New Buck Chimney Sweeps

WHEN THEY REPLACED THE CAP I NOTICED THAT IT WAS NOT ON STRAIGHT. A FEW DAYS LATER THE CAP BLEW OFF. THEY DID COME OUT AND ADJUST THE CAP AND MAKE IT RIGHT.

DID EXTREMELY TIDY WORK. REMOVED OVER 1 GALLON OF SOOT FROM FIREPLACE. LIVING ROOM HAD NO ODOR AFTER WORK WHICH WAS WONDERFUL. JASON IS PROBABLY ONE OF THE BEST CHIMNEY SWEEPS WE HAVE EVER USED AND THIS PRICE CANNOT BE BEAT. SPECIAL GOING ON NOW.

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THIS SERVICE WAS PROVIDED BY THEIR WEST OFFICE.

THEIR BUSINESS APPEARS TO BE SLOWER IN THE SPRING. I CALLED IN MID-APRIL AND THEY WERE OUT THE NEXT MORNING TO PERFORM THE CLEANING. THEY INDICATED THAT THE PRICE WAS DISCOUNTED BECAUSE OF THE CLEANING BEING PERFORMED IN THE SPRING.

BESIDES CLEANING, WE WERE ABLE TO DO REPAIRS ON FIREPLACE THE SAME DAY.

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I THINK THEY WERE HONEST, FRANK, EXPERIENCED AND QUALIFIED. MARK, THE OWNER, WAS WILLING TO NEGOTIATE.

THEY MISSED AN INITIAL APPOINTMENT BECAUSE OF BAD WEATHER, BUT CALLED THE NEXT DAY TO RESCHEDULE AND THEN GAVE ME A 15% DISCOUNT.

THEY DID NOT SHOW UP AT THE DESIGNATED TIME I WAS TOLD ON MY FIRST APPOINTMENT WITH THEM, WHICH IS WHY I RATED THEM A ''C'' IN RESPONSIVENESS, BUT THEY WERE VERY PROMPT WHEN I RESCHEDULED, WHICH IS THE ''A'' IN PUNCTUALITY. IN FACT, THEY CALLED THE DAY PRIOR TO CONFIRM WHICH THEY DID NOT DO ON THE FIRST APPT. THE REPRESENTATIVE WAS FRIENDLY, THOROUGH, AND DID NOT PRESSURE ME INTO BUYING ANYTHING ADDITIONAL TO WHAT I REQUESTED.

FAST, KIND, WONDERFUL TO WORK WITH, CLEAN, AND FAIRLY INEXPENSIVE.

AT THE FIRST CALL THE PERSON FORGOT THE CHIMNEY CAP. THE SECOND SERVICE CALL WAS DELAYED QUITE A BIT BUT HE GOT HERE ON THE SAME DAY. ALSO, ONE OF THE REPAIRS SUGGESTED BY THE FIRST PERSON, THE SECOND PERSON SAID WAS NOT NEEDED AND I SAVED $100.

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I STAYED HOME AND THEY DID NOT SHOW SO WE RESCHEDULED FOR TODAY AND AGAIN WERE NOT HERE. NEITHER TIME DID THEY CALL TO TELL ME THEY WERE NOT COMING.

VERY PROFESSIONAL, CALLED BEFORE COMING. LOOKED AT CHIMNEY AND ELIMINATED THE SWEEP BECAUSE IT WAS NOT NEEDED. DID CLEAN THE DRYER VENT AND ONLY CHARGED ME FOR THAT SERVICE. VERY IMPRESSED WITH THE COMPANY!!

VERY PROFESSIONAL, CALLED BEFORE COMING. LOOKED AT CHIMNEY AND ELIMINATED THE SWEEP BECAUSE IT WAS NOT NEEDED. DID CLEAN THE DRYER VENT AND ONLY CHARGED ME FOR THAT SERVICE. VERY IMPRESSED WITH THE COMPANY!!

USED PROVIDER TO CLEAN FIREPLACE & CHIMNEY. AD OFFERED FREE WATERPROOF OF CROWN WITH EVERY SWEEP. CHIMNEY SWEEP SERVICE WAS ADEQUATE - NOTHING SPECTACULAR. TECH DID NOT LAY OUT ANY CLOTH TO PROTECT CARPET THOUGH. AFTER FIRST RAIN, DISCOVERED FIREPLACE LEAKED. HIRED ANOTHER PROVIDER TO CHECK IT OUT AND HE INFORMED ME THAT THE CROWN HAD NOT BEEN WATERPROOFED, PLUS THERE WERE OTHER PROBLEMS. THESE SHOULD HAVE BEEN CAUGHT AND IDENTIFIED BY NEW BUCK. NEW BUCK DID COME OUT AND WATERPROOF FOR FREE WHEN I CALLED BACK TO COMPLAIN BUT THE REP WHO CAME OUT DID NOT EVEN COME BACK IN TO CONFIRM A HAIRLINE FRACTURE ON THE CROWN. ALSO OFFERED WEAK EXAMPLES OF WHY A FIREPLACE WOULD LEAK. I WILL NOT USE THIS COMPANY AGAIN NOR RECOMMEND THIS COMPANY TO ANYONE.

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LOWER BID ON JOB, THEY DID MORE AND PROVIDED EXCELLENT SERVICE.

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THOROUGHLY RESPONSIVE, PROFESSIONAL, AND PLEASANT. I HIGHLY RECOMMEND THEM.

WE ASKED FOR ESTIMATES ON THE INSTALLATION OF 2 GAS STOVES IN AUGUST AND THE NEW BUCK REPRESENTATIVE, JASON, DID PROVIDE US WITH THIS WITHIN ONE WEEK, BUT DURING THAT TIME, THE STOVE MAKER, VALOR, CAME OUT WITH A NEW MODEL, SO WE ASKED FOR AN ESTIMATE FOR THAT STOVE, SINCE IT WAS THE NEW VERSION. THIS WAS IN EARLY SEPTEMBER. AFTER 2 WEEKS, WE WERE TOLD A PRICE VERBALLY (AFTER WE LEFT PHONE MESSAGES) BUT NEVER GIVEN A NEW PROPOSAL. WE ASKED NUMEROUS TIMES (THEIR OFFICE PHONE, CELL PHONE AND BY EMAIL) FOR A NEW PROPOSAL - NOTHING HAPPENED. WE THOUGHT THAT WITH A JOB WORTH ABOUT $5000, THAT SOMEONE MIGHT AT LEAST GET BACK TO US. IT SEEMS VERY UNPROFESSIONAL TO US TO NOT REPLY TO PHONE CALLS AND EMAIL - ESPECIALLY WHEN ALL WE WANTED TO DO WAS GET A PROPOSAL FROM THEM TO SIGN SO THAT WE COULD PROCEED WITH THE WORK.

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THE COMPANY SCHEDULES THEIR TECHNICIANS ARRIVAL DURING A WINDOW PERIOD OF 9-12 IN THE MORNING OR A SIMILAR WINDOW PERIOD IN THE AFTERNOON. THE MORNING OF MY APPOINTMENT, THE CENTRAL OFFICE KEPT ME POSTED ABOUT A MORE PRECISE ARRIVAL TIME. JASON, THE TECHNICIAN WHO DID THE WORK WAS VERY COURTEOUS AND CONSCIENTIOUS.