DON'S ALL PLUMBING INC

I HAVE USED ALL PLUMBING FOR OVER 8 YEARS. THE OWNER HAS ALWAYS BEEN HELPFUL AND ABLE TO TAKE CARE OF ME AT REASONABLE RATES. HE HAS BEEN HARDER AND HARDER TO REACH LATELY. I CALLED ON TUESDAY ABOUT A DRAIN PROBLEM, AND HE DIDN'T CALL ME BACK UNTIL THURSDAY, TELLING ME HE COULD COME ON FRIDAY. ONE OF HIS MEN CAME ON FRIDAY AS SCHEDULED. THE PROBLEM WAS A CLOGGED DRAIN. HE USED A SMALL ROUTER THAT WAS IN VERY POOR CONDITION AND KEPT KINKING. HE PULLED SOME ROOTS OUT THEN QUIT. HE DID NOT HAVE A PLUG, SO HE FILLED THE HOLE WITH A BALLOON PLUG. THE FEE WAS $85. THE NEXT MORNING THE PLUG POPPED OUT. I WAS ABLE TO GET IT BACK IN, BUT IT NEEDED A METAL CAP. I CALLED THE OWNER AND HE TOLD ME HE COULD COME OUT TO FIX MY PROBLEM. HE NEVER CAME AND HE DID NOT CALL. I HAVE BEEN A VERY LOYAL, CASH-PAYING CUSTOMER. MISSING APPOINTMENTS IS NOT ACCEPTABLE TO ME, ESPECIALLY WHEN IT WAS A PROBLEM CAUSED BY ONE OF HIS WORKERS. I WILL NEVER USE ALL PLUMBING AGAIN.

THEY DO NOT HAVE A SERVICE CHARGE, BUT HAVE AN HOURLY RATE OF $65 AN HOUR. THE COST WAS FOR A TWO DAY JOB THAT TOOK ABOUT 4 HOURS. GREAT SERVICE. THIS IS THE THIRD PLUMBER TO HAVE WORKED ON THIS DRAIN AND THEY HAD THE MOST LONG-TERM FIX.

I WAS QUOTED ABOUT $65 DOLLARS FOR BOTH DRAINS FOR AN ESTIMATE OF AN HOURS WORK. THEY WERE HERE ABOUT 40 MINUTES AND CHARGED ME $85. WHEN I QUESTIONED THE BILL, I WAS TOLD THE $65 WAS FOR SERVICE CALL AND THEN THE MACHINE WAS EXTRA. THEN HE MADE THE COMMENT THAT MAYBE HE SHOULD CHARGE $32.50 FOR THE GUY THAT WAS WITH HIM. VERY RUDE COMMENTS. THEY DID NOT TELL ME IT WAS WET BENEATH THE SINK. I WAS ALSO EXPECTING THEM TO BE HERE BY 9:00 AND THEY ARRIVED ABOUT 9:30. STILL NOT BAD FOR SERVICE PROFESSION. VERY CLEAN AND EFFICIENT WORK. I HAD CALLED THE PREVIOUS DAY AND THEY WERE ABLE TO COME OUT THAT AFTERNOON OR THE NEXT MORNING. I CHOSE THE MORNING. PRETTY QUICK RESPONSE TO NON-EMERGENCY CALL.

HARD TO GET ON THEIR SCHEDULE, BUT GREAT WORK ONCE HE GETS THERE.

THEY ARE NICE, HONEST, COMPETENT PEOPLE AND I LIKE DEALING WITH THEM.

I CALLED ANGIE'S LIST AROUND NOON TODAY FOR PLUMBERS. IT'S NOW 3:00PM AND I'M ALREADY RATING THEM. THEY WERE INCREDIBLY RESPONSIVE, POLITE, MINDFUL OF THE SURROUNDING AREA WHERE THEY WERE WORKING AND CLEANED UP WELL TOO.

HE PUT IN THE GAS LINE FINE. HE WAS PROFESSIONAL. DID THE REPAIR ON FRIDAY AND SAID WE WOULD SMELL GAS. SATURDAY WE CONTINUED TO SMELL GAS, SO WE CONTACTED THE GAS COMPANY AND THE GAS COMPANY DID FIND A LEAK IN THE LINE. IN TURN THEY SHUT OFF THE GAS AND WE WENT WITHOUT GAS ALL WEEKEND. CALLED THE COMPANY ALL WEEKEND AND NEVER ANSWERED CALLS. I CALLED THE COMPANY 10/13/03 IN THE MORNING AND THE RECEPTIONIST WAS NOT NICE AND THEY SENT THE SAME GUY. HE SAID HE FOUND NO PROBLEM AND TIGHTENED ALL PARTS. I STILL AM SMELLING GAS. THE TECH SUGGESTED I CONTACT AN APPLIANCE PERSON THE CHECK THE DRYER AND WAS NOT VERY CORDIAL EITHER. I HAVE NO IDEA WHERE THE GAS IS COMING FROM. I GOT 3 DIFFERENT QUOTES FROM THE COMPANY. FIRST THERE BID WAS $85 THEN $150 AND THE FINAL COST ENDED UP BEING $272. I WAS TRYING TO GO THE CHEAPEST ROUTE AND I COULD HAVE BOUGHT AN ELECTRIC DRYER AFTER ALL THIS. UPDATE 10/15/03 DRYER DOESN'T WORK AND SERVICEMAN WAS SUPPOSED TO BE HERE AT 8 IS NOT HERE.

I WAS HAPPY WITH THE SINK & TOILET HOOK UPS. ON THE SHOWER, I WISH DONALD HAD USED A LEVEL RATHER THAN MEASURING FROM THE CEILING FOR PLACEMENT OF THE SHOWER HANDLES. ONCE THE TILE WAS INSTALLED (WHICH WAS LEVEL), IT WAS OBVIOUS THAT ONE HANDLE WAS ONE HALF INCH HIGHER THAN THE OTHER. ALSO, THE SHOWER HOOK UP WAS NOT QUITE PERPENDICULAR TO THE WALL, WHICH WAS NOTICEABLE WITH THE LONG SHOWER ARM WE ORIGINALLY SELECTED. WHEN WE SWITCHED TO A SHORTER ARM, IT IS LESS NOTICEABLE. I WAS ALSO A BIT FRUSTRATED THAT HE DID NOT CONFIRM WITH THE SUPPLY COMPANY THAT ALL THE SHOWER PARTS WERE IN BEFORE COMING, AS AN EXTRA TRIP WAS NEEDED.

DAWN GAVE US SOME DESIGN OPTIONS, WHICH HELPED ME PREVENT SOME ERRORS IN RETURNS,WHICH SAVED ME TIME AND MONEY. I HAVE USED THEM SINCE AND DEVLOPED A RELATIONSHIP WHICH IS GOOD BECAUSE I OWN RENTAL PROPERTY.

REMEMBER THAT PLUMBING REPAIRS MAKE A BIG MESS. DISCUSS WHAT NEEDS TO BE TAKEN OUR OF THE WAY BEFORE THEY WORK IS STARTED TO ENSURE NO DAMAGE IS DONE.

VERY REASONABLE, AND RESPONSIVE, VERY HAPPY WITH HIM.

THERE WAS A SLOW LEAK HOWEVER, THEY DID COME BACK TO FIX THE LEAK. DON WOLF WAS WONDERFUL.

RETURNED CALLS, SET UP ESTIMATE, AND PERFORMED WORK PROMPTLY AND PROFESSIONALLY.

WHILE FIXING OUR LEAKY FIREPLACE GAS LINE, DON WAS MADE AWARE THAT WE PLANNED TO FINISH OUR BASEMENT. HE RECOMMENDED THE RELOCATION OF SEVERAL PIPES AND THE WATER SOFTENER IN ORDER TO MAKE THE NEW ROOM EVEN NICER. WE HAD NO IDEA THESE RELOCATIONS WERE POSSIBLE AND HAD PLANNED TO BUILD OVER AND AROUND THE PIPES ETC..

EXCELLENT SERVICE. PROMPT REPLY TO REQUEST AND ARRIVED ON-TIME. I'M VERY PLEASED WITH THIS COMPANY.

DON IS A GREAT PLUMBER, BUT WE WERE DISAPPOINTED WITH THE OTHER STAFF. NOT SO GOOD ABOUT RETURNING CALLS PROMPTLY.

DON AND ASSISTANT QUICKLY COMPLETED THE WORK AND ALWAYS ARRIVED WHEN PROMISED. THE ORIGINAL QUOTE DID NOT INCLUDE COPPER PIPE USAGE--DON HONORED THE ORIGINAL QUOTE AND INSTALLED THE HIGHER QUALITY PIPE. THEY WERE GREAT, AND I PLAN ON USING THEM AGAIN!

DONALD WOLD WAS THE REP FROM THIS COMPANY AND HE WAS GOOD

DOES EXCELLENT WORK AT A HONEST PRICE.

I CALLED THEM THREE TIMES AND THEY NEVER RETURNED MY CALLS. I WAS TOLD EACH TIME THAT SOMEONE WOULD CALL ME BACK.

THEY WERE ON TIME AND COMPLETED THE PROJECT QUICKLY. TRIED TO ASSIST IN GETTING THE GAS COMPANY TO TURN THE GAS ON. TOOK THEIR MUDDY SHOES OFF PRIOR TO ENTERING MY HOUSE. COST ESTIMATE WAS 50 LESS THAN ANOTHER I RECEIVED, AND EVEN WHEN THE JOB WAS MORE DIFFICULT THAN EXPECTED, THEY DID NOT CHARGE MORE. CAME BACK TO COVER UP THE PIPE AFTER THE GAS COMPANY CHECKED THEIR WORK--WHICH WAS FINE.

ABSOLUTELY AWESOME! GREAT PRICE, VERY PROMPT AND FRIENDLY. CLEANED UP AFTER HIMSELF.

THEY WERE REALLY GREAT. IN FACT THEY GAVE ME A DISCOUNT IN LIEU OF THEIR TARDINESS. THEY WERE ON ANOTHER CALL WITH SOMEONE WHO DID NOT HAVE WATER AT ALL. I WAS OK WITH THAT.

VERY POLITE AND GREAT FOLLOW THROUGH ON WORK. THEY WERE ABOUT 200 TO 300 LOWER IN PRICE THAN OTHER COMPANIES ESTIMATES. VERY GOOD WORK!!!!

JOE AND DON WERE VERY NICE AND HELPFUL. THEY WORKED HARD AND GAVE ME GOOD SERVICE. I WOULD AND WILL USE THEM AGAIN. THANK YOU!