Klotzbach Custom Builders & Remodelers

You have to work around their schedule to get an appointment for an estimate.he then shows up at your house spend five minutes with you hands up his propaganda package and you never hear from him or see him again save your time go somewhere else

Went great. Excellent customer care. Tons of options. We love our kitchen.

First I would like to thank steve klotzbach an his crew for making us feel very comfortable with them in our home for the I'mprovements that they were doing to our kitchen , his crew was very respectful courteous when they left everyday the house was clean an neat . I would highly recommend them to do future home improvements . thank you five stars to steve an your crew *****

I had my kitchen remodeled in the experience that I had with the company was excellent steve was so polite and easy to work with the workers that came to my home were respectful and did a fantastic job with my kitchen the work was done in my budget and on time.

There were so many problems with this project, it would be impossible to provide all the details here. The contract said 8-10 weeks, however, substantial completion took over 4 months. The master bath shower (tile, fixtures and glass enclosure) took over 2 months. There were so many problems with the shower tile work that three-quarters of the shower walls had to be torn out, down to studs,and started over. As a result, the waterproof membrane on the shower walls may be substantially compromised and cause problems in the future. The project, which started early last August (it is now April), has not actually been totally finished. Klotzbach has tried to charge us additional money, over the cost of the contract, which we are not responsible for. We have made every payment on time. However, because we refuse to pay these additional charges, he will not send sub-contractors in to fix problems. Klotzbach also says he will not warranty anything unless we pay the additional money. Over the course of the project, we also received calls from sub-contractors who Klotzbach did not pay. We have had to hire a lawyer for advice and to protect us from liens and from Klotzbach. I would never recommend Klotzbach Custom Builders and Remodelers, under any circumstances, for any job.

Company began demolition before the custom made vanity and shelving unit were delivered. Remodel took 12+ weeks and much of the time was waiting for custom made vanity. During this 3 month time period, the bathroom was marginally functional. Custom made vanity arrived and was too large for room. Contractor demanded to move toilet to accommodate the vanity that was too large, rather than getting custom made vanity that fits. In checking options to move the toilet, contractor caused toilet to leak through and into the half bathroom below, on main floor of the house. Result of toilet leak is damage to ceiling, light fixture, wall and floor of the half bath on main floor. Granite counter top installed with 3 holes drilled, although faucet selected 3 months ago only needs 1 hole drilled. Tub fixtures installed, but the drain and handle were not replaced, so mismatched fixtures in shower. Pictures of all are attached. UPDATE on August 13, 2014. Work is still not completed, so the remodel is now at 27+ weeks. Company is waiting for appropriately sized custom vanity and granite countertop. Repairs to the half bath on first floor have not taken place yet, with no explaination as to why. Pictures of how bathroom looks at this time are attached.

Owner of the company came to my house to quote a price to remodel my kitchen. The owner was nice but I can tell he was upset I had no interest using him as a "middle man" for my granite countertops, cabinets and tile floor. I received the estimate about two weeks later and wasn't impressed with his quote. It was about triple the price from what my other 4 contractors quoted me. I wasn't impressed with the company.

Steve Klotzbach was professional as were most of his workers. In my opinion one worker was not very professional, nor punctual which I related to Steve. As for the others they were courteous, respectful, and knowledgeable. The work they did was quality work,and the price fit into my budget for the job. It took approximately 10-12 weeks to complete the job which was within the projected time. However, things really slowed down after the first 3-4 weeks, and I would have liked them to move along quicker. This was my first large construction project so I really don't really know if that's how projects usually go.

Overall it went pretty well. When I went to visit Steve in North Olmsted, he showed me a lot of samples of different flooring, baseboards, and paint swatches. After picking out the materials for the bathroom, I gave him the non-refundable downpayment of $500. Shortly thereafter he called me to schedule the remodel. It took roughly 4 days to complete all tasks (I was very pleased they got everything done in 4 days!!). Since the work was done during the week while I was at work, I gave Steve a key so that his crew could get into my place. Even though I received a $500 Angie's List discount from Steve, I still think I overpaid for the work (example. $125 to buy 3 door hinges and a doorknob and replace on the bathroom door), but I'm still pleased with the work. A bit more attention to the cleanup after the remodel would've been nice (ex. the bathroom door is located between my bed room and hallway and some paint splashes were on the carpet when the bathroom door was painted, a small paint chip on the hallway wall next to the bathroom entrance that wasn't there before the remodel, gray paint splashes on the bathroom floor from the painting of the bathroom walls), but these were very small items that I took care of so it wasn't a big deal. I definitely wouldn't let those things deter anyone from using Klotzbach Builders.

We do not choose Klotzbach Builders for our project.

Of the three people who we had out for an estimate, he just seemed to be the most prepared.

We had several people look at the situation and provide quotes. None had a reasonable solution, in fact some were just going to order new cabinet boxes at a very high cost. Klotzbach came in accessed the issue and quickly and effectively raised the cabinets. The work was very good as was their professionalism. My wife and I are looking at more extensive remodels in the house and will definatly have Klotzbach come in to quote the job.

The process was very simple. Steve came out and gave us a quote. We were not able to be there so my mom was actually there when he gave us the quote. He arrived on time and provided a good level of detail so that we were able to make our decision. They were able to come to our house within a week to complete the work. Stan showed up as we planned at 9:00AM. He was right on time which allowed me to leave and make it to work. Before I left he said he would call when he was almost done, which he did. Our kitchen was perfectly cleaned and the work he did was fantastic. Other than the fact that our refrigerator now fits there was no way of telling that work had been done in the kitchen on the cabinets. This was a very positive experience and we have and will continue to pass along their name to friends and family.

Very good I interviewed 3 other contractors who inspected the site. Steve at Klutzback was professional, and came prepared delivered as promised.

I was taken for $1000. We agreed that the addition would be $40000 then he said he needed $1000 deposit to make plans. After the check cleared he said that the addition would be $63000 because of Hurricane Katrina. Long story short I asked for my money back and he said that it was non-refundable. A lot of waisted time. Don't sign anything or give him any money until you see work getting done. Oh yeah, the only plans I got from him were the same drawings I made, put into his computer. I could not even submit them to the city without a lot of extra work.

We were very pleased with the quality of work. Very professional staff. The entire process was great. The quality of work and materials is excellent. Would highly recommend.