E.E. Ward Moving & Storage
About us
E.E. Ward Moving & Storage Co. is a nationally recognized leader in the relocation and transportation industry. The company’s mission is to provide its customers with an unmatched sense of comfort and security when relocating and storing their possessions.
Business highlights
Services we offer
Moving - local, employee reloaction, furniture delivery, long distance & international, packing & crating, warehousing & pod storage. Logistics.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 4% | ||
| 3% | ||
| 4% | ||
| 10% |
"Thank you so much for the opportunity to service your move! We are very happy to hear that all went well and to your satisfaction. Please keep us in mind for future move needs...enjoy your new home!"
"Mr. [Member Name Removed]… Thank you for taking the time to share your feedback and extensive details in regard to your move and specifically the missing items that you filed a claim for with our corporate claims department. We are sorry the claims resolution did not meet your expectations. We did a thorough investigation for your missing boxes and found no indication of missing items on delivery documents. Please contact SIRVA Customer Service at (800) 348-3746 to discuss your concerns. We wish you happiness in your new home."
"Thank you for the feedback on your move experience with EE Ward, we appreciate having you as a satisfied customer. We look forward to being of service to you in the future."
"Thank you very much for the positive feedback on your move with E.E. Ward. We take great pride in providing 5 STAR service to our customers every day. Professional movers since 1881."
"Thank you very much for the review, we are appreciative of your trust in EE Ward to perform your move on time and under the estimated cost. We look forward to your next move needs."
"Ms. [Member Name Removed], Thank you for your understanding and cooperation that allowed us to determine a refund amount to be sent to you. The team at E.E. Ward takes much pride in our customer service, we greatly apologize that you did not have a positive move experience. We strive to make every relocation with E.E. Ward as smooth as possible. Unfortunately, due to the size of the piano and the elevator at the destination, the transition of the piano from Columbus to Chicago was one that could not be completed without significant machinery and costly operational efforts. We appreciate you willingness and patience to communicate with our management team at E.E. Ward to help us find out more details of your desired outcome with the piano. It is always our goal to eliminate any added anxiety during the move process. Based on our conversations with you we appreciate your understanding of the logistical challenges. Though our conversations we were pleased to be able to reach and agreeable refund amount that eliminated any fees for the requested transportation from Chicago back to Columbus of the piano. Again, we do greatly apologize for the anxiety that this situation caused you, we can only hope to be given a second chance to prove our exceptional moving services on your next move!"
"Thank you for the review [Member Name Removed]. We appreciate the recommendation."
"It has been our pleasure to know and work with you. Best wishes in your new home. Please let us know whenever we can be of service to you in the future. Regards, E.E. Ward"
"It has been our pleasure to know and work with you. Best wishes in your new home. Please let us know whenever we can be of service to you in the future. Regards, E.E. Ward"
moving company.
"Thank you for the review. We appreciate you sharing your story to help others understand our business. Please let us know how we may be of assistance in the future. - E.E. Ward Moving & Storage"
During the move we observed the movers damage furniture by improperly lifting an antique barrister case, separating the sides and making it unstable and pulling a designer bench across the floor of the truck by the legs of the bench. Both times the movers said the furniture was junk or previously damaged. The movers never used shrink wrap nor even had a and quot;parts box.and quot; When concern over damaged and/or missing items were raised with the movers who did the moving, we were told any damage was our fault.
After the move, EE Ward management never came to see the damaged items first-hand so the quality and extent of the damage could be appraised. Management also minimized the crew's lack of training and lack of care that resulted in a series of damaged items. Based on our pre-move interaction with EE Ward and with their reassurances, we purchased the minimum insurance. What a mistake!. In addition to the furniture being moved, carelessness by the movers resulted in damage on the move-in to the 130-year -old spiral staircase in our new home.
The actual hours recorded and charged by the movers was inflated. The workers' truck broke down on the first day, resulting in an hour of lost time. We expected to be credited $170 for this loss of time and were promised a credit of $170 but that has not been forwarded to us after almost three months post move.
The company made no effort to work with the customer and, after promising repairs and adjustments to the bill, has not taken steps to provide adjustments.. Without a small claims complaint, the company will deprive us of repairs and compensation for the poor performance of this moving company.
.
I would strongly urge anyone contemplating a move to avoid EE Ward and choose a more careful and well-trained mover.
"The team at E.E. Ward Moving & Storage approaches each move as an opportunity to provide a positive customer experience. Our customer did not have a positive move experience and what was experienced is not typical for our company. We have spoken with the customer and are currently addressing the service failures that occurred. To date, we have issued the requested credit and are addressing the other items listed. We have apologized for her inconvenience and for the experience she encountered on her move. We take pride in satisfying our customers and strive to deliver services as promised. We consider this an opportunity to gain this customer's trust back and correct the aspects that prohibited this move from being a positive customer experience."
"Thank you for the opportunity to provide your relocation services. It was a pleasure working with you."
"We appreciated the opportunity to help with your move. Although we regret any damage that occurred during the move, we are pleased that we were able to make the repairs to your satisfaction."
"E.E. Ward strives to provide comfort and security in serving our customers. We take our commitment to customer service seriously and appreciate the opportunity to do whatever it takes to complete the task to the customers' satisfaction."
"It was our pleasure to work with you in completing your move and stand ready to be of service in the future."
"We appreciated the opportunity to provide your moving services."
"It was our pleasure to have been of service. It is our daily goal to provide comfort and security to our customers, treating them and their belongings with respect and courtesy."
The move went well in all aspects
"At E.E. Ward, providing comfort and safety to our customers is our mission. It was a privilege to work with you in achieving our mission and providing our services to you. Thank you for the opportunity."
Everything arrived in perfect shape and the movers (especially the supervisor) bent over backwards to accommodate us in the chaos that accompanies any move. Having dealt with other movers (from Florida to Ohio) I was leary about getting a bill that was way off the original estimate. Imagine my surprise when the bill came to just $23 more than the estimate due to my decision on crating a large painting. Highly recommended.
"Thank you for the use of our services and being a valued customer. It is our pleasure to have been of assistance."
We opened a box just last week labeled bathroom that had stereo components in it with 2 pieces of paper and each item just thrown in the box.
There was not one thing that I could say that was good about this experience - Do not use this moving company. You will regret it and they will ruin your household items.
How did it go overall -- Absolutely horrible.
"Since 1881 E.E. Moving & Strorage Co. and its employees have strived to increase the level of quality and service provided to local and national customers. The list of events offered by the customer do not reflect a typical relocation experience with our company. Upon arrival at the customers residence there were several logistically challenges that our driver had to overcome due to the fact the location in West Virginia was not able to accomodate a semi-tractor and the attached 53 foot moving trailer. Our driver made every effort to overcome the logistically challenges and get his crew started on the packing and loading of the customers items. During the reloction our customer service staff experienced periods of time where communication was limited with the customer. Limited communication makes our goal of providing quality services difficult as our staff takes pride in listening to the voice of the customer and responding appropriately. We regret the customer has a negative perception of our company, as it is not consistent with our goal to provide an unmatched sense of comfort and security when relocating their possessions."
When moving day came, the plan vanished. Packing on day one, I took the driver through the home and identified furnishings and possessions that were going to storage, and those that were going to Philadelphia. A storage truck was to arrrive day two to begin to load these items either as the long distance truck was loaded, or after. That didn't happen. Apparently the dispatcher was unavailable. No call from the company to check in, either. By day three, as I continued to tell each member of the five person crew what was going where, the storage truck arrives as the long distance truck is nearly full. As I leave, after being in the home for nearly 72 hours while packing and loading is taking place, the only things left in the home are going to storage. It's a good thing, too, since despite the detailed estimate, the semi is packed to the rafters all the way from head to tail.
On arrival day, furniture and material packed and labeled for storage begins to come to the home in Philadelphia. Despite being told multiple times to multiple people, instructions were not followed. I expect mistakes to happen in a move as complicated as this, but there was little if any effort to make things better. This continued when I discovered my vacuum cleaner was sent to storage. I told no less than five people no fewer than three times that was to go to Philadelphia, and it still got on the wrong truck. I suspect, since it was one of the last things out of the house, there just was no room on the long distance truck, and it got loaded on the storage truck and quot;by mistakeand quot;. Had the table and chairs I had asked to go to storage actually made it there instead of the long distance truck I am sure my vacuum would be here already.
Fast forward ONE MONTH. I cannot recall how many unanswered phone calls or emails have been sent or made, to the sales person, to corporate, or to the local office. This company does not care what you think after the credit card has been run. I basically got an and quot;oops. Sorryand quot; and was told that it was my responsibility to make sure each item was loaded on the right truck. Short of schlepping it myself, I am not sure what more I could have done. My vacuum, originally to be fedexed to me, is now apparently waiting to be piggy backed on another eastbound truck with other items that were LEFT BEHIND at my old home. and quot;Best we can doand quot; I was told. At least they are not billing me to ship it twice, as I was originally told.
This comes on the heals of trying to put together things like shelving and storage that were and quot;taken apartand quot; to get around corners that was damaged or disassembled in a way that makes reassembly impossible. Items were lost that could not possibly have been and quot;misplacedand quot; (one silver fork out of a set packed together). I expect things to break. The one wine glass and drinking glass that broke are not the reason I write so poorly about this company. Their response to shipping mis-management is the real disappointment.
I am now left with trying to decide if this company should be trusted in moving the remaining possessions I have in third party storage in Columbus. The fact is I don't trust them for even this simple task, and do not know if I want them getting any more of my money. I have moved long distance 4 times in my adult life, and this company, bar none, is the least professional outfit out there. And this goes for North American Corperate as well, who acted as if they were doing me a favor on their and quot;customer serviceand quot; line. I would avoid this company at all costs. There are plenty of options, and they do not want your business.
"To accommodate the customer’s travel arrangements, E. E. Ward changed his move dates several times. Unfortunately, on the last day of loading he still left the residence early leaving the crew to make decisions without his guidance. This inadvertently resulted to his vacuum being loaded for storage. Abby, the sales rep. offered to FedEx that to him but he had his nanny pick it up. Contact was made every day to the customer by his move coordinator, except on pack day because it was a Sunday. The customer raved about his driver Dave on several occasions. The only issue mentioned to his coordinator was in regard the vacuum. This report was the first time anything was mentioned about the shelving but services were performed at the customer’s request. Every email and phone call made to E.E. Ward by the customer were addressed in a timely manner. It was explained to the that there are procedures that have to be followed when items are damaged and or missing; this process originates with the claims department at North American Van Lines. We are sorry to hear the customer was not completely satisfied with his move."
Licensing
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FAQ
Contact Information
2235 Southwest Blvd, Suite H, Grove City, OH 43123
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