Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

Thomas & Galbraith Heating, Cooling & Plumbing

4.5(
988
)
Concrete - Sawing or Removal, Sink Installation, Garbage Disposal Installation,

About us

Thomas & Galbraith is the most comprehensive, client-focused home service company in the Cincinnati area. Our process-driven team of experts is connected through a commitment to excellence, and a passion for serving others. We earn trust by educating on options, working in the best interest of every client, and backing up everything we do – in writing. Our goal is to exceed your expectations to provide a true comfort experience that feels right, because you know it’s right.

Business highlights

Emergency services offered
48 years of experience

Services we offer

Air Conditioner Installation, Air Conditioner Repair, Air Conditioner Replacement, Air Handler Installation, Air Handler Repair, Air Handler Replacement, Blower Door Testing, Dehumidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Drain Cleaning, Duct Cleaning, Duct Sealing, Ductless Installation, Ductless Repair, Ductless Replacement, Electric Furnace Installation, Electric Furnace Repair, Electric Furnace Replacement, Fan Coil Installation, Fan Coil Repair, Fan Coil Replacement, Faucet Installation, Faucet Repair, Faucet Replacement, Furnace Installation, Furnace Repair, Furnace Replacement, Garbage Disposal Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Gas Line Installation, Gas Line Repair, Gas Line Replacement, Heat Pump Installation, Heat Pump Repair, Heat Pump Replacement, Humidifier Installation, Humidifier Repair, Humidifier Replacement, Jetting, Media Air Cleaner Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Preventative Maintenance, Reverse Osmosis Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Sewer Installation, Sewer Repair, Sewer Replacement, Shower Installation, Shower Repair, Shower Replacement, Sump Pump Installation, Sump Pump Repair, Sump Pump Replacement, Tankless Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Toilet Installation, Toilet Repair, Toilet Replacement, Trenchless Pipe Bursting, Tub Installation, Tub Repair, Tub Replacement, Tune Ups, Ultraviolet Light Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Water Heater Installation, Water Heater Repair, Water Heater Replacement, Water Line Installation, Water Line Replacement, Water Link Repair, Water Softener Installation, Water Softener Repair, Water Softener Replacement

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.5988 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
11%
3
6%
2
3%
1
4%
Write a review
Showing 1-25 of 988 reviews
Carol A.
Jul 2024
2.0
I have had Thomas & Galbraith servicing my furnace and air conditioner since they put it in around 9 years ago and have always been very happy with the repairmen until this evening. Tonight it was quite apparent the serviceman did not know what he was doing. He actually facetimed with someone he called Dad trying to walk him through changing out my thermostat which he had decided was the problem. It turned out not to be the problem. He could not figure out why the house was cooling but the old and new thermostats had high temperatures. He then said he had been here too long. And then because he wasn't able to fix anything he wanted to charge me the service fee which should be waved if something is repaired under my warranty but because he couldn't figure out what was wrong he didn't fix anything.
Tom W.
Jun 2024
2.0
Yes, I recommend this pro
$17,000
Reviewed on Google but got no response: [*** Link removed ***] The salesman was polite and helpful. I would have given this review more stars, maybe even 4 or 5, but only 2 because of the install & non-follow-up: Workmanship is not up to par. The transition duct from the new furnace goes up at an odd angle, with neither angle at each side being symmetrical. The duct should have come straight down, as in the old. Air is flowing out from all four sides of this new paper-thin sheet metal. No attempt was made to seal it. So, in effect, I am cooling and heating a non-occupied storage room. The outdoor unit was solidly soldered in while it was not square to my house. One side overlapped the pad by several inches. Before the tech had me sign off on the job, I took him out to look. Low & behold, everything was square – but at what price? Twisting the unit after being solidly sweated in can cause a constant torque/pressure on the piping & fittings. The tech insisted all was well. The next morning, I had to look up online and call the main office because the AC wasn’t working (no contact info was given to me in case of an issue or workmanship concerns). A service tech came out and found a wire not properly terminated at the outside unit. I would have expected a call at some point from someone to ask how my install went, but I should have known better. I have pics that show the old transition from the furnace – everything straight up & down, and the new odd piece of garbage. Also, the before and after pics of the outside unit not properly in place, then twisted under torque back into place, square with the house.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Thank you for the feedback on your installation, [Member Name Removed]. The team here at Thomas & Galbraith strives to provide the best products and services available, we would be happy to send one of our supervisors to your home to inspect the entire installation, make sure there are no concerns remaining and give you peace of mind in your new investment. Don't hesitate to reach back out to us if you would like to schedule."

Kevin T.
Jan 2024
3.0
Yes, I recommend this pro
Very nice people in the company. Did great work on the furnace but have had 2 scheduled appointments that resulted in a no show and several hours late to the appointment window.
Meredith W.
Aug 2023
1.0
$450
We noticed some water leaking under our AC unit in basement. The technician told me the refrigerant in outdoor unit was low at only half of what it should be, and that meant it was leaking. He stated this caused excess water to back up on a clogged drain in the basement. He stated he could add refrigerant but it wouldn’t fix the issue. He stated it would be at least $3000 to fix the cause of leaking refrigerant. He charged $177 to “unclog a drain” as a short term fix. With the system being 12 years old he recommended replacing the A/C system. We had just gotten a tune-up the prior month by a Thomas and Galbraith technician and thought it was strange for this be accurate. Thomas and Galbraith sent out a salesman who quoted us a new A/C for well over $8,000. We had several additional quotes as the water continued to leak, and finally one told me what the actual problem was- a faulty condensate pump. These retail for $60. I called Thomas and Galbraith back and expressed my frustration, requesting someone else come out to address the real issue. That technician confirmed the refrigerant was not low and wasn’t leaking, and the condensate pump was in fact the issue. He wanted $450 to replace the $60 pump. Nope. No way. Not getting any more of our money and we have reported to BBB.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"We are sorry that the client experience was flawed and are very appreciative that the client gave us the opportunity to make it right. Thomas & Galbraith has refunded the client $381, as well as gifted the client an additional year of maintenance."

Kevin W.
Jan 2023
1.0
We just had a 14-year-old water heater start to leak. We were happy it lasted that long, but we needed a replacement. We called several plumbers to come and give us estimates. Thomas & Galbraith arrived on time as hoped. Their plumber proceeded to test the water pressure in the home and said that the pressure was nearly 120 psi (a picture he sent us is attached. He actually sent 4 pictures of that gauge, and pictures don't lie) which could have been contributory to the water heater failure. He said it would be a "disservice" to install a new heater without cutting into the walls to also install a regulator. We said, "This is odd. Another plumber (he was unaware) was here an hour ago and said that our water pressure was fine, at 75 psi." The Thomas & Galbraith plumber started reaching, and said that my wife must have had the washer running earlier that morning (she hadn't), the first plumber must have used inferior equipment, or the first plumber let his gauge freeze. Or, he explained, the first plumber could have stolen our regulator while we weren't looking. Things weren't adding up. I went to Home Depot that night and bought a pressure gauge. In case you were wondering, the pressure reading was 75 psi. I was hoping that we would be an outlier, but after looking at these reviews, I saw another customer had the exact same experience (picture attached.) PLEASE BE CAUTIOUS with this company, especially if you don't have a good versing on home mechanics, are a senior, or are otherwise a vulnerable customer. I have pictures, but there is not a place to post on Angi.
Anne K.
Oct 2022
1.0
Had a tech to our house yesterday to perform regular maintenance on our heating system. Our heating system is a gas boiler which I'll admit is abit unusual, but they have worked here before so I didn't have concerns. Tech arrived and did not seem like he was familiar with the type of system we had. I made it very clear when I scheduled the appointment that it was a boiler. Tech did his piece and everyone left the house. We did not arrive home until later in the evening. When we walked in the front door, the smell of natural gas was overwhelming. We immediately called Duke who helped us identify two spots on the boiler that were leaking. One was a loose valve and the other was a connection to the piolet light. You could clearly see where the tech earlier that day had used the wrong tool to try and tighten the connection and had ruined it. Duke helped us secure everything and we packed the family up to travel across town to stay with friends. Next morning I called Thomas and Galbraith hoping to speak with a manager. I was told that an email would need to be sent to management team and someone would reach out to me. Nobody ever called. I also requested that a tech be sent back so that we could get our heat that day on since we have young child and pets. To give them credit they did send a senior tech back who did a wonderful job. He has been here before and knew exactly what he was doing. Overall disappointed in this company for leaving a job with a gas leak and for management failing to call me back. I am not looking forward to what our next energy bill will be due to this error. I am thankful this situation did not turn into something more serious. We will only be using them for our AC units in the summer as they are under warranty with them and we don't have a choice.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"We are very sorry to hear this. The service manager will be in contact with you."

Robert & Quanatin T.
Nov 2021
5.0
Yes, I recommend this pro
They did a great job. We were using them for years before and they helped us use the system as long as we could. They are always nice and responsive, They also left us many times with good information and we would highly recommend them.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Thank you for allowing us to continue to earn your trust. Tina - Client Assurance Manager"

James O.
Sep 2021
5.0
Yes, I recommend this pro
I dont have any problem They did a great job
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"We appreciate you posting a review! Tina - Client Assurance Manager"

DIANE C.
Nov 2020
3.0
Yes, I recommend this pro
It was good, average, professional and friendly.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Thank you!"

Mary S.
Jul 2020
5.0
Yes, I recommend this pro
They have a 15 year warranty on parts and labor. They are excellent and I would highly recommend them.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"You're amazing, [Member Name Removed]! Thank you for sharing and being a part of the T&G family! We will always be here for you. Don't forget to let the office know when you do refer friends and family members!!!"

Lorraine S.
Jun 2020
5.0
Yes, I recommend this pro
I was very pleased.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Thank you for sharing, [Member Name Removed]! It was our pleasure to serve you!"

Terry H.
Apr 2020
1.0
$300
They never returned my call
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Sorry that we weren't able to get you taken care of, [Member Name Removed]. I see that you were communicating with our team via Angie's List messenger. They sent a message about scheduling and there was no response. If you still need service or any additional assistance, please call our Client Assurance Manager. His name is Nathan and his direct number is 317-660-4916."

Melody K.
Mar 2020
5.0
Yes, I recommend this pro
I had a maintenance contract with them and They come twice a year. I was very happy with the service. The technician was competent, professional, and friendly. I would recommend them.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Thank you so much for the kind review! We will make sure to pass along your feedback to our team!"

DIANE C.
Dec 2019
5.0
Yes, I recommend this pro
They did a great job and are very professional. I would recommend them and I will use them again.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Thank you so much for the kind review! We will make sure to pass along your feedback to our team!"

Joe L.
Oct 2019
2.0
$410
Serviceman gave me 4 verbal estimates for everything from fixing the leak to major overall repairs of things that weren't broken. Charged far too much for the work he did.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"I am very sorry to learn you weren't pleased with the service, [Member Name Removed]. Please call Nathan, Client Assurance Manager, at 513-445-5995. He can help resolve this matter."

Michael H.
Jun 2019
3.0
Yes, I recommend this pro
$141
Called T&G on a Saturday morning and the service tech came out the same day. Those are the only positives I can provide. To give more detail here are the specs of the water heater which was 15 years old: AO Smith Power Shot, Model #: FPSH 50 270 White Rodgers Gas Valve I explained to the service tech that the water heater was short cycling a handful times before going into vacation mode. He observed the same thing and claimed the gas valve was bad and could replace it for $1500 by the middle of the following week since it was a part he had to order. The other option was to come back on Monday and install a new 50 gallon water heater with a power vent for ~$2500. He gave me a rather pushy sales pitch about his time slots filling up before I declined both options paid the $141 for a service call fee plus an emergency service fee and decided to install a new 50 gallon water heater from Lowe's for $1000 since as I mentioned the water heater was 15 years old. After some google searches it seems like the issue could have been fixed by sanding the flame sensor. Be careful using this company. It seems they severely lack troubleshooting skills or only want to install new water heaters. Additional review: Nathan from T&G reached out to me on 6/24 and offered his apologies and a full refund. Based on this gesture I would use them in the future.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"I'm glad we were able to work together and resolve this matter, [Member Name Removed]. We did refund the $141 back to the card on file."

Lorraine S.
Apr 2019
5.0
Yes, I recommend this pro
They were on time, They were very courteous, cleaned up afterwards and I don't have any complaint after all.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Thank you so much for the kind review! We will make sure to pass along your feedback to our team!"

Joe L.
Jan 2019
3.0
$410
Proceed with caution if you call Thomas & Galbraith for plumbing service. I called them because the water line to a toilet was leaking. On Monday, December 3rd, a plumber came to the house. He quickly looked at the problem area. Instead of immediately fixing the problem, however, he went into the basement and looked at the pipes. He then had me show him where our master shutoff valve is and then went outside and checked the water pressure at the outside faucet. Having completed all of this, he told me our water pressure is too high and proceeded to verbally present me with four options. The first option called for $3,742 in repairs. The second option was $1,500. The third, which he said was to fix the current problem was $598. The final option was to pay the service charge for the visit and he would leave without fixing the leak All of these were presented verbally. I felt I had to have the leak fixed so, despite what I felt was an outrageous cost, I authorized the repair. The work was completed quickly and appears to be done well. The plumber said he would send the estimates and the bill to me via email. That didn’t happen. I emailed T & G and they promptly sent me the four quotes. That’s when I saw that in addition to charges for repairing the leak, the plumber had added a two-year maintenance agreement. This was never disclosed or discussed and certainly wouldn’t have been approved. I complained to the company and the cost was promptly refunded. Thank you. This made the cost of repairing the leak $410; still a lot but obviously much better. The plumber is likely correct about the desirability of some of the repairs. However, he used scare tactics to try to get me to approve over $3,000 worth of work when all we wanted was repair of a leaky toilet. If considering T & G, proceed with caution.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"I am very sorry to learn you weren't pleased with the service. Please call Nathan, Client Assurance Manager, at 513-445-5995. He can help resolve this matter."

Jane & Mitch C.
Sep 2018
5.0
Yes, I recommend this pro
$10,500
They were dealing with a very disgruntled customer based on a previous company's work that they inherited when they bought the company, gave us a very nice discount on our new system, did a great job installing it and explaining everything along the way. It only took two days for two workers to complete the job. I will highly recommend and use them, again.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Thank you so much for the kind review! We will make sure to pass along your feedback to our team!"

Chris H.
Jul 2018
2.0
Do not recommend. Missed repair needed causing furnace to be out for three days in middle of January! Horrible. Not about service or customers at all!!
Chris H.
Jul 2018
5.0
Yes, I recommend this pro
They are trustworthy and did a great job. I would recommend to anyone.
Jason W.
Jun 2018
5.0
Yes, I recommend this pro
$8,500
The crew did a great job. It took them all day but the system works flawlessly and looks great!
Wayne S.
Mar 2018
5.0
Yes, I recommend this pro
$8,500
I had no heat and my 20 year old furnace and air conditioner needed to be replaced. I called (4) vendors to quote a new furnace and air conditioner. We chose Mark Wilson's quote at T. & G for quality of American Standard Equipment and 15 yr. parts & Labor Warranty. The next day workers Cody and Jordon worked tirelessly inside and outside in the snow. Cody answered all my questions and updated me on the progress when I visited them downstairs. Cody was very knowledgeable and progressed without a hitch. They arrived in the morning and completed by early evening. My wife and I were extremely pleased with the results.
Katherine B.
Nov 2017
4.0
Yes, I recommend this pro
First, let me say that we were very happy Jacob Brothers customers before that company was purchased by T&G. Since that time, we've had two visits, both regular servicing per the annual service contract we had with Jacob Brothers. The first service, the AC check in the early summer, was a T&G technician who left us feeling uncomfortable, in part because he tried to sell us a service we didn't need. If we didn't already have the service contract, we would have dropped T&G and looked for another HVAC company. The second service, the heating check in late October, was a former Jacob Brothers technician. He was friendly, professional, courteous, and inspired confidence that not only could he do the job, but also that if there is a problem, he would explain it so that we could understand. He also did not try to sell any products or services we didn't need. He fixed the one issue that he found after showing it to us so that there was no question about it. He did not try to blame the problem on the company who installed the furnace. He was the reason we signed the service agreement for another year. If all the T&G technicians matched the former Jacob Brother's level of service and professionalism, we would be lifetime customers. Seeing some of the other reviews posted here confirm my fears about T&G, but as long as our technicians are former Jacob Brothers employees, we think it will be fine. We hope that T&G is working to bring all their technicians up to the level of the JB technicians.
Marjorie S.
Oct 2017
5.0
Yes, I recommend this pro
The me were on time, explained what they were doing and left our home spotless. Can’t say enough good things.
Response from Thomas & Galbraith Heating, Cooling & Plumbing

"Glad to hear you appreciate our service. It means a lot to us. Thank you for your kind review. If we can help you with anything else in the future please let us know. You are the reason we are in business!!"

...
Showing 1-25 of 988

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Thomas & Galbraith Heating, Cooling & Plumbing is currently rated 4.5 overall out of 5.
Thomas & Galbraith Heating, Cooling & Plumbing accepts the following forms of payment: CreditCard
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers free project estimates.
No, Thomas & Galbraith Heating, Cooling & Plumbing does not offer eco-friendly accreditations.
No, Thomas & Galbraith Heating, Cooling & Plumbing does not offer a senior discount.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers emergency services.
No, Thomas & Galbraith Heating, Cooling & Plumbing does not offer warranties.

Contact Information

9520 Le Saint Dr, Fairfield, OH 45014

Share project details to get started.