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America Superior Erectors, Inc.

Founded 1997 • With Angi since June 2010

We are a family owned and operated business and have been incorporated since 1997 and our team of experts have over 30 years experience. Our company runs and operates on Christian morals and principles. We specialize in residential services and our residential services include everything from small residential projects to complete home remodeling.

Amenities

Free Estimates
yes
Warranties
yes
Senior Discount
5%
Eco-Friendly Accreditations
No
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

1.0

(1) Verified Reviews

Showing 1-1 of 1 reviews
Kathryn K.
1.0
03/14/2012
Things seemed to go well until I asked for detail of work performed. When I asked for detail of charges, I was told that "some of the items on the list were completed." No further detail was ever provided. Please note that I was not on the premises while work was being performed. When I had the opportunity to check on progress, I found this contractor had not been telling me the truth. We did a walk-through to check on final status on project since contractor had issued "final" bill. Contractor refused to complete outstanding items. Further, I find it curious that the contractor asked for checks be written to him/his son personally rather than to the company, itself.
Description of Work
Contractor was hired to complete a punch list of items: 1. Completed some of the items. Many items left unfinished although contractor noted that all had been completed with "final" bill. 2. Completed other items that were not on list. 3. Charged by the hour and refused to provide detail of work completed and time it took to complete. 4. Kept supplies I had purchased, including but not limited to excess paint, rollers and paint trays. 5. Broke a decorative plate, vintage tea cup, back door knob (screen door), blinds in laundry area and used (ruined) some of my towels to wipe up things while in house. I was not informed of things that were broken. 6. Refused to provide paint color contractor had mixed at Lowes so that I might touch-up incomplete, sloppy paint job. 7. Pulled cabinet away from wall when installing vinyl flooring and did not patch drywall that was torn and ripped from wall. Just painted over the damaged area. 8. Poor job installing vinyl in master bath. Poor, sloppy caulking. Vinyl poorly pieced. Claimed that not enough material had been purchased. Contractor left excess vinyl in trash which proved there was more than enough material to complete the job. I removed excess vinyl from the trash. Had to be fixed by another contractor. 9. Did not fill cracks in drywall prior to painting. Started to "stage" the house for sale (not on my list) and put up curtains, pictures. As I had not asked them to do this, I told them to take the pictures down and fill the holes and repaint. I was told this was done - it was not. I was also told that paint was touched up after carpet was installed - it was not. 10. Removal of stump was on list - trimmed bush and left stump stating that it could not be removed without damaging sidewalk. Stump could be taken out or grinder could be used. Hired another contractor to complete.
Category
remodeling

Service Provider Response

I would like to preface all of the customer's thoughts by saying they are not telling the exact truth and have been over exaggerated. The customer hired our company to complete a task list because she claimed to be having health issues upon entering the house. So all work that was completed, the customer was not there to approve of the work being completed or many issues could have been resolved on the spot. Secondly, no items were broke under our watch. The customer gave out the keycode to several of her friends and to her realtor, so there were so many people shuffling in and out of the home that there are other explanations that could explain broken items. No items were completed that was not asked for and I have proof of correspondence for further explanation. And up until the last two weeks on the job the customer kept saying that everything looked great and she was extremely satisfied with the work completed. Another issue that the customer fails to mention is that we offered to come back at no cost to her and fix the damaged paint and drywall in the bathroom. I also have further evidence that proofs that holes in drywall were spackled and painted over, a few holes may have been missed in a two story home, but again, offered to come and fix that at no cost to home owner. She also fails to mention that we explained that we could not provide the color of the paint as the container had been thrown away that contained the paint code and her and her sister picked out the color and was there obligation to keep track of what color was used. The customer also fails to mention that the reason that work was not continued on this project was her refusal to pay. The last invoice that was submitted was not paid. She also fails to mention that each invoice listed what work had been completed for that invoice period. The customer also fails to mention that there were several attempts made to reach out and discuss this matter and she refused to meet and let things be explained. I have several messages in which the customer said on a weekly basis that she was happy with the work that had been performed but again said that she couldn't come into the house because it was making her sick supposedly. She also failed to answer her telephone or messages until days later and never responded to voice mails. It is hard to get things done when the customer will not explain to you the things to be completed or answer the phone in order to attempt to explain how to approach tasks. As for the mater and hall bathroom vinyl floors. Customer had ordered the material to complete the vinyl floors. We tried to explain to her that she needed to do the master bath first because it was the biggest room and took the most material to complete. She said that she just wanted to get things done on the list she had provided and that fixing the master bath floor was not necessary to go ahead and fix the hall bath. Exactly one month later the customer contacted us and told us that she wanted to go ahead and fix the master bath floor without purchasing any other materials. We tried to contact her and explain that first the vanity would have to be removed to install the new floor and she refused to have it done that way. Then we tried to explain that there was a gap in the material and that there was going to be a seam under the vanity. But again she didn't answer her phone. Furthermore, we purchased materials to complete the floor and failed to again receive repayment for materials purchased. This was another issue, she expected our company to purchase her materials because she claimed that she could not go into a home improvement store due to "health reasons". So she shorted us on material purchased as well. Why would you want to continue to work for someone who consistently would not pay? As for the stump again the customer is not being honest. We removed a stump and showed her where it had been removed and she approved of the work done. Overall, it is hard to work for a customer who says that they cannot be physically in the location being worked on due to supposed health reasons. On top of that when the phone is not answered and messages are not returned it is hard to know exactly what to do. Everything that was listed on the initial to do list was accomplished, however the customer would add things to the list as the job progressed. We did our best to accommodate the customer but when payments stopped then the question remains why continue to accommodate someone who fails to pay. And with this particular customer there are several other contractors have failed to receive payment in the end. As she said things were going fine and repeatedly kept saying things looked excellent and the next day she changed her mind. As for the payment of the checks comment the customer agreed to this form of payment as the contractor explained that since her bank was located out of region it was easier and faster method of payment. The contractor offered the customer to pay by credit card initially to solve this issue but did not take advantage of this form of payment. We feel that this customer owes us an apology for not telling the truth and failing to mention that she refused to make the last outstanding payment on her agreement. We did nothing but tried to help her through her time of "health issues". Work should have stopped the moment we found out that she had done this same thing to another contractor. We have several other customers who would disagree with the claims that have been made and would explain that our company never does things "sloppily" but rather have a high quality of work and when problems arise, we do our best to right the wrong. Again we feel this claims are false and the customer filed this report out of spite.

Phone

Address

9552 Williams Drive

Franklin, OH 45005

Service Categories

Other Information

Services offered

Builders Garages, Barns, ect, Concrete, Excavating, Garage Doors, Insulation, Lighting, Roof Snow and Ice Removal, Siding.

Payment options

MasterCard
American Express
Discover
Check
Visa
PayPal

FAQ

America Superior Erectors, Inc. is currently rated 1 overall out of 5.

America Superior Erectors, Inc. is open:

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: Closed

America Superior Erectors, Inc. accepts the following forms of payment: MasterCard, American Express, Discover, Check, Visa, PayPal

Yes, America Superior Erectors, Inc. offers free project estimates.

No, America Superior Erectors, Inc. does not offer eco-friendly accreditations.

No, America Superior Erectors, Inc. does not offer a senior discount.

Yes, America Superior Erectors, Inc. offers warranties.

America Superior Erectors, Inc. offers the following services: Builders Garages, Barns, ect, Concrete, Excavating, Garage Doors, Insulation, Lighting, Roof Snow and Ice Removal, Siding.

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