were happy with our work. I look forward to seeing you again soon. I hope we earned that priviledge. Jim Fornadel President Attention to Detail Plus LLC"
Chad R.
Jun 2012
Due to their Groupon offers it took a couple of phone calls to get an appointment setup, but once it was set, everything went smoothly. Dropped vehicle off the evening before the service was performed and when I picked it up, it was ready to go and looked shiny and almost like new!
Response from Attention to Detail Plus
"Member, glad to hear you were pleased with our work. We look forward to your repeat business. James Fornadel President Attention to Detail Plus LLC"
Rick M.
May 2012
all concerns I had were addressed professionally and Jim made it a point to call me to make sure I was happyagain I will take my vehicles back to him
Response from Attention to Detail Plus
"Thanks Member. Happy to have you as a satisfied customer and look forward to seeing you here again. James Fornadel President Attention to Detail Plus LLC"
Craig T.
Mar 2012
My wife and I pucrhased a Groupon for their Detail Plus package for our SUV. When I called to make an appointment it was months before there was an opening. It's not because they were busy, but because they had limited space for Groupons. When my appointment finally arrived we got their early and were one of the first to drop off a car. I was told it would be ready between 5:00 PM and closing time (6:00 PM). Around 5:00 PM they called and said it wouldn't be ready until 7:00 PM. I told him we couldn't do 7:00 PM because we had somewhere else to be. He guaranteed it would be ready by 6:30 PM and even said we should get there a little before 6:30 PM. We arrived at 6:25 PM and the vehicle was ready at 6:45 PM. He apologized for the delay, but his excuse was he squeezed in another car and the pickup was far away. We were one of the first ones in and the last one out. At first glance the car looked pretty good. We only found a few missed areas (read console, visor mirrors), but we were in a rush so we didn't have time to fully inspect the work. It wasn't until later that we noticed the rest of the missed items ->cup holders, center console, tops of windows, between the seats and center console and side mirrors. They were either not cleaned at all or done poorly. I don't know if it was because we used a Groupon or not, but we felt like second class customers. We won't be back.
Response from Attention to Detail Plus
"Member, Sorry your experience was not favorable. We tell everyone if they are unhappy to return so we can correct the issues and you did not reach out for that and that makes it hard to help. We are human and not perfect but willing to stand behind our work. To address being treated as second rate because of the Groupon is disappointing to hear as our business is made up 90% of Groupon customers due to great responses we get from our sales. In fact all the vehicles we serviced that day were 100% Groupon customers. Just because you are first to arrive does not mean yours is the first one to do, it is based on booking. It also factors in if we have a pick up to do which we did that day and wasn't squeezed in it was scheduled prior to your appointment, but with construction in the area it did take longer than expected for travel time. As far as deodorizing the car, it was not ordered but I did provide it as the pet odor was strong. The main delay had to due with the amount of work required. I did call in a timely manor to say it would be an extra hour, you were adamant that you could not wait for the work to be performed correctly. I regret you didn't have a good experience and wish you would have followed up to let us correct it. I wish you all the best, and thank you for the opportunity to serve. Sorry it didn't work out. James Fornadel President Attention to Detail Plus LLC"
BETH H.
Dec 2011
I can't say enough good things about my experience! We had an emergency on the day before Thanksgiving. My son spilled chocolate milk all over the carpet in our van. Needless to say, I was worried that if the milk sat for too long we would have a very hard time getting the stink out of the van. I called several companies and Attention To Detail Plus stood out. They stood out because they were actually closed that day. I left a message and my call was returned almost immediately. Although they were closed, he understood how important it was to get the milk out that day, so he worked on his day off to clean our van. Even better, the results were better than I ever would have expected! I feel like I am driving a new van, now, and with two boys ages 7 and 5 that is saying a lot about how dirty it was to begin with. Thank you so much for a phenomenal and professional experience - we will definitely see you again!
Response from Attention to Detail Plus
"Thanks guys for your business. Glad I could help with the situation before it escaleted into something unpleasant. Look forward to seeing you again."
Jo G.
Oct 2011
I got a coupon from Groupon for this service at a half off price. I think the response was great because I waited to get an appointment. It was well worth the wait and cost. My car looks like new. I never expected to have this good of service. The interior is fantastic and the outside even has some scratches gone. The company will come pick up you car if you are close to Hilliard and return it the same day. It would be worth it to pay full price for the quality of service that I received. I felt like I got the best bargain of my life. Use this company and have them make your car look shiny and new again. It is well worth the cost.
Response from Attention to Detail Plus
"Member, Thanks so much for your business and your review. I am pleased this was a good experience and look forward to your repeat business."
Licensing
State Contractor License Requirements
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FAQ
Attention to Detail Plus is currently rated 4.7 overall out of 5.
Attention to Detail Plus accepts the following forms of payment: CreditCard
Yes, Attention to Detail Plus offers free project estimates.
No, Attention to Detail Plus does not offer eco-friendly accreditations.
No, Attention to Detail Plus does not offer a senior discount.
No, Attention to Detail Plus does not offer emergency services.
No, Attention to Detail Plus does not offer warranties.