E.E. Ward Moving & Storage
About us
E.E. Ward Moving & Storage Co. is a nationally recognized leader in the relocation and transportation industry. The company’s mission is to provide its customers with an unmatched sense of comfort and security when relocating and storing their possessions.
Business highlights
Emergency services offered
144 years of experience
Services we offer
Moving - local, employee reloaction, furniture delivery, long distance & international, packing & crating, warehousing & pod storage. Logistics.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.311 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 18% |
Showing 1-11 of 11 reviews
MAUREEN L.
Jul 2021
They were excellent to work with. Did a very good job!
Response from E.E. Ward Moving & Storage
"Thank you so much for the opportunity to service your move! We are very happy to hear that all went well and to your satisfaction. Please keep us in mind for future move needs...enjoy your new home!"
Greg F.
Jul 2020
My move from Charlotte area to Florida was a disaster! They decided to use 2 smaller trucks instead of one and one truck had a split load. They off loaded mine to put other load in front of trailer and re-loaded mine. I guess this was the problem, Thousands of dollars of my stuff was not reloaded. In any case many large boxes on the back part of my load did not make it and they were not able to locate. I expected maybe some damage, did not expect many things not making it at all. It is coming on 2 months now and still messing waiting to hear from their claims department. They want to know inventory number of items missing but their inventory list is useless. Descriptions are cryptic (picture, vase, etc.). Also the inventory was stopped well before end of loading. Many specific items that were lost are not on inventory for sure. I did have photos from the house prior and was able to show them photos of a number of the items. They don't doubt the stuff is missing, just don't seem to care to make it right. If you are thinking about using this company add 50% to their quote to cover follow on issues and compare that to competitive quotes. Or if you have stuff you can't replace DON'T USE EE WARD!
Response from E.E. Ward Moving & Storage
"Mr. [Member Name Removed]… Thank you for taking the time to share your feedback and extensive details in regard to your move and specifically the missing items that you filed a claim for with our corporate claims department. We are sorry the claims resolution did not meet your expectations. We did a thorough investigation for your missing boxes and found no indication of missing items on delivery documents. Please contact SIRVA Customer Service at (800) 348-3746 to discuss your concerns. We wish you happiness in your new home."
Brenda M.
Aug 2017
I think they did a good job. They worked really hard. I only thing I think is you need to watch the number of boxes when they do the count and so on. How many they packed and that kind of thing.
Response from E.E. Ward Moving & Storage
"Thank you for the feedback on your move experience with EE Ward, we appreciate having you as a satisfied customer. We look forward to being of service to you in the future."
MARY H.
Feb 2017
The move was very smooth. The team of 3 arrived on time and quickly went to work. They laid down material along their walk way in the condo & again in the apartment, shrink wrapped upholstered furniture, mattresses & box springs. They wrapped smaller furniture with padding. They were a neat, polite, professional, personable, well-oiled team, the likes of which I have not seen in numerous long distance moves. On arrival at both stops they set up the beds & laid out the rugs very particularly, They were amenable to my requests for placement of furniture and opened many boxes so I could start unpacking more quickly. They seemed to like what they were doing.
Response from E.E. Ward Moving & Storage
"Thank you very much for the positive feedback on your move with E.E. Ward. We take great pride in providing 5 STAR service to our customers every day. Professional movers since 1881."
Sally M.
Sep 2016
The crew that moved my family was awesome. They were polite and professional. They were fast yet still careful with our belongings. They wrapped out mattresses in bags, crated our big screen TV and provided wardrobe boxes so we didn't have to pack clothes. The move also took three hours less time than estimated.
Response from E.E. Ward Moving & Storage
"Thank you very much for the review, we are appreciative of your trust in EE Ward to perform your move on time and under the estimated cost. We look forward to your next move needs."
Lillian N.
Sep 2016
It was a nightmare! My piano had a grand tour of Chicago and returned to Columbus on Sept 19. EE Ward is an agent of NorthAmerican Van Line. On the moving day, The driver/movers (only 2 guys) were LATE, so the third party piano specialists (I found out later that they are not piano movers) could not wrap the piano for moving with no padding and piano board available. The movers loaded other furniture into the truck, but had to come back the next day to load the piano. When they were loading the furniture to the truck, they did not plastic wrap any furniture as told, I could see the dresser drawer was opening, I questioned them, but no use. They did not cover the stair rails with quilts as pictured in their booklets. I was most upset, when they held a dinning chair at it's back in each hand (like dangling) out the house, and NOT holding it with two hands at the seat of the chair. I told them to hold it the right way. They were also LATE(I know chicago traffic, so I was OK with that) on the delivery day. When they arrived, they came in the condo to look at the layout, (I live on the 3rd floor) and noticed the piano board couldn't fit in the elevator, the stairs are not a option, they said it would damage the stairs, So they called the company, the coordinator, to get help. (You don't expect 2 guys to move a grand piano, not even an upright). When she called me back with no solutions or options, I was told to find a solution for this problem. I said I would make some calls,? How did I know moving company of this size and experience were incapable of moving a piano. They are a national company and should have contacts in Chicago. They knew the building does not have a freight elevator, and told me it was my fault not to tell them the size of the elevator. I only knew my responsibility was to reserve the elevator and told them no freight elevator in the building. . Finally the mover suggested he could move it back to Columbus, so I said OK, felt that both movers and the piano were safer if I let the piano tied down in the truck. I never met the Third party Specialists in Chicago, they called me at 4:30. by that time the piano was long gone. 2 days later, the coordinator hit me with another 885.00 in order to ship it back to Columbus. I did not want them to hold my piano hostage, so I agreed to pay 500.00. That made the total charge of moving the piano as 1539.86, I refused to sign the return order until the reason of returning was changed from "The piano could not fit into the APT" to "The piano could not fit into the APT for the elevator was too small." So this move was a disaster, it was nightmarish. I was so upset, nervous and at loss at how a big moving company could not handle a piano after charging so much. They should REFUND the piano charges of 1539.86 to me, for the piano was not delivered to destination. They claimed moving the piano up the stairs would damage the steps, they should be responsible to evaluate any building before determining the cost and the move.
Response from E.E. Ward Moving & Storage
"Ms. [Member Name Removed], Thank you for your understanding and cooperation that allowed us to determine a refund amount to be sent to you. The team at E.E. Ward takes much pride in our customer service, we greatly apologize that you did not have a positive move experience. We strive to make every relocation with E.E. Ward as smooth as possible. Unfortunately, due to the size of the piano and the elevator at the destination, the transition of the piano from Columbus to Chicago was one that could not be completed without significant machinery and costly operational efforts. We appreciate you willingness and patience to communicate with our management team at E.E. Ward to help us find out more details of your desired outcome with the piano. It is always our goal to eliminate any added anxiety during the move process. Based on our conversations with you we appreciate your understanding of the logistical challenges. Though our conversations we were pleased to be able to reach and agreeable refund amount that eliminated any fees for the requested transportation from Chicago back to Columbus of the piano. Again, we do greatly apologize for the anxiety that this situation caused you, we can only hope to be given a second chance to prove our exceptional moving services on your next move!"
Wallace G.
Feb 2016
unknown
Response from E.E. Ward Moving & Storage
"Thank you for the review [Member Name Removed]. We appreciate the recommendation."
Mark K.
Dec 2015
.
Response from E.E. Ward Moving & Storage
"It has been our pleasure to know and work with you. Best wishes in your new home. Please let us know whenever we can be of service to you in the future. Regards, E.E. Ward"
Jayne S.
Jun 2015
unknown
Response from E.E. Ward Moving & Storage
"It has been our pleasure to know and work with you. Best wishes in your new home. Please let us know whenever we can be of service to you in the future. Regards, E.E. Ward"
Judith M.
Jan 2015
The relocation consultant and coordinators were very attentive to our special requests and accommodating to our schedules. The driver, Josh Nolan, and his team provided the extra service of identifying the furniture and boxes to be delivered to our son and daughter's homes and delivering the rest to our new home. They delivered and set up the furniture in each home efficiently and promptly, especially considering that the homes were across town from the other. Nothing was lost or damaged - they did a terrific job and were professional and perfectly willing to be flexible as needed to make sure we were happy with the move. Thanks E.E. Ward for your great work. My wife and I would recommend you to anyone needing a
moving company.
moving company.
Response from E.E. Ward Moving & Storage
"Thank you for the review. We appreciate you sharing your story to help others understand our business. Please let us know how we may be of assistance in the future. - E.E. Ward Moving & Storage"
Cheryl G.
Feb 2014
They were polite and did a good job.
Licensing
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FAQ
E.E. Ward Moving & Storage is currently rated 4.3 overall out of 5.
E.E. Ward Moving & Storage accepts the following forms of payment: CreditCard
Yes, E.E. Ward Moving & Storage offers free project estimates.
No, E.E. Ward Moving & Storage does not offer eco-friendly accreditations.
No, E.E. Ward Moving & Storage does not offer a senior discount.
Yes, E.E. Ward Moving & Storage offers emergency services.
No, E.E. Ward Moving & Storage does not offer warranties.