Premier Electronics

unknown

unknown

It was kind of frustrating. The serviceman was not very professional. He was kind of rude, and commented that you get what you paid for. I paid $700 for my TV so I thought that was kind of rude. He couldn't get the color correct on the television. It was also frustrating working with their secretary. The owner finally got involved and figured out the problem. I absolutely will not use them in the future.

We began to notice problems with the picture on our television, and we contacted the warranty company that was listed in the warranty contract that we purchased when we bought our television a few years back. The only authorized place was Premier Electronics, located over an hour away from where we live. When we contacted them for pickup, they scheduled an appointment for 9-noon on a Tuesday, but they showed up a little after 8 a.m. They came in, asked what the problem was, then picked up the TV and put it in the back of their unmarked van. They didn't offer any info other than a service slip with a tracking number on it, and told us it would take about two weeks to fix the TV. Two weeks went by, and our tracking number only showed that they were working on our TV ("status--in progress, check back later"). We called after three weeks and received the run-around, making us wonder if we were going to get the TV back. Then they told us that the part had been ordered (a part that was no longer being made by the manufacturer, which we knew), and that it would be there soon. We waited another two weeks, during which we tried to contact them and get a status update, but we were either unable to get someone to answer the phone or were given horrible and rude service. Finally, after five weeks of waiting, they told us that the part needed to repair the TV no longer existed and that we would be eligible for a free replacement through the store where we bought the TV, but that they would have to get the TV back to us before we could exchange it, and it would be another week before they would deliver it to us. Our only delivery options were on Tuesdays. They informed us that we were more than welcome to drive over an hour each way and get it ourselves--were they kidding?? We had been waiting on them to return our television for almost a month and a half at this point, when it was supposed to take two weeks, and they wanted us to come get it! We were finally able to get them to deliver it back to the store where we would be exchanging it, but not without a fight first, and not in any sort of timely manner. All around, this is a poorly-run company with very little concern for having any repeat customers. I would not wish this on anyone!